Enterprise Software: Page

Half of remote workers remain silent during video meetings

A Cisco study said half of remote employees don't talk during video meetings. Fixing the problem is likely a combination of technology and nudging on the part of managers.

By Mike Gleason • Oct. 8, 2021

Top ERP systems need ability to deliver as well as tech

Panorama Consulting Group's '2022 Top 10 ERP Systems' report focuses on function set, technology, usability and ability to deliver on implementation, support and services.

By Jim O'Donnell • Oct. 8, 2021

What is closed loop reporting?

Closed loop reporting (CLR) is a system in which data and information collected by marketing and sales professionals is made available to both teams.

By TechTarget Contributor • Oct. 8, 2021

Hyland execs offer insight into content services roadmap

After an acquisition binge, Hyland Software pauses to discuss its acquisition strategy and future roadmap, which may include more AI/machine learning and vertical-specific features.

By Don Fluckinger • Oct. 8, 2021

As Ceridian HCM nears the $1B mark, it adds capabilities

Ceridian HCM announced product upgrades this week, including streaming pay, which makes it possible for employees to be paid daily.

By Patrick Thibodeau • Oct. 7, 2021

Teams vs. Webex vs. Zoom: Comparing collaboration features

When organizations compare Teams vs. Webex vs. Zoom as their primary UCaaS platform, the deciding factor may be how each vendor approaches collaboration.

By Katherine Finnell • Oct. 7, 2021

SAP Predictive Analytics

SAP Predictive Analytics is business intelligence software from SAP that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.

By Jim O'Donnell • Oct. 7, 2021

Experts: Facebook outage signals need for redundancies

The social media platform, which is often used for e-commerce, upset many small businesses that could not sell their products for six hours and did not have backups in place.

By Maxim Tamarov • Oct. 6, 2021

Box adds ransomware content security

In its pursuit of enterprise business, Box Shield adds security features that may circumvent ransomware; Box Sign available for U.S. and Canadian customers.

By Don Fluckinger • Oct. 6, 2021

Qualtrics releases Experience ID customer profile platform

Qualtrics Experience ID isn't labeled as a customer data platform, but it's not far off from one, as it aggregates customer info into individual profiles.

By Don Fluckinger • Oct. 6, 2021

Benefits of moving to a cloud contact center

Cloud contact centers have various benefits for organizations, including cost savings, more interaction channels and staying with -- if not ahead of -- the competition.

By Robin Gareiss • Oct. 5, 2021

Disney adopts Amazon’s white-label voice assistant for hotels

The "Hey Disney" voice assistant is the first use of Amazon's white-labeled voice assistant in a major hotel chain. It will coexist with Amazon's "Hey Alexa" in Echo devices.

By Maxim Tamarov • Oct. 4, 2021

How to manage Windows 10 Power Options in settings

Any Windows 10 desktop -- especially one that users access remotely -- needs special attention for its Power Options to ensure that the connection stays live throughout the session.

By Ed Tittel • Oct. 4, 2021

Google-Lemongrass partnership boosts SAP on GCP

Google stakes its claim as the best public cloud option for SAP workloads thanks to a new partnership with Lemongrass, a well-known cloud managed services provider.

By Jim O'Donnell • Oct. 4, 2021

Contact center agents’ post-pandemic future

The pandemic changed how contact centers operate and the technologies used to provide customer service. In this Q&A, ICMI's Brad Cleveland predicts what's next.

By Don Fluckinger • Oct. 2, 2021

Five9 shareholders kill Zoom deal

Five9 shareholders voted down Zoom's $14.7 billion acquisition bid. National security concerns and worries about Zoom's future growth weighed heavily on the decision.

By Mike Gleason • Oct. 1, 2021

Hybrid office design will drive tech purchasing

Tech experts predict which hybrid workplace technology from Cisco, Microsoft and Zoom companies are likely to reject or embrace. Many could favor laptops over specialized devices.

By Mike Gleason • Oct. 1, 2021

Apple improves MDM on iOS, iPad OS

Changes to Apple's mobile device management protocol could lead to better MDM products for iPhones and iPads. The protocol update is in iOS 15 and iPad OS 15.

By Maxim Tamarov • Oct. 1, 2021

BlueJeans to launch a virtual workspace in 2022

BlueJeans' Spaces is a 2D/3D virtual workspace that provides an office experience to remote workers. The company plans to release the product in the first half of next year.

By Mike Gleason • Oct. 1, 2021

The future of Epicor ERP is cloud

In this Q&A, Epicor's Himanshu Palsule discusses how the vendor has embraced the cloud, its strategy to expand its product portfolio and its push to broaden its global presence.

By Jim O'Donnell • Sept. 30, 2021

Video collaboration tools aren’t good enough for hybrid work

Cisco, Microsoft and Zoom agree that their video collaboration products need to do more for at-home and in-office workers. Future uses of AI could help.

By Mike Gleason • Sept. 30, 2021

Amazon Connect adds voice ID, agent assist features

AWS adds tools to search knowledge bases for answers based on terms picked up via in-call voice recognition, as well as voice ID to confirm identities of callers.

By Don Fluckinger • Sept. 30, 2021

B2B network broadens partnership potential but requires trust

B2B networks increasingly offer smaller companies opportunities to collaborate and conduct business with multiple parties, but the networks have to be easy to use and trusted.

By Jim O'Donnell • Sept. 30, 2021

The options for running Microsoft 365 on a Chromebook

Without access to the Microsoft 365 service locally, IT admins will have to consider a few workarounds to deliver Microsoft's productivity apps to Chromebook devices.

By Gary Olsen • Sept. 29, 2021

Workday users pitch employee retention strategies at event

At a Workday event, business, HR and technology leaders highlighted flexible work, purpose-driven corporate missions and virtual reality as useful hiring and retention strategies.

By Patrick Thibodeau • Sept. 29, 2021