Enterprise Software: Page

How bad writing, templates and chatbots kill customer service

Leslie O'Flahavan, a writing coach specializing in contact center communications, discusses how humans, AI and bots can work together to provide good customer service.

By Don Fluckinger • Dec. 29, 2021

Weighing video conferencing options for small businesses

Businesses of all sizes are enabling video rooms as part of their collaboration strategy. Here's how small businesses can choose the right video conferencing tools.

By David Maldow • Dec. 28, 2021

Top 5 challenges in field service management

Many organizations overlook field service management in their customer service strategies, yet this area -- and its challenges -- are critical to CX success.

By Robin Gareiss • Dec. 23, 2021

Should SAP users move from APO to IBP?

SAP is emphasizing its Integrated Business Planning product and moving its Advanced Planning and Optimization tools out of the spotlight. Learn whether users should transition to IBP.

By James Kofalt • Dec. 23, 2021

Content and collaboration advance from memex to metaverse

Since World War II, content collaboration techniques have evolved from rudimentary visions of information sharing to today's knowledge management tools for the hybrid workforce.

By George Lawton • Dec. 23, 2021

Azure Virtual Desktop requirements, customizations and more

Azure Virtual Desktop has some simple requirements, but organizations must look at their needs for a virtual desktop environment compared to the capabilities of AVD.

By Jo Harder • Dec. 23, 2021

How can SAP’s predictive analytics improve SCM?

SAP's predictive analytics could help users with their supply chain management as supply chain problems persist. Learn more about how these capabilities could benefit users.

By James Kofalt • Dec. 23, 2021

Supply chain disruption will persist in 2022, but tech may help

The supply chain problems of the last two years will persist into 2022, but companies can use the opportunity to redesign processes and update technology to solve long-term issues.

By Jim O'Donnell • Dec. 23, 2021

Skillsoft to pay $525M for learning platform Codecademy

Codecademy, a software development learning platform with 40 million users worldwide, is being acquired by Skillsoft, a learning platform focused on the corporate market.

By Patrick Thibodeau • Dec. 22, 2021

Azure Virtual Desktop setup tutorial

When IT administrators set up an Azure Virtual Desktop environment, they must ensure that the proper prerequisites are in place and follow the process outlined below.

By Chris Twiest • Dec. 22, 2021

5 ways to support a legacy ERP system

Some companies decide that keeping legacy ERP is truly the best business decision for them. Learn some best practices for supporting a legacy ERP system.

By Reda Chouffani • Dec. 22, 2021

Tech vendors to help people disconnect from work in 2022

Burnout has surged during the pandemic, and the inability to fully disconnect from work isn't helping. Tech firms will continue addressing the problem in 2022.

By Mike Gleason • Dec. 22, 2021

Gig work platforms see uptick in interest due to COVID-19

The gig work model may expand into jobs occupied by full- and part-time workers. It is helping one HR manager in an industry where hiring has become difficult because of COVID-19.

By Patrick Thibodeau • Dec. 22, 2021

UCaaS for frontline workers poised for adoption ‘explosion’

The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon.

By Alissa Irei • Dec. 22, 2021

ActiveX controls

ActiveX controls are component program objects that Microsoft developed to enable applications to perform specific functions, such as displaying a calendar or playing a video.

By Robert Sheldon, Colin White • Dec. 21, 2021

Understanding the 4 hidden costs of working from home

While remote work offers cost savings, there are hidden costs of working from home that affect both employees and businesses. Learn four hidden costs and how to address them.

By Jon Arnold • Dec. 21, 2021

Explore Jamf’s products and features for Apple management

Apple macOS devices make up a significant portion of enterprise endpoints, and vendors such as Jamf offer tools to help organizations manage Apple endpoints securely and easily.

By Stephen Bigelow • Dec. 20, 2021

Employee background check errors harm thousands of workers

Errors in background checks have prevented thousands of potential employees from being hired, and with more data collection, AI and automation, the problem could worsen.

By Patrick Thibodeau , Makenzie Holland • Dec. 20, 2021

Understanding how Azure Virtual Desktop pricing works

Organizations considering Azure Virtual Desktop should factor in all the components that affect pricing, such as VM type and virtual resources.

By Brien Posey • Dec. 17, 2021

Microsoft adds end-to-end encryption to Teams

Microsoft will allow Teams users to make one-on-one, end-to-end encrypted video calls. The feature comes with tradeoffs, like no live captioning, recording or transcription.

By Mike Gleason • Dec. 17, 2021

LastPass goes solo, plans to focus on mobile features

After spinning off from LogMeIn, password management firm LastPass plans to grow its business by providing faster feature updates, more mobile options and better customer service.

By Maxim Tamarov • Dec. 17, 2021

Secure content collaboration is critical for remote work

As remote and hybrid work become the new normal, secure content collaboration has become increasingly top of mind.

By George Lawton • Dec. 17, 2021

Tips and tools for remote content collaboration, deployment

Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.

By Christine Campbell • Dec. 16, 2021

Biden targets federal CX improvements with executive order

President Biden issues a detailed executive order that lays out agency-by-agency federal digital experience improvement mandates -- and builds accountability into the process.

By Don Fluckinger • Dec. 16, 2021

How RPA can improve your recruiting process

RPA's uses in recruiting include sorting resumes and communicating with candidates. Here's a guide to how RPA can optimize your company's recruiting process.

By Luke Marson • Dec. 16, 2021