Enterprise Software: Page

How to think long term about SAP ECC customizations

Because customizations have long-term implications, organizations currently running SAP ECC as their core ERP system must give careful thought to their approach. Learn more.

By James Kofalt • March 23, 2022

Cisco bolsters Webex flexibility as hybrid work looms

Cisco said companies must have the flexibility to let employees work how and where they want. Hybrid work features for Webex will provide employees with more choices.

By Mike Gleason • March 23, 2022

4 questions to ask about an outsourced cloud ERP IT help desk

IT leaders outsourcing their cloud ERP help desk should consider various factors before selecting a vendor. Learn the criteria to consider when you choose one.

By Reda Chouffani • March 22, 2022

Amazon Connect updates contact center workforce management

AWS's Amazon Connect contact center as a service platform adds machine learning workforce optimization to predict customer contact volume, as well as staffing numbers to cover it.

By Don Fluckinger • March 22, 2022

Microsoft, Cisco, Zoom pledge conference room compatibility

Workers used to the flexibility of PC-based video conferencing during the pandemic won't have the same experience in the office's conference-room gear.

By Mike Gleason • March 22, 2022

chief human resources officer (CHRO)

Chief human resources officer (CHRO) is a top-level management executive in charge of an organization's employees.

By Ben Lutkevich, Emma Snider, Shaun Sutner • March 22, 2022

Employment background checks shift to continuous

Conducting employment background checks on existing employees and contractors is a growing trend. But the practice raises ethical questions for HR departments.

By Patrick Thibodeau • March 21, 2022

Google, Twilio release CCaaS tools and integrations

Google Contact Center AI Platform bundles its own tech with partners' for a complete contact center package. Twilio, meanwhile, releases Flex Conversations.

By Don Fluckinger • March 21, 2022

digital video broadcasting (DVB)

Digital video broadcasting (DVB) is a set of standards that define digital broadcasting using DVB satellite, cable and terrestrial broadcasting infrastructures.

By Katie Terrell Hanna • March 21, 2022

Samsung top user interface available on non-flagship phones

Samsung Galaxy smartphones and tablets will get the One UI 4.1 user interface. The premium UI for the company's flagship phones offers screen sharing while on video calls.

By Maxim Tamarov • March 21, 2022

Ukraine war, sanctions will extend supply chain disruption

Supply chains have been hit hard in the past two years, and the challenges do not get easier with the Ukraine war, which will affect industries for years to come.

By Jim O'Donnell • March 18, 2022

Does concurrent planning in the supply chain work?

Does concurrent planning in the supply chain work to address disruption? Some experts say the promise doesn't yet match reality during major crises.

By Linda Rosencrance • March 18, 2022

How do experience maps vs. customer journey maps differ?

Customer experience maps and customer journey maps serve as the blueprints for buyer interactions. Despite these maps' similarities, they play different roles in organizations.

By Robert Peledie • March 18, 2022

Enterprise Connect 2022: Solving hybrid work challenges

The latest advancements in collaboration software, UC as a service, contact centers and virtual reality await attendees of this year's Enterprise Connect.

By Mike Gleason • March 18, 2022

Understanding the features of Windows 11 Enterprise

IT admins considering a migration to Windows 11 should learn how the features of the Enterprise edition can benefit their organizations.

By Robert Sheldon • March 18, 2022

Virtual event platforms for conferences race to bolster features

Even as the pandemic ebbs, virtual events will remain a primary way to reach employees and customers -- but make sure you're getting what you need before you deploy a platform.

By David Maldow • March 18, 2022

customer-managed relationship (CMR)

A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, apps and perhaps internet capability to encourage the customer to control access to information and ordering.

By Katie Terrell Hanna • March 18, 2022

Indefeasible Right of Use (IRU)

In telecommunications, the Indefeasible Right of Use (IRU) is a contractual agreement (temporary ownership) of a portion of the capacity of an international cable.

By Katie Terrell Hanna • March 18, 2022

What Microsoft Defender Antivirus features are on Windows?

While there are plenty of viable enterprise-grade third-party desktop security platforms, Microsoft has built out a strong array of native features that IT admins can utilize.

By Robert Sheldon, Alexander Gillis • March 17, 2022

Cisco adds ML to Meraki cameras to track objects

Cisco's MV Sense is available as a subscription with Meraki MV cameras. Companies can use the service to count boxes in a warehouse or track equipment on a factory floor.

By Mike Gleason • March 17, 2022

Microsoft updates Teams, Outlook for hybrid work challenges

Microsoft's upcoming hybrid work features will help remote and in-office employees schedule meetings, share presentations and collaborate more effectively.

By Mike Gleason • March 17, 2022

Vodafone upgrades recruiting tech to attract and impress

Vodafone, the U.K.'s telcommunications giant, has upgraded its recruiting tech with automation that will analyze resumes and CVs and then recommend jobs.

By Patrick Thibodeau • March 17, 2022

service assurance (SA)

Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.

By Katie Terrell Hanna • March 17, 2022

Adobe Experience Cloud messaging collaboration in the works

Adobe reveals potential roadmap features in development, which include a chat client that might span Adobe Experience Cloud apps and foster collaboration across teams.

By Don Fluckinger • March 16, 2022

4 steps for creating an analytics strategy on SAP ECC

Many companies can benefit from analytics' capabilities, and organizations staying on SAP ECC can still create an effective analytics strategy. Learn how.

By James Kofalt • March 15, 2022