Enterprise Software: Page

Smartphone market shows signs of recovery

Recent analyst reports indicate the smartphone market is leaving its deep pandemic funk as consumer spending on electronics rises and Chinese manufacturing returns to normal.

By Mike Gleason • Dec. 2, 2020

12 tips for recruiting and hiring ideal remote employees

The pandemic has made working remotely the new normal in many organizations. Here's how to find and hire the best candidates -- all with a new, more virtual recruiting process.

By Pam Baker • Dec. 2, 2020

Salesforce adds customer service management features

Salesforce adds AI-powered features to enable contact center workforce management and agent staffing models for call volume, as well as email and messaging channels.

By Don Fluckinger • Dec. 2, 2020

Salesforce to acquire Slack for $27.7 billion

Salesforce acquired the Slack messaging platform for $27.7 billion. Experts weigh on in what Slack would bring to the Salesforce platform.

By Don Fluckinger • Dec. 2, 2020

How to enable and disable Tamper Protection in Windows 10

Tamper Protection in Windows 10 can protect against malware and third-party applications from changing Windows security settings. Learn how to use the new security feature.

By Stephen Bigelow • Dec. 1, 2020

How has COVID-19 driven CPaaS API adoption?

New CPaaS use cases are emerging as business requirements for digital communications services evolve in response to COVID-19.

By Tsahi Levent-Levi • Nov. 30, 2020

CPaaS market growth broadens amid new use cases

While the pandemic didn't have a significant effect on CPaaS market growth, organizations accelerating their digital transformation plans are driving demand for APIs.

By Katherine Finnell • Nov. 30, 2020

10 technologies to transform customer experience in 2021

AI-powered technologies such as sentiment analysis, chatbots and real-time transcription can help customer service organizations improve the customer experience.

By Robin Gareiss • Nov. 30, 2020

Evaluating the iPhone 12 as a business phone

Organizations that rely on mobile devices have likely considered the iPhone as a business phone for its users, so they should evaluate the latest enhancements with the iPhone 12.

By Jack Gold • Nov. 30, 2020

SAP FICO (SAP Finance and SAP Controlling)

SAP FICO is an important core functional component in SAP ERP Central Component that allows an organization to manage all of its financial data.

By Jim O'Donnell • Nov. 30, 2020

Apple debuts multi-user iPadOS sessions for enterprise users

Shared iPad, previously exclusive to education, brings multi-user concepts to enterprise iPad use cases, and Apple admins should learn how it can support their organization.

By Jack Madden • Nov. 30, 2020

Internal talent marketplaces bloom as workforce changes

In this sluggish economy, employers are turning to internal talent marketplaces to connect employees to short-term projects.

By Patrick Thibodeau • Nov. 25, 2020

How to choose the right ERP for digital transformation

Digital transformation is critical to many companies' success and ERP underpins that transformation. Here's a look at how to make that transformation happen.

By Linda Rosencrance • Nov. 25, 2020

Panorama Consulting’s report talks best-of-breed ERP trend

The top ERP vendors offer distinct capabilities to customers, paving the way for a best-of-breed ERP approach, according to Panorama Consulting.

By Jim O'Donnell • Nov. 25, 2020

HR can’t afford to overlook systemic inequity -- here’s why

Katherine Giscombe, organizational psychologist and management consultant, argues that firms need to address systemic inequity problems -- sooner rather than later.

By Patrick Thibodeau • Nov. 24, 2020

Users demand virtual timer on Teams, Webex, Zoom

Meeting organizers on Microsoft Teams, Cisco Webex and Zoom want a virtual timer that limits how long participants speak and take breaks during video conferences.

By Maxim Tamarov • Nov. 24, 2020

Transactional vs. relationship marketing: Key differences

Some companies thrive on building strong relationships with customers, while others want to make a sale without long-term commitment. Either way, the business needs a strategy.

By Demetra Edwards • Nov. 24, 2020

11 tips to improve Windows 10 performance

With a few minor tweaks, such as maximizing RAM, disabling visual effects and getting rid of unnecessary services, you can increase Windows 10 performance.

By Ed Tittel • Nov. 24, 2020

5 best practices to complete a SharePoint Online migration

Moving from an on-premises system to SharePoint Online offers businesses new capabilities, such as Power Suite and site analytics. These best practices can help with migrations.

By Reda Chouffani, Sarah Amsler • Nov. 24, 2020

Adobe CDP adds B2B-friendly features

Adobe CDP customers will get new features in 2021 that create workflows for marketing teams and connect to popular B2B marketing platforms -- starting with its own Marketo Engage.

By Don Fluckinger • Nov. 24, 2020

Understand workplace COVID-19 contact tracing issues, methods

COVID-19 contact tracing for offices, businesses, restaurants and other workplaces is a challenge for employers. Here is a look at different methods and how testing can work.

By Pam Baker • Nov. 23, 2020

How has Twilio SIP trunking disrupted the market?

Making it easier for companies to deploy a SIP trunk was just part of Twilio's strategy. It was Twilio SIP trunking pricing that really changed the game.

By Andrew Froehlich • Nov. 23, 2020

7 keys to a successful diversity and inclusion initiative

Today's workforce is calling for a stop to bias and prejudice, and business and HR leaders need to take effective action. Here's a look at diversity initiative best practices.

By Keirsten Greggs • Nov. 23, 2020

Tech firms seeking diversity criticize job referrals

State of Washington tech firms have signed a 'pact' to align workforce diversity with the state's regional diversity. The effort may prompt firms to rely less on job referrals.

By Patrick Thibodeau • Nov. 20, 2020

Microsoft announces free version of Teams video calls

Microsoft's holiday-inspired free video conferencing lets people with a personal Teams account invite up to 300 participants, who do not need Teams accounts to join.

By Maxim Tamarov • Nov. 20, 2020