Enterprise Software: Page

AI pricing is turning into a software management problem

As vendors embed AI into products, bundle it into suites and add orchestration layers, enterprises are finding AI harder to price, isolate and manage.

By James Alan Miller • April 16, 2026

8 examples of document version control

Document version control strategies help teams manage collaboration, approvals, retention and recovery across modern content platforms.

By Laurence Hart , Christine Campbell • April 16, 2026

5 change management risks CHROs must plan for

Change management risks can derail initiatives and drive compliance issues, costs and employee resistance. Learn how CHROs can identify, mitigate and reduce their impact.

By Lynda Spiegel • April 16, 2026

Salesforce releases Agentforce dev tools, updates Agent Fabric

Salesforce provides more observability, availability and some declarative control over AI agents.

By Don Fluckinger • April 15, 2026

AI could earn trust in transactional work first

AI might initially earn trust in transactional work, where narrower tasks, cleaner data and clearer oversight make procurement and manufacturing stronger proving grounds.

By James Alan Miller • April 15, 2026

How to fix keyboard connection issues on a remote desktop

When a remote desktop keyboard stops responding, IT admins should check local hardware, client settings, keyboard layout mismatches and the remote session’s device status.

By Brien Posey • April 15, 2026

How to add and enroll devices to Microsoft Intune

Microsoft Intune provides various Windows enrollment options, with Windows Autopilot being a top choice for corporate devices. Learn how to plan and configure these approaches.

By Peter van der Woude • April 15, 2026

How to enable Copilot in Microsoft 365: A step-by-step guide

Copilot for Microsoft 365 offers AI-powered functionality to users, but there's more to consider before installing it. Data governance and licensing determine the setup process.

By Gary Olsen, Katie Fenton • April 14, 2026

HubSpot builds answer engine optimization into its platform

HubSpot's AEO, designed to help marketers navigate the world of AI search, is the biggest of several spring product drops.

By Don Fluckinger • April 14, 2026

Top AI recruiting tools and software of 2026

AI now reaches every corner of recruiting and talent acquisition. Here's the latest on AI tools, from chatbots to agentic AI, plus details on products from 9 top vendors.

By Katherine Jones • April 14, 2026

How contact centers detect and prevent fraud

Scammers may target contact centers, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers.

By Andrew Froehlich, Kathleen Richards • April 14, 2026

How agentic AI modernizes outbound sales campaigns

AI agents can contact customers, make decisions, act autonomously and close a sale with little or no human involvement. They can also renew orders and attempt upsells.

By Beth Schultz • April 14, 2026

10 essential skills for modern contact center agents

Contact center agents must have a range of interpersonal and technological skills to interact with customers and resolve their issues quickly and with empathy.

By Scott Sachs • April 14, 2026

Lenovo deploys AI data agent for marketing, UX, e-commerce

Lenovo's global e-commerce chief operating officer outlines how agentic AI enables more employees to access crucial data stores for marketing and UX.

By Don Fluckinger • April 13, 2026

The front office is being rebuilt around AI workflows

The front office is being rebuilt as AI moves from add-on features into connected workflows spanning customer service, research, marketing, data and business outcomes.

By James Alan Miller • April 13, 2026

Converging UC and end-user computing: Key challenges for IT

Optimizing the end-user computing environment means overcoming the hassles that can plague the delivery of UC-based voice and video.

By Irwin Lazar • April 10, 2026

RSAC 2026: End-user AI agents are here, but invisible

Agentic AI dominated RSAC 2026 as vendors grappled with invisible AI usage, shadow tools, unsecured end‑user agents and a renewed focus on the endpoint.

By Gabe Knuth • April 10, 2026

How HR can create a successful change management strategy

The first step of creating a change management strategy is articulating why the change needs to happen. Learn more about how HR leaders can create an effective strategy.

By Lynda Spiegel • April 10, 2026

Digital transformation: Balancing speed and governance

The success of digital transformation hinges on balancing rapid innovation with strong governance to avoid risks like fragmentation, technical debt and operational instability.

By Rahul Awati • April 10, 2026

HR AI is becoming a change management story

AI in HR software is changing employee experience and HR workflows, turning automation into a broader story about rollout, trust and change management.

By James Alan Miller • April 10, 2026

5 customer journey phases businesses should understand

The customer journey does not end at the sale. Businesses need to understand how awareness, consideration, purchase, retention and advocacy shape the full customer experience.

By Griffin LaFleur • April 9, 2026

Sitecore CEO: Marketing, content, experience AI prime focus

"Our product isn't a product without AI in it." But it's not the SaaSpocalypse, either.

By Don Fluckinger • April 9, 2026

6 contact center trends shaping the future of customer service

As organizations look to turn contact centers into strategic assets, AI is reshaping analytics, omnichannel communications and agent workflows -- but not without trade-offs.

By Jon Arnold • April 9, 2026

12 top HR software and tool options to consider in 2026

To help CHROs whittle down their HR software shortlist, learn the pros and cons of some top vendors and tools, and get buying tips to ensure the purchase is a success.

By Eric St-Jean • April 9, 2026

Contact center monitoring best practices for CX leaders

A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services.

By Scott Sachs • April 9, 2026