Enterprise Software: Page

Why customer-centric design is crucial for CX

In her book, '100 Things Every Designer Needs to Know About People,' Susan Weinschenk talks about why it is important for companies to know their audience to better design for them.

By Demetra Edwards • Dec. 10, 2020

Prioritize human-centric CX and EX to survive the pandemic

Ricardo Saltz Gulko breaks down why businesses should consider a human-centric approach to employee and customer experience, and provides six principles upon which to do so.

By Ricardo Saltz Gulko • Dec. 10, 2020

Standalone customer data platforms weather big competition

Standalone CDP vendors got a years-long head start on Microsoft, Oracle, Salesforce, SAP and Adobe. They stand firm in a year when online channels stayed open during the pandemic.

By Don Fluckinger • Dec. 10, 2020

Why are some SAP customers resisting S/4HANA?

SAP has touted S/4HANA as the natural successor to ECC, but many customers are resisting the move. Here are some of the reasons why.

By James Kofalt • Dec. 10, 2020

Employers face daunting COVID-19 vaccination questions

COVID-19 has all but ensured offices will never fully return to normal. Now that vaccinations are here, HR will have to decide who should return to the workplace -- and who shouldn't.

By Patrick Thibodeau • Dec. 10, 2020

2021 trends driving the future of unified communications

While 2021 is full of uncertainty for many organizations, four unified communications trends will drive buying decisions as IT leaders prepare for the future of work.

By Irwin Lazar • Dec. 10, 2020

How to configure proxy settings using Group Policy

IT pros can use this labor-saving tip to manage proxy settings calls for properly configured Group Policy settings. Here are the steps to take.

By Brien Posey • Dec. 10, 2020

Cisco to boost contact center offering with IMImobile buy

Cisco plans to acquire IMImobile for $730 million to improve Cisco's contact center offering through the U.K. company's messaging and voice APIs.

By Maxim Tamarov • Dec. 9, 2020

Apple requiring privacy notices from app developers

The privacy labels on new apps and updates on the App Store have to list the data collected by developers and their partners. The notices resemble nutritional labels on food.

By Mike Gleason • Dec. 9, 2020

SAP TechEd focuses on easing app development complexity

At the virtual event, SAP unveiled low-code/no-code development tools and announced free SAP Cloud Platform access for developers to reduce the complexity of building SAP apps.

By Jim O'Donnell • Dec. 9, 2020

SAP Intelligent Spend Management shows where the money goes

In this Q&A, SAP's John Wookey explains the current makeup of the SAP Intelligent Spend Management and Business Network group and how it helps companies track their spending.

By Jim O'Donnell • Dec. 8, 2020

Evaluating top MDMs for Android and iOS

While most MDMs can handle both mobile OSes, IT professionals should be aware which platforms can handle Android or iOS better than others. Learn about these platforms below.

By Colm Warner • Dec. 7, 2020

Why companies shouldn’t overlook mobile customer engagement

Companies that have a mobile customer engagement strategy can improve personalization, connect with customers over various channels and provide an easy buying process.

By Sandra Mathis • Dec. 7, 2020

What are the benefits of centralized SIP trunking?

More efficient management and lower costs are just some of the advantages of centralized SIP trunking. Find out why it's better to place trunking components in one place.

By Kevin Tolly • Dec. 7, 2020

H-1B lawsuit against Facebook tackles old problem

The Dept. of Justice's H-1B lawsuit alleges Facebook didn't consider qualified U.S. workers for visa jobs and shines a light on employer job advertising requirements.

By Patrick Thibodeau • Dec. 7, 2020

How to set up MFA for Office 365 on end-user devices

When it comes to authentication factors, more is always better from a security perspective. Find out how to deploy MFA on end-user devices for Microsoft 365 users.

By Peter van der Woude • Dec. 4, 2020

Google launching basic Android device management

Google's Android Enterprise Essentials will let small businesses add necessary security to their Android devices without the complexity of more advanced management products.

By Mike Gleason • Dec. 4, 2020

RACI matrix for project management success, with example

A lack of clarity around roles and responsibilities is a common cause of project failure. A RACI matrix can help project managers address this issue.

By Eric St-Jean • Dec. 4, 2020

How to select the best Windows Virtual Desktop thin client

While thin clients aren't the most feature-rich devices, they offer a secure endpoint for virtual desktop users. Learn how to evaluate different options for Windows Virtual Desktop.

By Jo Harder • Dec. 4, 2020

Microsoft overhauls calling interface in Teams

Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen.

By Maxim Tamarov • Dec. 4, 2020

Salesforce-Slack acquisition a threat to Microsoft Teams

Salesforce's $27.7 billion acquisition of Slack could make the company a stronger competitor against the Microsoft 365 office productivity suite that includes Slack rival Teams.

By Maxim Tamarov • Dec. 3, 2020

Users make case for internal talent marketplaces

Internal talent marketplace users at Gloat's virtual conference discussed their implementation strategies, as well as some of the issues they faced during deployment.

By Patrick Thibodeau • Dec. 3, 2020

SAP systems integrators’ strengths align with project success

Accenture, Deloitte and IBM approach SAP implementation projects differently. Knowing those differences could help companies save on costs and time.

By Jim O'Donnell • Dec. 3, 2020

Salesforce workflow automation tools, Hyperforce debut

Salesforce delivers new Einstein workflow automation tools and unveils what it calls the most significant tech advancement in the company's 21-year history.

By Don Fluckinger • Dec. 3, 2020

Amazon brings Mac mini to AWS

Amazon's new EC2 Mac service offers the macOS on Mac mini hardware to developers who want to build Xcode applications for the Mac, iPad, iPhone and the Apple Watch.

By Mike Gleason • Dec. 2, 2020