Enterprise Software: Page

SAP Business Network, S/4HANA critical for SAP in 2021

SAP's 2021 will be a mix of familiar challenges such as moving customers off legacy systems to S/4HANA and new opportunities such as its SAP Business Network, according to experts.

By Jim O'Donnell • Jan. 7, 2021

What is SAP Field Service Management and what can it do?

Organizations need to get more from their technicians and field workers, and SAP Field Service Management is meant to help. Learn what it can do.

By James Kofalt • Jan. 6, 2021

Dell adds Microsoft Teams to video conferencing monitors

Dell introduced three video conferencing monitors with Microsoft Teams integration this week, as part of its emphasis on a hybrid work model. It also announced new laptops.

By Mike Gleason • Jan. 6, 2021

Slack restores service following major outage

Slack's messaging service is back up following a global outage that forced many customers to return to email for communications. Slack had not determined the cause.

By Maxim Tamarov • Jan. 5, 2021

What technology did HR need because of the pandemic in 2020?

2020 complicated HR teams' ability to help manage employees. Here's a look at three ways technology helped, including strengthening security and using new video platforms.

By Reda Chouffani • Jan. 5, 2021

The psychology of UX design: How design affects CX

In her book, '100 Things Every Designer Needs to Know About People, 2nd Edition,' Susan Weinschenk explains how UX design relies on psychology to improve customer experiences.

By Demetra Edwards, Pearson Education • Dec. 31, 2020

Slate of Microsoft Teams enhancements to spur adoption in 2021

File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021.

By Reda Chouffani • Dec. 31, 2020

Lower prices possible for AI headsets, webcams in 2021

In 2021, Jabra, Logitech and Poly could sell AI-powered headsets and webcams at prices more affordable to companies supporting employees working from home.

By Maxim Tamarov • Dec. 30, 2020

Evaluate if Windows 10 needs third-party antivirus

While Windows Defender, Microsoft's native antivirus for Windows 10 systems, is suitable for personal use, enterprise users may require a more comprehensive antivirus offering.

By Gary Olsen • Dec. 30, 2020

How the Salesforce-Zoom integration benefits sales

Video conferencing is now the primary form of communication for sales and marketing teams that rely heavily on meetings. The Salesforce Zoom integration increases efficiency.

By Scott Robinson • Dec. 29, 2020

SAP in 2020: COVID-19, Klein takes command and Qualtrics IPO

From leadership changes to the massive disruptions caused by the COVID-19 pandemic, it was a year like no other for SAP. Here are some of the most important SAP 2020 stories.

By Jim O'Donnell • Dec. 29, 2020

Will the pandemic drive further UCC industry consolidation?

COVID-19 may drive further UCC industry consolidation as vendors look to develop new capabilities to support the communications needs created by remote and hybrid work.

By Jon Arnold • Dec. 29, 2020

2021 HR trends include widening pay gap between men, women

2020 was an eventful year for HR and may act as a trigger for some significant HR trends to play out in the new year, according to Gartner's Brian Kropp.

By Patrick Thibodeau • Dec. 29, 2020

SAP files for Qualtrics IPO

SAP announced plans for a Qualtrics IPO in July. On Monday, the official paperwork was filed.

By Jim O'Donnell • Dec. 28, 2020

Virtual visits to mature in 2021

The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.

By Makenzie Holland • Dec. 28, 2020

PCaaS vs. DaaS: Learn the difference between these services

While there is a lot of confusion surrounding DaaS -- devices as a service -- and PCaaS and what these services are defined as, but there may be less of a distinction than you think.

By Robert Sheldon • Dec. 24, 2020

RingCentral acquires AI speech analytics startup DeepAffects

California-based startup DeepAffects uses AI speech analytics to collect data on voice and video calls. The information helps customers measure the productivity of meetings.

By Maxim Tamarov • Dec. 24, 2020

DoD eyes blind recruiting-type technology for promotions

The Pentagon may investigate blind recruiting-type technology to remove bias from the promotions process. It wants to improve the diversity in its officer ranks.

By Patrick Thibodeau • Dec. 23, 2020

Salesforce’s acquisitions lead CX tech buying spree in 2020

Most CX vendors acquired new companies to enhance their platforms, none bigger than Salesforce buying Slack. Facebook's Kustomer buy might be the most intriguing.

By Don Fluckinger • Dec. 23, 2020

Remote work and AI drive the future of collaboration technology

As remote work and hybrid workforces become the new normal, collaboration technology needs to adapt. Tech leaders at WebexOne discussed the drivers for collaboration's evolution.

By Katherine Finnell • Dec. 23, 2020

Customer data platforms dominate CX technology headlines

As the tech titans release their CDPs, it raises a question: Can this technology save itself from becoming another data silo in the marketing stack?

By Don Fluckinger • Dec. 23, 2020

Remote work to drive portable monitor demand in 2021

Manufacturers like Lenovo, HP and ViewSonic expect high demand for portable monitors in 2021 as workers try to get the dual-screen experience at home.

By Mike Gleason • Dec. 22, 2020

Content drives new B2B e-commerce

COVID-19 forced B2B e-commerce companies to create and enhance new revenue pathways. Two Sitecore users share how investments in digital experiences kept their companies rolling.

By Don Fluckinger • Dec. 22, 2020

3 critical employee experience technologies for the ‘new normal’

Since COVID-19 hit, HR leaders and their teams have pivoted to support the employee experience in new ways. Here's how technology has been critical to that support.

By Jeanne Meister • Dec. 22, 2020

Evaluating endpoints for an Asterisk-based phone system

Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt.

By Katherine Finnell, O'Reilly Media • Dec. 22, 2020