Enterprise Software: Page

Enterprise Connect 2026 brings AI from hype to reality

Enterprise Connect 2026 addresses AI adoption practicalities for UC and CX, including governance policies, AI silos, deepfake threats and industry-specific offerings.

By Katherine Finnell • March 4, 2026

How to create an enterprise mobile device management policy

An MDM policy helps organizations secure corporate, BYOD and hybrid workforce devices by defining acceptable use, data protection, privacy and enforcement standards.

By Michael Goad • March 4, 2026

Omnichannel orchestration engages customers, drives revenue

Omnichannel orchestration enables businesses to personalize customer interactions, reduce friction and coordinate teams for lasting business outcomes and customer loyalty.

By Griffin LaFleur • March 4, 2026

The hidden financial layer shaping enterprise software

ERP, HR and CX platforms are evolving into systems of financial discipline, reshaping how enterprises approach enterprise software cost control across the software stack.

By James Alan Miller • March 4, 2026

What is SaaS ERP?

SaaS ERP is a type of cloud-based enterprise resource planning (ERP) software that runs on the vendor's or cloud provider's servers, is sold through subscription and delivered as a service over the internet.

By David Essex • March 4, 2026

How to remove digital signatures from a PDF

Digital signatures verify document integrity and execute agreements. Learn how to remove digital signatures from a PDF for revisions or redaction.

By Jordan Jones • March 4, 2026

How end-user computing is becoming a cost-control system

End-user computing has shifted from desktop support to a financial control plane, exposing SaaS sprawl, labor inefficiency and cost drift at the endpoint.

By Pam Baker • March 4, 2026

Identity-first CX blends customer convenience and security

Identity-first customer experience is an interesting and ambitious concept that melds customer ease of use and security controls. Sounds great, but can it be done?

By Jon Arnold • March 3, 2026

SAP renames Emarsys SAP Engagement Cloud

The legacy of SAP's Qualtrics acquisition is complete.

By Don Fluckinger • March 3, 2026

What is HR service delivery?

HR service delivery is a term used to explain how an organization's human resources (HR) department offers services to and interacts with employees.

By Ben Lutkevich, Valerie Silverthorne, Rahul Awati • March 3, 2026

How collaboration platforms are becoming cost-control systems

Collaboration platforms have evolved into cost-control systems, shaping labor efficiency, governance and licensing economics in ways that directly affect enterprise margins.

By Pam Baker • March 3, 2026

The promise and concern around end-user AI second brains

Human-delegated AI agents and "second brains" could transform knowledge work, but only if IT can balance governance, data security and rising shadow AI risks.

By Gabe Knuth • March 3, 2026

Adoption training key to UC deployment success

Deployed properly, unified communications can reshape how an organization conducts business. But success won't happen unless users understand and buy into the platform's benefits.

By Damon Garn • Feb. 27, 2026

How to improve the contact center experience for customers

Customers expect contact center interactions to be fast, seamless and personal, but improving the experience requires balancing automation, self-service and human support.

By Kathleen Richards • Feb. 27, 2026

10 strategies to improve contact center agent performance

Contact center agent performance improves when organizations combine training, feedback, routing and self-service with the right data, tools and support.

By Sarah Amsler • Feb. 27, 2026

Potential Salesforce pricing reset latest sign of ‘SaaSpocalypse’

What on earth is an Agentic Work Unit?

By Don Fluckinger • Feb. 27, 2026

Why CX platforms are becoming cost-cutting tools

Customer experience platforms are evolving into systems of cost control, exposing hidden operational inefficiencies and reshaping how customer operations are managed.

By Pam Baker • Feb. 27, 2026

Beyond containment: Structuring IT for enterprise AI at scale

Enterprise AI is moving beyond pilots and into infrastructure. That shift exposes structural weaknesses -- and demands governance, observability and integration built directly into the stack.

By James Alan Miller • Feb. 27, 2026

5 conditions for durable enterprise AI

Enterprise AI becomes durable when experimentation matures into governance, integration discipline and production-grade infrastructure.

By James Alan Miller • Feb. 26, 2026

How HR platforms reshape enterprise cost structures

As data fragmentation continues to obscure labor costs, HR platforms can no longer serve just as systems of record. Now they are evolving into layers of labor-cost intelligence.

By Pam Baker • Feb. 26, 2026

How Windows 11 Safe Mode works and when to use it

Windows 11 Safe Mode gives IT leaders a reliable way to diagnose failures, restore access to broken systems and strengthen enterprise resilience against disruptions.

By Robert Sheldon , Brien Posey • Feb. 25, 2026

Salesforce acquisition of Momentum to boost sales functions

Salesforce to add AI-powered revenue orchestration to sales features.

By Don Fluckinger • Feb. 25, 2026

How ERP and supply chain platforms protect profits

Working capital, forecast accuracy and supplier exposure are governed as much by ERP and supply chain design as finance policy, making supply chain platforms key to margin control.

By Pam Baker • Feb. 25, 2026

Top 10 essential skills for ERP professionals in 2026

Both hard and soft skills are essential for ERP professionals, including project management and being up to date with technology.

By Alexander Gillis • Feb. 25, 2026

What does robotic process automation mean for HR operations?

HR can use RPA to automate manual processes, standardize common tasks, quickly complete existing tasks and free workers from the mundane to spend more time on complex projects.

By George Lawton , Eric St-Jean • Feb. 25, 2026