Enterprise Software: Page

Contact center monitoring best practices for CX leaders

A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services.

By Scott Sachs • April 9, 2026

How AI in enterprise software redefines work quality

AI embedded in enterprise workflows accelerates output but challenges accountability, governance and quality metrics. Strong oversight and domain expertise are essential.

By Pam Baker • April 9, 2026

What makes contact center processes customer-centric?

Customer-centric contact center processes need better journey visibility, stronger feedback loops and solutions that extend beyond the service team.

By James Alan Miller , Scott Sachs • April 9, 2026

Orchestration is becoming enterprise AI’s real test

Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs without creating more risk.

By James Alan Miller • April 9, 2026

6 steps for when remote desktop credentials are not working

When remote desktop credentials fail, admins should verify account format, cached credentials, lockout status, access permissions, firewall settings and DNS targeting.

By Brien Posey • April 8, 2026

How governance maturity affects M&A integration outcomes

M&As are often based on valuation and strategic fit, but post-deal integration -- where governance maturity becomes critical -- determines whether they succeed or fail.

By Rahul Awati • April 8, 2026

Inside the push to turn AI agents into suite functionality

Salesforce, Oracle, Workday and Zoom are pushing AI agents into suites and workflows, but each is taking a different path toward practical enterprise adoption.

By James Alan Miller • April 8, 2026

How should contact centers use AI today?

Contact center AI now helps most with routine, high-volume work such as agent assist, summaries, routing and self-service, but human agents still matter in more complex situations.

By James Alan Miller , Scott Sachs • April 8, 2026

What is compensation management?

Compensation management is the discipline and process for determining employees' appropriate pay, incentives, rewards, bonuses and benefits.

By Patrick Thibodeau, Rahul Awati, Cameron Hashemi-Pour • April 7, 2026

How to prevent updates on Windows 10 desktops

Windows updates can cause compatibility issues, bandwidth strain or unwanted changes. Find out why some organizations stop Windows 10 updates and how they can manage it.

By Brien Posey • April 7, 2026

Where collaboration overload signals burnout risk

Collaboration overload is a systemic issue, not a cultural one. Excessive meetings and unclear decision rights lead to burnout, operational drag and hindered growth.

By Pam Baker • April 7, 2026

Inside SAP R&D on the convergence of agentic and physical AI

In this podcast, Yaad Oren, SAP's head of research and innovation and managing director of SAP Labs U.S., says smarter, autonomous physical AI devices are poised for business use.

By David Essex • April 6, 2026

Detroit Pistons’ cloud phone migration enables AI expansion

The Detroit Pistons ditched their on-premises phone system for RingCentral during an arena move. The migration enabled the organization to integrate AI with its contact center.

By Katherine Finnell • April 3, 2026

Business live streaming rivals the best of broadcasting

This isn't your company's old webinar. New tools and capabilities are enabling organizations to turbocharge their live streaming events and reach audiences in novel ways.

By David Maldow • April 3, 2026

IT’s budgetary nightmare: Tech buyers face AI pricing variance

Did HubSpot just fix AI pricing?

By Don Fluckinger • April 3, 2026

How to choose a customer data platform in 5 steps

Choosing a customer data platform starts with more than features. Learn how to evaluate CDP goals, integrations, governance and costs before you buy.

By Andrew Froehlich • April 3, 2026

Top 12 customer experience metrics and KPIs in 2026

Net Promoter Score is one of the most widely used CX metrics, but teams should also track CSAT, CES, churn, retention and other KPIs to measure performance.

By Griffin LaFleur • April 3, 2026

8 ways AI can help with change management

Companies embarking on a major change might find it helpful to implement a new chatbot or update an existing one. Learn about other ways AI can help with change management.

By Eric St-Jean • April 3, 2026

Business benefits of a customer self-service strategy

Self-service channels can save organizations money while improving CX -- if done right. Explore these benefits and tips to keep in mind when building a self-service strategy.

By Scott Sachs , Scott Robinson • April 3, 2026

7 tips for better HR software selection

Finding the right software isn't just a one-stop shop. Organizations need to follow the right strategy before determining which HR software best fits their company.

By Eric St-Jean , Pam Baker • April 2, 2026

Augmented reality CX adoption still in its early stages

The enterprise adoption of AR in CX is limited because of key obstacles, including system integration issues, budgeting structures and tech standardization glitches.

By Christine Campbell • April 2, 2026

Building a virtual desktop security strategy for the enterprise

Virtual desktop security requires strong governance, IAM, monitoring and endpoint controls. CIOs must address risks across VDI and DaaS to protect data and ensure compliance.

By Robert Sheldon • April 2, 2026

Contact center compliance checklist for modern workforces

A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external regulations.

By Scott Sachs • April 2, 2026

Box consolidates AI tools, adds ‘super agent’ for complex tasks

Box Enterprise Plus and Enterprise Advanced users can take new AI functionality for a spin.

By Don Fluckinger • April 2, 2026

How to use Disk Cleanup in Windows 11

Proper disk maintenance ensures peak performance for Windows PCs. Use built-in tools like Disk Cleanup and Storage Sense to optimize space and stability.

By Gary Olsen • April 1, 2026