Enterprise Software: Page

Firms dive into data for diversity and inclusion strategies

People analytics managers are seeking out and analyzing HR data that intersects with and impacts the employee work experience.

By Patrick Thibodeau • Oct. 28, 2020

Baseball team digitizes media, uses AI to uncover metadata

The San Francisco Giants' digitization and metadata tagging project helps the baseball organization revisit old content and deliver history to engage fans.

By Sarah Amsler • Oct. 28, 2020

SAP Q3 earnings tumble in wake of pandemic economic woes

SAP's stock value sank as third-quarter earnings disappointed investors, but analysts believe the short-term pain does not reflect SAP's long-term prospects as it more fully commits to the cloud.

By Jim O'Donnell • Oct. 28, 2020

Google, Parallels improve Windows on Chromebooks

The Google-Parallels technology provides access to Windows software on Chromebooks. The new product could make Chrome OS laptops more attractive to enterprises.

By Mike Gleason • Oct. 28, 2020

Headless CMS powers personalized, omnichannel e-commerce

As the headless CMS gains steam, understand why e-commerce companies are the most likely ones to reap the benefits and what trends are driving its adoption.

By Erica Mixon • Oct. 28, 2020

Election apps, advertising target mobile phone users

As political campaigns ramp up their use of mobile technology to do battle this election season, apps have arisen to inform citizens and encourage them to vote.

By Mike Gleason • Oct. 27, 2020

7 essential remote worker security policies for IT departments

With the COVID-19 pandemic forcing so many to work remotely, IT admins need to update the security aspect of their organization's work-from-home policies to keep pace with this trend.

By John Powers • Oct. 27, 2020

Windows 10 system requirements for enterprise users

IT pros must understand that their desktops' upgrade method, workload and other factors affect whether the Windows 10 system requirements are sufficient.

By Brien Posey, Ed Tittel, Kari Finn • Oct. 27, 2020

OpenText cloud suite adds developer, experience features

OpenText releases Cloud Edition 20.4, which gives users more development tools. It also adds applications to OpenText's burgeoning digital experience platform.

By Don Fluckinger • Oct. 26, 2020

How can customers stay on SAP ECC and continue to innovate?

Many SAP customers are reluctant to move to S/4HANA just yet -- or maybe ever. Here are some ways companies can optimize the SAP ERP Central Component and find ways to innovate.

By James Kofalt • Oct. 26, 2020

Mobile wallet mania: Contactless payments are here to stay

The COVID-19 pandemic has affected a lot of B2C industries and one aspect of customer experience that is likely permanently shifting is the increase in mobile wallet adoption.

By Brian Skewes • Oct. 26, 2020

SharePoint Syntex automatically uncovers document metadata

AI can help organizations automatically uncover metadata and tag documents. Discover how Microsoft's SharePoint Syntex achieves this using machine learning and machine teaching.

By Sarah Amsler • Oct. 26, 2020

Crafts Technology manages COVID-19 changes with ECI JobBoss

Crafts Technology, a medium-sized manufacturer that performs small-volume jobs, is using ECI JobBoss ERP software to manage workplace changes from the COVID-19 pandemic.

By Jim O'Donnell • Oct. 26, 2020

Employers scramble to build upskilling, reskilling programs

Robotics, automation and the COVID-19 pandemic have governments and private businesses trying out new ways for rapidly upskilling and reskilling employees and, more broadly, the workforce.

By Patrick Thibodeau • Oct. 26, 2020

Enterprises mull software-based business phone alternatives

Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money.

By Andrew Froehlich • Oct. 26, 2020

Hyland acquires Alfresco ECM, content services

Hyland scoops up Alfresco in a CMS market consolidation. An expert says it's a good fit because Hyland's platform needs the accelerated cloud modernization that Alfresco can provide.

By Don Fluckinger • Oct. 23, 2020

Zoom Phone system users share their success stories and setbacks

Tech leaders at Zoomtopia explained how migrating to the Zoom Phone system provides their employees with an integrated communications experience and improved business continuity.

By Katherine Finnell • Oct. 23, 2020

A breakdown of inbound marketing vs. demand generation

Inbound marketing and demand generation are easy to confuse, but they are different. While inbound marketing is marketing-centric, demand generation tends to be more sales-centric.

By Demetra Edwards • Oct. 23, 2020

RingCentral offers bulk SMS for reaching customers

A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions.

By Maxim Tamarov • Oct. 22, 2020

Does Office 365 include Teams with enterprise licenses?

There are numerous issues that come with licensing for Microsoft Teams, including this key question: Does Office 365 include Teams with the different Office 365 licenses?

By Reda Chouffani • Oct. 22, 2020

Get digital: 6 tips for boosting remote employee experience

Remote work can't be successful without rethinking mobile capabilities and HR processes. Here are six lessons on improving employee experience in the new normal.

By Rachel Meltzer • Oct. 22, 2020

CEOs discuss Twilio’s Segment customer data platform buy

Twilio plans to acquire Segment's customer data platform for $3.2 billion. The CEOs for both companies discuss the deal and 'the great digital acceleration' caused by COVID-19.

By Don Fluckinger • Oct. 22, 2020

Partnerships add more supply chain visibility to SAP LBN

New SAP Logistics Business Network partnerships provide users with key logistics data on shipment location and estimated arrival times for road, freight and ocean shipments.

By Jim O'Donnell • Oct. 21, 2020

The evolution of customer service

Today's customer service meets the consumer where and when it is convenient for them, with multiple contact channels, self-service and always-on coverage.

By Sarah Amsler • Oct. 21, 2020

Salesforce Work.com gets customer, employee experience tools

Salesforce continues to build out Work.com as a place for broadcasting pandemic-specific employee and customer communications, as well as to enable remote work.

By Don Fluckinger • Oct. 20, 2020