Enterprise Software: Page

New Mitel CEO Mary McDowell says sale is possible, but not soon

In a move that took analysts by surprise, Mary McDowell replaced longtime chief Richard McBee as Mitel CEO -- a possible sign the company's owner is looking to sell.

By Jonathan Dame • Oct. 11, 2019

Are you ready for a hybrid UC migration?

Hybrid UC is an option for organizations that aren't ready or able to move all of their UC to the cloud. Take this quiz to test your knowledge of a hybrid UC migration.

By Micah Levine • Oct. 11, 2019

4 unforeseen challenges of running VDI in the cloud

VDI in the cloud is different than an on-premises deployment, even if you take the lift-and-shift route. Here's what to expect during a transition to the cloud.

By Jo Harder • Oct. 11, 2019

How to manage Office 365 mobile apps for business

Microsoft Office 365 applications allow users to send emails and edit numerous types of documents, but the mobile apps present a number of adoption issues that IT should learn about.

By Reda Chouffani • Oct. 11, 2019

DaaS brings GPU-accelerated applications within reach

Cloud-hosted virtual desktops allow organizations that require GPU-accelerated apps to have more scalability, higher cost-effectiveness and be less focused on management.

By Erica Mixon • Oct. 11, 2019

Get smarter about HR data security

HR deals with mountains of sensitive employee data and must do a better job of protecting that information. Here's a look at how they can do just that.

By Nick Lewis • Oct. 11, 2019

A strong CX technology spending plan can bring big returns

The telephone won't cut it anymore. Customers expect digital services, and businesses need to think about spending more to update CX technology. It pays off in the long run.

By Albert McKeon • Oct. 11, 2019

VMware Horizon requirements for a VDI cloud deployment

Before you use Horizon in the cloud, you must configure AD, connect Horizon to your IaaS, set up a user access gateway and assign admin roles.

By Stuart Burns • Oct. 10, 2019

AI helps supply chain analytics make better predictions

IoT sensors carry more data than ever into SCM platforms, making analytics simultaneously more complicated and effective. Machine learning is the indispensable helper.

By Linda Rosencrance • Oct. 10, 2019

RPA basics: What it is, benefits, downsides, use cases

Robotic process automation may be able to help your business, but first you need to understand what it is and what it can and cannot do. IFS VP of AI and RPA shares his take.

By Diann Daniel • Oct. 10, 2019

Troubleshoot Bluetooth connection problems in Windows 10

Bluetooth connection problems in Windows 10 are fairly common. Fortunately, there are a variety of troubleshooting steps that IT can take to restore the connection.

By Stephen Bigelow • Oct. 10, 2019

Gen Z marketing strategies can benefit from new technology

Gen Z expects companies to be on the cutting edge of CX tech. New technology can help companies keep up with these demands, without having to spend a fortune on strategy or software.

By Jason Frost • Oct. 10, 2019

Digital supply networks improve visibility and collaboration

Digital supply networks offer better visibility and collaboration than traditional supply chains. Find out what they are and whether they might help your company.

By Beth Stackpole • Oct. 10, 2019

Best practices when analyzing order management system features

It's important to lay the groundwork before purchasing and implementing an order management system. Supply chain users and experts examine key factors in making the right decision.

By Linda Rosencrance • Oct. 10, 2019

Walmart, FedEx make case for VR training

The payback from virtual training may be improved retention and shorter training times. An hour-long training period can be reduced to 10 minutes, in some cases, says Walmart.

By Patrick Thibodeau • Oct. 10, 2019

Calabrio rolls out contact center self-scheduling technology

The new technology aims to enable flexibility in scheduling for contact center agents and to reduce managers' workloads in monitoring and requests handling.

By Ha Ta • Oct. 10, 2019

Test your PBX and phone system for Kari’s Law compliance

Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.

By Kevin Tolly • Oct. 10, 2019

Salesforce Lightning Order Management boosts e-commerce

Salesforce extends Customer 360 capabilities with a bundle of APIs to help users manage and track e-commerce orders and provide more detail to the customer as orders are picked, packed and shipped.

By Don Fluckinger • Oct. 10, 2019

IFS acquires Astea in bid for FSM market consolidation

The acquisition not only opens IFS up to a broader customer base, but also consolidates the field service management market during a time of growth and increased competition.

By Jim O'Donnell • Oct. 9, 2019

Workplace by Facebook enhances video calling, hits 3M paid users

Facebook will soon integrate Workplace by FB with its Portal video calling devices.

By Jonathan Dame • Oct. 9, 2019

Do you know how to improve employee experience? Test yourself

Think you know what it takes to create a positive employee experience for your workers? Take this EX quiz to test your savvy and see where you need work.

By Rachel Meltzer • Oct. 8, 2019

5 of the latest trends in payroll management HR should know

Your workers want to be paid in the right amount and without delay. Learn why payroll management is changing, which trends are most important and how you should adapt.

By Katherine Jones • Oct. 8, 2019

New website helps identify use cases for Salesforce AI

Einstein's Guide to AI Use Cases is designed to help people identify use cases and Salesforce products for AI in different industries by determining which KPI is most important.

By Tanner Harding • Oct. 8, 2019

A quick look at the Exodus MDM migration tool

A bunch of former AirWatch folks built an MDM migration tool, which could be useful as companies contemplate EMM refreshes, update deployments, or go through organizational changes.

By Jack Madden • Oct. 8, 2019

Apple contact center chat adds rich media, improved UX

The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.

By Micah Levine • Oct. 7, 2019