Enterprise Software: Page

How experience-based differentiation can be a CX fast track

CX is a top priority within organizations, but successful adoption can take time. A framework called experience-based differentiation can help businesses speed up the process.

By Scott Robinson • Oct. 7, 2019

NIST offers mobility best practices guide based on COPE deployments

Mobility isn’t a new concept, but it can sometimes be difficult to know where to start if you don’t have a framework in place, which is where NIST guidelines come in.

By Kyle Johnson • Oct. 7, 2019

HP Inc. laying off up to 9,000 workers in latest reorg plan

With its printer and printing supplies business fortunes continuing to slide, HP Inc. is undergoing a major reorganization that includes up to 9,000 layoffs.

By Ed Scannell • Oct. 4, 2019

Avaya-RingCentral partnership to bring UCaaS to legacy customers

Avaya, RingCentral will partner to sell UCaaS to Avaya's legacy customers, a blockbuster deal that unites rival UC vendors.

By Jonathan Dame • Oct. 4, 2019

Poly integrates UC headsets with Amazon Alexa, Tile

Poly has integrated its UC headsets with Amazon Alexa after adding the AI voice assistant to its Trio conference room phones earlier this year.

By Jonathan Dame • Oct. 4, 2019

8 vendors who offer enterprise mobile devices and tablets in 2019

Discover eight leading providers who sell both tablets and smartphones for business workers. Their offerings are diverse, and some are more enterprise-oriented than others.

By Mary Shacklett • Oct. 4, 2019

Ford’s approach to employee activism: Listening

Ford is asking for feedback from employees in an effort to develop its corporate culture. Doing so has led to new ways of measuring how employees feel about the firm.

By Patrick Thibodeau • Oct. 4, 2019

Attrition reduction efforts advance, deliver results

It's not just recruiting that's getting all the attention in HR. Attrition reduction strategies are gaining ground, as are efforts to improve health and wellness.

By Patrick Thibodeau • Oct. 4, 2019

Infor positions CloudSuite ERP as alternative to S/4HANA

Infor's Rod Johnson, general manager and head of Americas, said the company is focused on two things: getting its customers to the cloud faster and helping its customers get more value out of their investments.

By Jim O'Donnell • Oct. 3, 2019

Box cloud content management adds PDF tools, boosts security

Box partners with Adobe in releasing a new set of PDF tools that can be used within Box's content management cloud to enable electronic signatures and document archives.

By Don Fluckinger • Oct. 3, 2019

What Windows 10 migration tools are available to IT?

A Windows 10 migration is a long, tedious journey, but there are tools to help. Discover three unified endpoint management tools that can streamline the process.

By Reda Chouffani • Oct. 3, 2019

Zendesk Sell apps marketplace extends Sunshine CRM platform

Zendesk's Sunshine CRM gets an apps marketplace built on its Sell sales force automation platform, adapted from the 2018 acquisition of FutureSimple's Base.

By Don Fluckinger • Oct. 3, 2019

AI CMS workflows create up close and personal experiences

Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.

By George Lawton • Oct. 3, 2019

BlueJeans Network to release add-on for meeting productivity

BlueJeans Network will release an add-on later this month to let users capture highlights during video meetings.

By Jonathan Dame • Oct. 3, 2019

Hiring algorithms prove beneficial, but also raise ethical questions

AI-capable tools in recruiting are being adopted by large users, such as Hilton and Delta Air Lines. The tools can cut recruiting time and costs, but they also raise questions about how to vet them.

By Patrick Thibodeau • Oct. 2, 2019

Shutterstock adds new features to content creation platform

The updates to Shutterstock Custom accommodate social media campaign demands and include the ability to generate assets to increase engagement and e-commerce purchases.

By Ha Ta • Oct. 2, 2019

LogMeIn slashes GoToMeeting prices amid UI overhaul

LogMeIn cut GoToMeeting prices roughly in half for premium tiers and overhauled the video conferencing app's user interface to focus on video, rather than content sharing.

By Jonathan Dame • Oct. 1, 2019

Field service providers drive CX, engagement, retention

Manuel Grenacher, general manager of SAP Service Cloud, offers tips for using CX best practices to improve the lives of both field service providers and the people they service.

By Jason Frost • Oct. 1, 2019

How can UC analytics detect a security breach?

UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems.

By Kevin Tolly • Oct. 1, 2019

Workflow vs. BPM: What’s the difference?

While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model.

By Geoffrey Bock • Oct. 1, 2019

Customer engagement fuels retail success

Down, but not out? It's a fitting description for the current state of traditional retail stores. But there are many ways retailers can still win against online competition.

By David Needle • Oct. 1, 2019

Windows Virtual Desktop is generally available

Microsoft released Windows Virtual Desktop to the general public, which is likely to have significant effects on the VDI market. Learn why, and what the service offers.

By Erica Mixon • Sept. 30, 2019

OpenText’s Mark Barrenechea talks Google, AI, future of CMS

OpenText CEO talks about the company's future, how AI changes everything, his acquisition philosophy and how to keep a tech company relevant as it moves into its third decade.

By Don Fluckinger • Sept. 30, 2019

AI drives unified endpoint management benefits beyond limits

With a big boost from artificial intelligence, UEM tools sharpen applications in security, identity management, app monitoring, dynamic profiles, onboarding and self-help.

By Jack Gold • Sept. 30, 2019

Test your grasp of process manufacturing concepts

Process manufacturing is used to create and supply items around the world. Test your knowledge about which kinds of products and how they are made.

By Lindsay Moore • Sept. 27, 2019