Enterprise Software: Page

Learn how to use VMware’s OS Optimization Tool

Background features and processes can often take up precious OS resources. With VMware's OS Optimization Tool, you can run analysis and create optimization templates.

By Vladan Seget, Rob Bastiaansen • July 25, 2022

SAP earnings reveal cloud as largest revenue stream

SAP reported strong cloud revenue for Q2 2022, driven by increased adoption of Rise with SAP. But it faces a challenging Q3 due to inflationary pressures and the Ukraine war.

By Jim O'Donnell • July 22, 2022

Contact centers evaluate CPaaS vs. CCaaS benefits

The contact center-as-a-service market is ripe for growth as businesses move to the cloud. That's inviting a new crop of vendors -- among them CPaaS providers -- to pitch products.

By Jon Arnold • July 21, 2022

4 real-world examples of zero-party data

With zero-party data directly from consumers, marketing teams get better data to help retain customers and improve CX. These real-world examples highlight how this data works.

By Michaela Goss • July 20, 2022

Microsoft makes Viva more like Facebook

Remote and hybrid workers will use a Microsoft Viva app to share and react to posts and build relationships with other employees.

By Mike Gleason • July 20, 2022

Comparing RAM usage across common web browsers

While there are plenty of similarities across web browsers, the processes that they consume RAM with can greatly differ. This may be critical information for some IT teams.

By Brien Posey • July 20, 2022

Acumatica CEO brings cloud ERP customer perspective to role

In this Q&A, Acumatica CEO John Case discusses how his experience as a customer informs issues like the degree of standardization in SaaS ERP and industry-specific ERP.

By Jim O'Donnell • July 20, 2022

Microsoft releases cloud contact center platform

Contact center platform technology buyers have another option: Microsoft assembles a CCaaS from Nuance, Power Platform, Teams and -- for those who need it -- Dynamics 365 tech.

By Don Fluckinger • July 19, 2022

15 customer service interview questions and answers

Customer service is a big industry, and it takes the right person for the job. Here are some common questions that could be asked at your next interview.

By Sangeeta Bhatnagar • July 19, 2022

test marketing

Test marketing is a method that aims to explore consumer response to a product or marketing campaign by making it available on a limited basis to test markets before a wider release.

By Katie Terrell Hanna • July 19, 2022

7 benefits of PCaaS that businesses should know

Organizations that take on a PCaaS agreement will have to pay monthly costs, but the benefits they receive, including lifecycle management and support, provide plenty of value.

By Stephen Bigelow • July 18, 2022

Tulsa group will spend $11M on remote workers in 2022

A new pathway to building local talent pools may be to give remote workers cash incentives to relocate. One city, Tulsa, is spending millions to bring in new workers.

By Patrick Thibodeau • July 18, 2022

The role of customer service in the supply chain

Amid a supply chain crisis, delays can cause customer satisfaction to plummet. Organizations must use transparency, personalization and empathy to enhance customer service efforts.

By Josh Streets • July 15, 2022

SAP exec talks new opportunities S/4HANA Cloud provides

In this Q&A, Thomas Saueressig, SAP's head of product engineering, discusses the advantages of S/4HANA Cloud, along with the complexities that customers face in making the move.

By David Essex, Jim O'Donnell • July 15, 2022

PC shipments plummet as market boom ends

PC manufacturers shipped fewer than 80 million computers for the first time in seven quarters as low demand and supply chain issues hit the market, IDC reports.

By Mike Gleason • July 14, 2022

IFS expands EAM software portfolio with Ultimo acquisition

IFS' acquisition of cloud-based EAM vendor Ultimo provides it with midmarket options to add to its enterprise level platform in a growing EAM marketplace.

By Jim O'Donnell • July 14, 2022

What HR should consider about digital accessibility

Digital accessibility is important for recruiting, retention and meeting legal requirements. Learn what HR professionals should consider, including how to get started.

By Molly Driscoll • July 13, 2022

How to perform a full remote wipe on an Android device

When a device is lost or no longer needed for work purposes, a remote wipe can keep corporate data secure. This is a vital safeguard for mobile Android devices in the workplace.

By Peter van der Woude • July 13, 2022

Meta plans to make VR headset business-friendly

Meta will eventually let companies create and manage accounts for its virtual reality headsets. The move is part of a push to make the hardware more appealing to business.

By Mike Gleason • July 13, 2022

9 best practices for a positive candidate experience

Competition is high to recruit and retain top talent. By giving job seekers a positive candidate experience, a company can stand out and fill positions.

By Amanda Hetler • July 12, 2022

HubSpot releases free CMS with marketing, CRM integrations

HubSpot small-business users are the focus of free CMS, marketing automation and CRM features, after the company spent several release cycles wooing enterprise customers.

By Don Fluckinger • July 12, 2022

Optimizely CEO talks roadmap plans, A/B testing and DXP

Optimizely CEO explains why the company bet big on digital marketers' perpetual need for A/B testing. Also: how content management systems morphed into experience tech.

By Don Fluckinger • July 11, 2022

How end-to-end encryption supports secure team collaboration

End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy.

By Andrew Froehlich • July 11, 2022

UKG looks within to find new CEO

UKG has appointed its former president, Chris Todd, as its new CEO. Todd replaces Aron Ain, who became UKG's CEO after the merger of Kronos and Ultimate Software.

By Patrick Thibodeau • July 8, 2022

Growing number of risks tests supply chain continuity

In this Q&A, supply chain expert Zachary Collier looks at some ways supply chains are threatened today and how companies need to avoid a single point of failure in supply chains.

By Jim O'Donnell • July 8, 2022