Enterprise Software: Page

Apple begins shift from Intel with debut of M1-based MacBooks

Apple has started the shift from Intel processors to its ARM-based M1 chip with the introduction of M1-based MacBooks and a Mac mini, boasting higher performance for less power.

By Mike Gleason • Nov. 11, 2020

Integrated collaboration environments offer new ways to work

By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity.

By Luke O'Neill • Nov. 11, 2020

Slack’s growth strategy faces the hurdle of paid users

In this roundup of UC blogs, analysts discuss challenges to Slack's growth, enhancements to Avaya Spaces video and the drivers for UCC vendor consolidation.

By Katherine Finnell • Nov. 11, 2020

Customer data platform tools push personalization, privacy

Evolving CDPs help companies unify the flood of consumer data collected from disparate sources, resulting in better customer insights and compliance with privacy regulations.

By George Lawton • Nov. 11, 2020

Adobe to acquire Workfront for $1.5 billion

Adobe plans to acquire Workfront for $1.5 billion to gain ground in the customer experience management market.

By Don Fluckinger • Nov. 10, 2020

Zoom settles FTC suit alleging ‘deceptive’ security practices

Zoom has agreed to implement a comprehensive program for user security and abide by a government-imposed prohibition against privacy misrepresentations.

By Maxim Tamarov • Nov. 10, 2020

When to use SCCM in the cloud with a CMG

Organizations can run SCCM in the cloud with the help of a cloud management gateway. IT admins should determine if their organization fits within these use cases before deployment.

By Stephen Bigelow • Nov. 10, 2020

How listening to the voice of the customer benefits businesses

Karen Mangia's book, 'Listen Up! How to Tune In to Customers and Turn Down the Noise' talks about the importance of listening to the voice of the customer in the business world.

By Wiley Publishing, Sarah Amsler • Nov. 10, 2020

Zendesk, WhatsApp cozy up with co-development partnership

Zendesk and WhatsApp team up to break bottlenecks in customer service conversations over Facebook messaging apps -- including Instagram -- by building it into Zendesk Support.

By Don Fluckinger • Nov. 10, 2020

Bose builds supply chain resilience program that pays off

An earthquake and floods in 2011 disrupted the Bose supply chain but better prepared the company for the risks and disruptions brought on by COVID-19.

By Jim O'Donnell • Nov. 10, 2020

7 ways to avoid remote work burnout in call centers

Many factors contribute to remote work burnout, including juggling too many tasks, isolation and a work-life balance. Here are some tips for managers to help minimize burnout.

By Scott Sachs • Nov. 9, 2020

Oracle CX suite adds tools for sales teams, digital commerce

Oracle tackles sales rep and e-commerce experience in the latest update to its CX application stack, retuned for the pandemic's remote-work and digital sales uptick.

By Don Fluckinger • Nov. 9, 2020

Biden to confront Trump’s H-1B work visa changes

The Trump administration is eliminating the H-1B work visa lottery program. But a Biden administration may get some pushback if it tries to reverse Trump's wage-based distribution system.

By Patrick Thibodeau • Nov. 9, 2020

SAP BusinessObjects BI

SAP BusinessObjects BI (SAP BO) is a centralized suite of reporting and analytics tools for business intelligence (BI) platforms.

By Jim O'Donnell • Nov. 9, 2020

Early days for digital twins in the supply chain

A digital twin that solves every supply chain problem may not yet be a reality. Learn why and which types of projects are realistic for today.

By George Lawton • Nov. 6, 2020

Whiteboard apps support virtual ideation for remote teams

Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on.

By Irwin Lazar • Nov. 6, 2020

Adobe forges data partnerships for Experience Platform

Adobe adds bidirectional feeds to Experience Platform to manage post-sale customer data from third-party sources such as customer service and loyalty program platforms.

By Don Fluckinger • Nov. 6, 2020

Microsoft Productivity Score limited by lack of data

Microsoft's new Productivity Score tool for 365 needs third-party data and security information to be entirely useful to enterprises, analysts said.

By Mike Gleason • Nov. 5, 2020

Clevest acquisition bolsters IFS’ field service management

IFS strengthened its field service portfolio with the acquisition of Clevest, a firm that provides field service management capabilities specific to the utilities industry.

By Jim O'Donnell • Nov. 5, 2020

SAP customer data platform strategy comes into focus

SAP acquires Emarsys, which has a CDP included in its customer experience data handling toolbox. SAP execs shed light on how it will fit in with the company's own CDP.

By Don Fluckinger • Nov. 5, 2020

SAP CX application stack grows with addition of Emarsys

SAP scoops up a marketing automation platform with CDP capabilities, as well as personalization and the ability to reach customers across digital channels.

By Don Fluckinger • Nov. 5, 2020

How do NG911 standards make the technology superior to E911?

NG911 standards mean more accurate location tracking for emergency calls on IP-based communications systems, and more efficient response by police, EMTs and firefighters.

By Andrew Froehlich • Nov. 4, 2020

How and when to perform a Windows Registry cleanup

Desktop administrators should learn the best methods to edit the Windows registry, and how to avoid manual registry edits due to the damage that registry issues can cause.

By Stephen Bigelow • Nov. 3, 2020

Consider adopting extended reality for improved CX

Research shows that consumers are ready for extended reality when it comes to interacting with brands. Jason Cottrell explains why now is the time to consider adopting XR and AR.

By Jason Cottrell • Nov. 3, 2020

How IT can use the Microsoft Assessment and Planning toolkit

Organizations can use the Microsoft Assessment and Planning toolkit to assess a variety of aspects of their desktop environment, including hardware, resource use and more.

By Robert Sheldon • Nov. 3, 2020