Enterprise Software: Page

Broken Pega RPA bots can heal themselves with new AI feature

Pegasystems robotic process automation tools, popular in contact centers, add AI capabilities that allow some RPA bots to fix themselves.

By Don Fluckinger • July 14, 2020

How can CFOs pivot to a virtual financial close?

As finance teams have suddenly turned into a remote workforce, CFOs must guide them in a successful close. Here's advice to help.

By James Kofalt • July 13, 2020

9 strategies for email marketing segmentation

There are a number of strategies businesses can use to segment email marketing lists, including geographic location, purchase history, abandoned carts and forms, and gender.

By Griffin LaFleur • July 10, 2020

18 HR cost reduction ideas for the 2020 COVID-19 recession

The COVID-19 recession demands creativity to stay competitive. Here's a look at 18 HR cost reduction ideas -- including freezing HR tech projects -- that have the potential to help.

By Eric St-Jean • July 10, 2020

Clariba partners with SAP clients for intelligent enterprise

In this Q&A, Marc Haberland, founder of Clariba, explains why SAP needs partners to co-innovate with customers on applications that enable the intelligent enterprise.

By Jim O'Donnell • July 10, 2020

Customer experience involves people, process and tools equally

Robert Azman breaks down why people, process and tools are all crucial for a successful customer experience strategy.

By Robert Azman, Guest Contributor • July 10, 2020

HR technology, analytics may help companies through COVID-19

HR technology can play a large role in helping companies navigate through COVID-19, set workforce strategy, and reevaluate HR programs and internal communications.

By Scot Marcotte, Guest Contributor • July 10, 2020

Slack acquires directory startup Rimeto to create social network

Slack acquired business directory software maker Rimeto in a bid to promote more social connections on its platform.

By Jonathan Dame • July 10, 2020

Investors, lawmakers say HR data should be public

Large investors argue that HR data on diversity and even engagement is critical to understanding the risks that public firms face. They want the data standardized and published.

By Patrick Thibodeau • July 10, 2020

Microsoft Teams to get 7x7 video layout by late August

Following months of user uproar, Microsoft Teams will get a 7x7 video layout by the end of August.

By Jonathan Dame • July 9, 2020

CCPA regulation enforcement begins; Salesforce an early target

Users of marketing, sales and e-commerce clouds -- and vendors, too -- are vulnerable to legal action under the CCPA, as enforcement begins and civil suit plaintiffs cite the data privacy law.

By Don Fluckinger • July 9, 2020

Discrete vs. process manufacturing: Choosing ERP

Process and discrete manufacturers use different processes to create products. Here's how the two differ and how these affect ERP and other technology selections.

By George Lawton • July 9, 2020

What new Android 11 features should IT know about?

Android 11's public beta has revealed several new features that IT admins should take note of, such as incremental app installs and more detailed information on app data access.

By Colm Warner • July 8, 2020

Citrix vulnerabilities affect ADC, Gateway, SD-WAN

Citrix vulnerabilities in several of its networking products expose its customers to hackers looking to infiltrate computing systems.

By Mike Gleason • July 8, 2020

Discover the leading CX management software vendors

Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience, as well as their notable features and buying options.

By Christine Campbell • July 8, 2020

What roles are essential on a content marketing team?

There are a number of people involved in business content marketing teams. Some of those roles include content managers, content strategists and content creators.

By Sarah Amsler , Scott Robinson • July 8, 2020

How can HR protect employee data privacy during COVID-19?

Collecting health-related employee data in your HR system -- even during the COVID-19 pandemic -- isn't a simple issue, due to the many regulations that protect employees.

By Luke Marson • July 7, 2020

How does ControlUp monitoring fix Citrix performance issues?

There are few more important aspects of managing virtual desktops than monitoring them for performance issues. This video tutorial explains how to use ControlUp for UX monitoring.

By Chris Twiest • July 7, 2020

Microsoft launches Windows File Recovery tool

Despite the prevalence of cloud storage and data backups, important files are still lost. Microsoft's Windows File Recovery tool aims to address the problem.

By Mike Gleason • July 7, 2020

How to address a Microsoft Teams telephony integration

In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution and Vonage's role in the telehealth vertical.

By Katherine Finnell • July 7, 2020

Voice biometrics for CX detects customer age, fraud

As of now, Nuance voice age-detection features are for security teams that want to prevent fraud and to route service calls. Analyst sees potential for marketing personalization.

By Don Fluckinger • July 3, 2020

Microsoft-Cisco video interoperability delayed until later in 2020

Microsoft and Cisco said a long-awaited integration between their video conferencing room systems, originally slated to launch in early 2020, is still on track for release this year.

By Jonathan Dame • July 2, 2020

3 benefits of digital manufacturing

To save time and money while also streamlining production, companies are increasingly turning to digital manufacturing. Here's a look at three benefits.

By Lindsay Moore • July 2, 2020

Manufacturers turn to servitization for competitive advantage

Servitization leads to more resilient and profitable businesses, but only a few manufacturers are fully enabled to adopt the new model, according to IDC.

By Jim O'Donnell • July 2, 2020

Feds nix college degree requirement for merit-based hiring

President Trump has ordered federal agencies, which employ 2.2 million, to move to merit-based hiring by the end of the year. This may require an HR technology upgrade.

By Patrick Thibodeau • July 1, 2020