Enterprise Software: Page

Trump’s executive order on DEI training prompts a fight

An executive order by the Trump administration may all but ban diversity, equity and inclusion training. But it's getting a fight in court and opposition from business groups.

By Patrick Thibodeau • Nov. 3, 2020

Coupa acquires Llamasoft for supply chain agility

Coupa Software's acquisition of Llamasoft for $1.5 billion will bring AI-based supply chain planning and modeling capabilities to its business spend management platform.

By Jim O'Donnell • Nov. 2, 2020

How to write a marketing email: 10 tips

There are a number of components that make up a compelling marketing email, including content readers want, photos and videos, calls to action and mobile optimization.

By Sarah Amsler • Nov. 2, 2020

Build trust in technology by reimagining customer experiences

During this uncertain time created by the pandemic, brands that win their customers' trust and add value through services will stand head and shoulders above the competition.

By Patrick Sullivan • Nov. 2, 2020

Twilio’s Segment acquisition recasts UCaaS vendor as CX

Twilio, a contact-center-friendly UCaaS vendor, has completed the purchase of the Segment CDP for $3.2 billion in stock. Together, experts said, they could challenge Microsoft, Salesforce and Oracle.

By Don Fluckinger • Nov. 2, 2020

Data migration vs. data conversion: What are the differences?

Data migration and data conversion are related, but not the same. Discover how each one factors into an ERP or other software implementation and its importance.

By Eric St-Jean • Nov. 2, 2020

How to navigate video conference recording privacy

Video conferences are convenient for companies whose employees are working remotely due to COVID-19, but now they must determine how to deal with recording and privacy concerns.

By Demetra Edwards • Oct. 31, 2020

What to do when a Windows Insider Program build isn’t working

Organizations that test Windows Insider Program builds must be prepared for bugs in the platform, and systems admins need to know what to do when they encounter them.

By Brien Posey • Oct. 31, 2020

Manage mobile operating system updates with Intune

Mobile administrators should enforce certain platform version minimums through mobile OS update policies for their devices, and Intune has a broad feature set to support this task.

By Peter van der Woude • Oct. 31, 2020

Holiday e-commerce set to surge

Adobe looks at e-commerce trends to predict holiday buying, while Salesforce surveys thousands of B2B buyers and consumers about what motivates their buying choices.

By Don Fluckinger • Oct. 30, 2020

Microsoft redirects to Edge as IE nears end of life

Microsoft will force some sites to open in Edge instead of IE, another sign the browser is nearing its end of life. Enterprise users must adapt, experts say.

By Mike Gleason • Oct. 30, 2020

Create a customer experience strategy before tech investment

Align customer expectations with your customer experience strategy before making any investments in CX technology. Bob Azman has 10 questions to ask yourself before making any moves.

By Robert Azman • Oct. 30, 2020

Syniti platform helps enable better data quality management

FrieslandCampina uses Syniti Knowledge Platform for data governance and data quality to improve its SAP ERP and other enterprise systems.

By Jim O'Donnell • Oct. 30, 2020

Zoom Phone to get spam blocking, 911 services

Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology.

By Maxim Tamarov • Oct. 30, 2020

Microsoft and Amazon take on CPaaS market share

The CPaaS landscape is evolving as Microsoft and Amazon introduce their own communications APIs. Learn how cloud computing vendors entering the market is changing the CPaaS game.

By Tsahi Levent-Levi • Oct. 30, 2020

Webex Legislate dashboard lets politicians vote, confer

Cisco announced the coming of Webex Legislate, a dashboard that lets legislators confer in breakout rooms, vote on legislation, tally the votes and review who voted for what.

By Maxim Tamarov • Oct. 30, 2020

What are some SAP license optimization best practices?

Optimizing SAP licenses is critical in today's insecure business landscape. Here are some best practices organizations can follow to lower costs and get the most from their investment.

By James Kofalt • Oct. 30, 2020

The disruptive impact of COVID-19 on warehouse automation

The pandemic has had mixed effects on warehouse automation. Learn why this has been the case and what warehouse leaders say are important takeaways.

By George Lawton • Oct. 30, 2020

Tech trends in HR, 2020 edition: A shift in direction

The pandemic has hurt HR technology budgets, but it is also accelerating other tech trends in HR, such as making HR services part of everyday productivity platforms.

By Patrick Thibodeau • Oct. 29, 2020

Why social media is key to collecting customer feedback

Social media offers companies a way to hear opinions about their products, as well to interact with customers to improve CX. Businesses must know how to gather and use feedback.

By Demetra Edwards • Oct. 29, 2020

Smartphones and laptops for business hinge on cost, use, apps

Factors like cost, usage, applications, management, longevity and security figure in the selection of company-issued smartphones, laptops and printers for digital workers.

By Brien Posey • Oct. 29, 2020

Implementing SAP S/4HANA during a pandemic

Dickinson + Associates' Brad Hiquet recounts a remote SAP S/4HANA implementation the company did on behalf of American Industrial Transport amid the COVID-19 pandemic.

By Brad Hiquet • Oct. 29, 2020

Oracle CX targets communications industry with new apps

Oracle moves into vertical-specific digital experience customizations, starting with Oracle Digital Experience for Communications, with more to come.

By Don Fluckinger • Oct. 29, 2020

5 benefits of developing diversity in customer service

Creating an environment of diversity and inclusion within customer service teams is essential in today's market. Here are some ways that businesses can benefit.

By Fancy Mills • Oct. 28, 2020

Firms dive into data for diversity and inclusion strategies

People analytics managers are seeking out and analyzing HR data that intersects with and impacts the employee work experience.

By Patrick Thibodeau • Oct. 28, 2020