Enterprise Software: Page

Genesys CEO on the future of contact center tech

In this interview with Genesys CEO Tony Bates, we discuss the intersection of empathy and technology, as well as the future of video in the contact center tech stack.

By Don Fluckinger • Jan. 13, 2022

Should you redesign your office during COVID-19?

Contemporary office spaces must protect workers but also enable collaboration. Learn how to redesign your office so it brings workers together and keeps them safe.

By Carolyn Heinze • Jan. 13, 2022

What are best practices for working with external partners?

More organizations now use collaboration tools to work with external partners. Learn how to manage external collaboration to support distributed teams and keep company data secure.

By Kevin Tolly • Jan. 13, 2022

content aggregator

A content aggregator is an individual, organization or tool that gathers web content and applications from different online sources for reuse.

By Ben Lutkevich • Jan. 13, 2022

How RPA can improve payroll processes

RPA can help with some of the tasks associated with payroll, including shift payment calculation. Learn how RPA can potentially improve payroll operations.

By Luke Marson • Jan. 12, 2022

Customer data platform market heats up again

As companies plan for the post-pandemic reality, customer data platforms are expected to be a bigger part of marketing workflows and other emerging use cases.

By Don Fluckinger • Jan. 12, 2022

Instacart, McDonald’s, Target share digital marketing strategies

Customer experience leaders discuss strategies to accommodate customers who want contactless shopping, those who want in-person sales, and everything in between.

By Don Fluckinger • Jan. 11, 2022

How cloud content migration leads to digital transformation

Cloud migration became inevitable as organizations embraced remote work due to the COVID-19 pandemic. Learn how cloud migration can benefit digital transformation strategies.

By Jordan Jones • Jan. 11, 2022

instant messaging

Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software.

By Ben Lutkevich, Jessica Scarpati • Jan. 11, 2022

How can SAP IBP help address supply chain challenges?

As supply chain issues continue to affect companies, SAP's Integrated Business Planning could help improve users' supply chain management. Learn how.

By James Kofalt • Jan. 10, 2022

Dell, Lenovo, HP pitch sustainable laptops

Dell, Lenovo and HP have introduced laptops to help customers meet environmental, social and governance policies, which have become critical factors in buying decisions.

By Mike Gleason • Jan. 10, 2022

AMD bolsters security, while Intel ups speed in latest chips

AMD's Ryzen 6000 series includes the Microsoft Pluton security processor, while Intel claims its Core i9-12900HK chip is the fastest mobile processor in the market.

By Maxim Tamarov • Jan. 10, 2022

Users hit by Kronos payroll ransomware await recovery

HR users of Kronos payroll and timekeeping systems are moving to recovery from the ransomware attack. A complete restoration time frame will vary by user.

By Patrick Thibodeau • Jan. 10, 2022

Experts predict flexibility as a top ERP trend in 2022

In the year ahead, industry experts expect the ERP market to be less monolithic and more industry-specific.

By Jim O'Donnell • Jan. 10, 2022

IBM ports weather data to AWS Data Exchange feed

Marketers can now tap IBM's Weather Company data feed at the AWS Data Exchange. The question is, will they know how to use it proactively to execute timely campaigns?

By Don Fluckinger • Jan. 10, 2022

IoT ethics must factor into privacy and security discussions

With the adoption of IoT devices, consumers voluntarily trade privacy for the convenience of instant connectivity. Organizations must consider the ethics of their data collection.

By Dr. Diane Groth • Jan. 6, 2022

Verizon launches BlueJeans on Google Glass

Verizon has brought its BlueJeans video conferencing service to the Google Glass headset. The carrier is offering the headset with the service for $1,140.

By Mike Gleason • Jan. 5, 2022

Composable ERP may break up monolithic systems

In this Q&A, Unit4's Claus Jepsen calls cloud-based composable ERPs, which enable companies to pick and choose the applications and vendors they want, the future.

By Jim O'Donnell • Jan. 5, 2022

How RPA can simplify the onboarding process

Onboarding an employee is always hectic, and RPA can help with required employee paperwork and payroll information. Learn the other benefits RPA can bring to onboarding.

By Luke Marson • Jan. 4, 2022

Digital twin simulation helps baristas make a perfect espresso

A century-old Italian maker of high-end coffee machines used digital twins to virtually eliminate physical prototypes and set the stage for IoT-connected product as a service.

By David Essex • Jan. 4, 2022

The role of artificial intelligence in the future of content

AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight.

By Geoffrey Bock • Dec. 30, 2021

How to use VMware Horizon Performance Tracker

A good user experience is essential for VDI. Learn how to install and use VMware Horizon Performance Tracker to take the pulse of end-user experience.

By Johan van Amersfoort • Dec. 30, 2021

Navigating VMware logs for troubleshooting

IT administrators who run a VMware deployment should familiarize themselves with the troubleshooting logs, how to find them and what they mean.

By Rob Bastiaansen • Dec. 30, 2021

buzz marketing

Buzz marketing is a viral marketing technique focused on maximizing the word-of-mouth potential of a campaign or product.

By Ben Lutkevich, Tim Ehrens • Dec. 29, 2021

Why marketing personalization has yet to pay off

Forrester analyst discusses why personalization investments aren't paying off, what marketers can expect in 2022 in technology -- and in the job market.

By Don Fluckinger • Dec. 29, 2021