Enterprise Software: Page

How to differentiate between CX and DX platforms

CX and DX platforms have similarities in how they manage content to produce interactive experiences, but they aren't the same. The difference is their underlying business purpose.

By Geoffrey Bock • Jan. 3, 2020

2020 Thoughts: I want browser extension security taken seriously & I will cover more desktop virt

New decade but same BrianMadden.com site.

By Kyle Johnson • Jan. 3, 2020

How VDI can extend Windows 7 end of life

As Microsoft stops supporting Windows 7, IT admins must plan to adapt. Run through the options, including transitioning to VDI with Windows 7 on Windows Virtual Desktop.

By Jo Harder • Jan. 2, 2020

Box vs. Dropbox outages in 2019

In this infographic, we present a timeline of significant service disruptions in 2019 for Box vs. Dropbox.

By Jonathan Dame • Jan. 2, 2020

From the notebook: EBF Onboarder for MDM migration

MDM migrations can be tricky, so EBF Migrator helps keep everything in sync.

By Jack Madden • Jan. 2, 2020

Top expert advice addresses unified communications strategy

The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019.

By Micah Levine • Dec. 31, 2019

E1 and T1 vs. ISDN: What are the differences?

T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links.

By John Blake, Kevin Tolly • Dec. 31, 2019

Biggest UC trends revealed in top news stories of 2019

Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year.

By Micah Levine • Dec. 31, 2019

Is hybrid cloud a long-term UC deployment option?

Where on-premises UC offers control, cloud-based UC offers agility. Learn why a hybrid UC deployment is a temporary move on the way to a full cloud option.

By Jon Arnold • Dec. 26, 2019

Top expert tips highlight 2019 unified communications trends

The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends.

By Katherine Finnell • Dec. 26, 2019

The benefits of Microsoft Power Automate for content automation

Microsoft Power Automate is a useful tool that businesses can use to incorporate automation into their organizations and minimize their use of manual content management processes.

By Jonathan Bordoli • Dec. 24, 2019

HR vendors to watch in 2020

Analysts make note of some of the HR vendors to watch in 2020. Their recommendations cover a spectrum of HR needs and services. Many of the vendors are small and still niche.

By Patrick Thibodeau • Dec. 23, 2019

4 cloud UC partnerships to watch in 2020

In 2020, partnerships between cloud UC vendors will help shape the market. Here are four key relationships to watch next year.

By Jonathan Dame • Dec. 23, 2019

Office 365 vs. G Suite: Google embraces UC to rival Microsoft

It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft.

By Jonathan Dame • Dec. 23, 2019

Customer data platform tools top priority list for big vendors

CDPs, which unify marketing, sales and customer service data in real time, became a huge priority for Salesforce, Microsoft, SAP, Adobe and Oracle in 2019. Read about what's next for 2020.

By Don Fluckinger • Dec. 23, 2019

How to reduce the bullwhip effect: Supply chain partners, data key

Understanding the causes of the bullwhip effect is critical to preventing it. Here's a look at why it happens and ways to close the gap between supply and demand.

By George Lawton • Dec. 20, 2019

Affect recognition technology in crosshairs of Illinois lawmaker

The Illinois lawmaker who authored the first AI hiring bill has another in the works. This time, he's focused on the use of AI to identify emotions, or affect recognition.

By Patrick Thibodeau • Dec. 20, 2019

Digital experience trends to watch in 2020

With the availability of AI, personalization engines and customer data platforms, businesses and consumers can expect improved digital experiences in 2020.

By Geoffrey Bock • Dec. 20, 2019

Business text messaging examples that engage customers

Business text messaging is making its way into enterprise CRM. Texting is among the most personal contacts people receive, and with proper use, can enhance customer relationships.

By Scott Robinson • Dec. 20, 2019

Manage Windows 10 default file type associations with SetUserFTA

Windows 10 default file type associations dictate which applications open for different file types. Find out how IT can manage these associations with the SetUserFTA tool.

By Dan Franciscus • Dec. 20, 2019

Businesses shift from ECM to content services platforms

Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office.

By Albert McKeon • Dec. 20, 2019

Windows 10 issues continue with Autopilot update

Microsoft recently rolled out a Windows 10 update to general users that was intended only for Autopilot-configured machines. After past issues, are users comfortable with Windows OS updates?

By Mike Gleason • Dec. 20, 2019

How should organizations approach API-based SIP services?

Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities.

By Carrie Goetz • Dec. 19, 2019

Strategize a smooth contact center migration

Companies are migrating from on-premises contact center software to the cloud. But before making the move, organizations must approve it from a strategic and practical perspective.

By Scott Sachs • Dec. 19, 2019

Citrix brings Workspace and micro apps to Google Cloud

Citrix Workspace is now generally available on Google Cloud, including access to micro apps that make it easier for IT to deliver a more streamlined user experience.

By Mike Gleason • Dec. 19, 2019