Enterprise Software: Page

Discover the benefits of a video content management system

Video is everywhere. Organizations that want to reap its benefits need a strategy that supports video creation and provides a central location for security, management and storage.

By Katherine Finnell • Dec. 16, 2021

Security initiatives can accelerate an S/4HANA migration

In this Q&A, Juan Pablo Perez-Etchegoyen, CTO at Onapsis, discusses why it's important for companies to include security measures at the beginning of an S/4HANA migration project.

By Jim O'Donnell • Dec. 16, 2021

Avaya pushes OneCloud customization

Avaya aims to create an ecosystem of customers, developers and partners that use its many integration tools to tailor the OneCloud platform for their individual needs.

By Mike Gleason • Dec. 15, 2021

ServiceNow-Qualtrics partnership tackles total experience

ServiceNow CEO Bill McDermott bought Qualtrics when he ran SAP, which spun it off after he left. McDermott renews his pursuit of Qualtrics, this time with a partnership.

By Don Fluckinger • Dec. 15, 2021

Top customer service certifications and courses

Here are some customer services courses to help frontline employees provide customers with a better experience.

By Andy Patrizio • Dec. 15, 2021

SAP strives to attract app developers with BTP

SAP wants its Business Technology Platform to compete with development platforms from AWS, Azure and GCP and help it to modernize its image.

By Jim O'Donnell • Dec. 14, 2021

Cyberattack on Kronos payroll triggers backup plans

Some users of Kronos payroll say they have backup and contingency plans ready to deal with the ransomware attack on the HR system's firm.

By Patrick Thibodeau • Dec. 14, 2021

Microsoft gets kudos for bringing OneDrive to Apple M1 Macs

OneDrive will soon run on ARM-based laptops, joining Box, Dropbox and Google storage services. Analysts said the ARM-based laptop market will grow in the coming years.

By Maxim Tamarov • Dec. 14, 2021

2D barcode (two-dimensional barcode)

A 2D (two-dimensional) barcode is a graphical image that stores information horizontally as one-dimensional barcodes do, as well as vertically.

By Katie Terrell Hanna • Dec. 14, 2021

5 examples of bad customer service and how to avoid them

Having a plan in place to handle, or hopefully avoid, bad customer service encounters is crucial to driving customer loyalty and retention.

By Kurt Marko • Dec. 13, 2021

Zoom adds app developer incentives; Teams revamps app store

Microsoft and Zoom compete in winning developers for their respective collaboration platforms. Each company features more than 1,000 apps in its store.

By Mike Gleason • Dec. 10, 2021

How to configure automatic Azure Virtual Desktop scaling

Azure Virtual Desktop now supports VM automation for tasks such as scaling up and ramping down. These features can lead to a more efficient and cost-effective VDI environment.

By Marius Sandbu • Dec. 9, 2021

Automating customer service empathy a work in progress

Bots and AI tools can help clean up customer service texts, emails and chats -- and make them more consistent. But finding empathy is still mainly the purview of humans.

By Don Fluckinger • Dec. 9, 2021

How to troubleshoot when Windows 10 won’t update

Windows updates can lead to unexpected issues for IT administrators, but there are some simple steps they should always take to find the cause of the update issue.

By Brien Posey • Dec. 8, 2021

7 Windows 10 issues and how to troubleshoot them

Microsoft offers different troubleshooters to fix common Windows 10 problems, and once you find the right one for your issue, these troubleshooters are easy to use.

By Brien Posey • Dec. 8, 2021

Better.com’s employee layoff by Zoom gets HR thumbs down

Better.com's mass layoff by Zoom was seen as a big miss by HR professionals, who say the CEO's approach lacked empathy and planning.

By Patrick Thibodeau • Dec. 8, 2021

Microsoft to increase monthly subscription costs by 20%

Monthly subscribers to Microsoft 365, Dynamics 365 and Windows 365 will have to pay a premium or switch to an annual pricing model starting July 2022.

By Maxim Tamarov • Dec. 8, 2021

When should you use Android Enterprise Essentials?

With the Android Enterprise Essentials program, organizations get simple and basic device management. However, this approach isn't a great fit for all organizations.

By Jack Gold • Dec. 8, 2021

Integration strategy key to fuel cross-company collaboration

The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities.

By Andrew Froehlich • Dec. 7, 2021

A year in, Rise with SAP sees traction, but messaging still muddy

After a year, the returns on Rise with SAP are mixed. For some, it's just the right package to spur a move to S/4HANA, while for others, the simplified cloud model is not needed.

By Jim O'Donnell • Dec. 7, 2021

8 tips to build and manage a customer service team

While customer service has its challenges, managers can build, run and maintain great customer service teams with good communication, up-to-date training and shared goals.

By Josh Streets • Dec. 3, 2021

Amazon Connect adds quick bot setup, call summarization

AWS' Amazon Connect CCaaS offering comes into sharper focus with new features for contact center managers, agents and data scientists setting up bots.

By Don Fluckinger • Dec. 3, 2021

Omicron extends uncertainty about return to office

For firms with immediate plans to return to the office early in the new year, the new COVID-19 variant, omicron, may prompt delays and reassessments about the future.

By Patrick Thibodeau • Dec. 3, 2021

How can Android Enterprise Recommended improve user privacy?

To simultaneously tackle the issues of mobile user privacy and security, IT can deploy Android Enterprise Recommended devices and partition them with a dedicated API.

By Jack Gold • Dec. 3, 2021

More marketing personalization from AWS, Pegasystems

AWS and Pegasystems add AI tools to their cloud offerings that enable deeper personalization and journey orchestration for marketers and e-commerce sellers.

By Don Fluckinger • Dec. 2, 2021