Enterprise Software: Page

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    device-agnostic (device agnosticism)

    Device agnosticism, or device-agnostic, is the capacity of a computing component to work with various systems without requiring any particular adaptations.

    By Ivy Wigmore, Katie Terrell Hanna • March 31, 2022
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    Podcast

    Evolution of postmodern ERP to composable ERP explained

    Ex-Gartner analyst Mike Guay, now a VP at Infor, lays out the nuts and bolts of composable ERP and how to craft a sensible migration strategy built on a strong foundation.

    By • March 30, 2022
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    HR's guide to better recruiting during the Great Resignation

    7 tips to boost employee referrals

    Employee referrals can be a huge boon to companies currently struggling to recruit new workers. Learn some tips on how to boost them and how tech can help.

    By • March 30, 2022
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    Unilever pursues supply chain sustainability with blockchain

    Unilever deploys blockchain-enabled GreenToken by SAP to help ensure the palm oil used in its products comes from responsible sources and doesn't contribute to rainforest loss.

    By Jim O'Donnell • March 30, 2022
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    Fast Guide to acronyms used in manufacturing

    The following glossary or acronyms are those most used in internal communications within the manufacturing industry.

    By Katie Terrell Hanna • March 30, 2022
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    Expert Advice // Windows 365: what Microsoft customers need to know

    Features and pricing for Windows 365 Enterprise and Business

    Organizations considering Windows 365 must learn the difference between the Enterprise and Business editions and what resources are available to customers of each.

    By Reda Chouffani • March 30, 2022
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    New Google Cloud retail tool targets search abandonment

    The new tool is aimed at providing better results for online shoppers. It understands user intent and context, provides results for broad inquiries, and includes semantic search.

    By • March 30, 2022
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    help desk

    A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem.

    By Peter Loshin • March 30, 2022
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    Why you need a total experience strategy to drive CX and EX

    More companies are using a 'total experience' approach to win customers and support employees in the post-pandemic economy. But they won't find a single platform that does it all.

    By Beth Stackpole • March 30, 2022
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    It’s coming: The wild world of metaverse shopping

    Gap and PacSun lead the way in NFT experiments, as retailers and analysts ponder the revenue potential of selling virtual products in the metaverse.

    By • March 29, 2022
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    Expert Advice

    What’s the difference between speech and voice recognition?

    It's easy to be confused about the difference between speech and voice recognition. Each has a specific role to play in business collaboration and contact centers.

    By • March 29, 2022
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    Apex (Salesforce)

    Salesforce Apex is a Microsoft-certified framework for building software as a service (SaaS) apps on top of Salesforce's customer relationship management (CRM) functionality.

    By Yuval Shavit, Katie Terrell Hanna • March 29, 2022
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    Recommerce, rebuilt digital experiences top of mind for stores

    Brick-and-mortar retailers look to technology to compete with online counterparts and mold digital experiences to what resonated with consumers during the past two years.

    By • March 28, 2022
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    Oracle Cloud HCM upgrade may get HR engaged in security

    New AI-related security capabilities in Oracle HCM Cloud may help HR and IT managers spot anomalies based on behavior, time, frequency, location, role and responsibility.

    By • March 28, 2022
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    business metric

    A business metric is a quantifiable measure businesses use to track, monitor and assess the success or failure of various business processes.

    By Ben Lutkevich, Tim Ehrens • March 28, 2022
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    Expert Advice // Windows 365: what Microsoft customers need to know

    What is Windows 365 and what does it offer?

    The Windows 365 Cloud PC subscription brings a new option to the desktop virtualization landscape, with some familiar traits and several key distinctions.

    By Chris Twiest • March 25, 2022
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    Uniting the enterprise with integrated UCaaS and CCaaS

    UCaaS vs. CCaaS: What’s the difference?

    UCaaS and CCaaS feature overlapping communication channels, such as cloud calling and messaging, but CCaaS comes with additional tools that can support a contact center.

    By • March 25, 2022
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    Businesses have plenty of time to adopt VR technology

    Experts agree that VR could one day play an important role in business collaboration -- but it will take 10 years or more for the technology to mature

    By Mike Gleason • March 25, 2022
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    Video meeting equity comes into focus amid hybrid work

    Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees.

    By Katherine Finnell • March 25, 2022
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    The role of voice in the hybrid workplace

    Build a strategy for compliance with federal 911 laws

    Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act.

    By Katherine Finnell • March 25, 2022
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    Hybrid work takes bite out of return to office

    Despite the current reality of the hybrid work model, office building owners might have to invest in amenities such as gyms and bike storage to entice workers back to the office.

    By • March 25, 2022
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    BlueJeans provides meeting controls via smartphones

    BlueJeans is rolling out features that add more meeting controls to smartphones. The capabilities make mobile devices a more viable option for remote workers.

    By Mike Gleason • March 24, 2022
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    Anaplan to go private after $10.7B acquisition

    Cloud-based integrated business planning vendor Anaplan will be acquired by Thoma Bravo for $10.7 billion, positioning it to be more competitive with IBP rivals SAP and Oracle.

    By Jim O'Donnell • March 24, 2022
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    Expert Advice

    How to evaluate mobile application management software

    Finding the right mobile application management tool is about its features and what the organization needs to efficiently use them.

    By • March 23, 2022
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    Oracle amps up field service management mobile app support

    As customer service and field service converge, software giants still build functionality for techs visiting homes and businesses to work on devices and machines.

    By • March 23, 2022