Enterprise Software: Page

Salesforce outage exposes Pardot marketing automation data

Salesforce's 15-hour outage may not scare away users. But it might get them to use more encryption, as the outage exposed customer marketing automation data in the GDPR era.

By Don Fluckinger • May 22, 2019

Apple’s 8-core MacBook Pro is Apple’s fastest laptop yet

Apple introduced its newly updated 13- and 15-inch MacBook Pros, including Apple's first 8-core laptop, that are up to twice as fast as previous models, according to the vendor.

By Sabrina Polin • May 22, 2019

Citrix performance analytics tool puts a spotlight on UX

Citrix details a new add-on to its Analytics service that seeks to improve end users' experiences by providing IT with quantifiable data on performance.

By Erica Mixon • May 22, 2019

Improved HR security may be why W-2 scams are down

HR's focus on better securing employee data may be working. In its annual data breach investigations report, Verizon found a dramatic decrease in the number of W-2 scam reports.

By Patrick Thibodeau • May 22, 2019

Box workflow automation software, Box Relay, overhauled

Content management software vendor Box makes over Box Relay, integrating the workflow automation system more fully into the Box platform and boosting workflow self-service.

By Shaun Sutner • May 22, 2019

How to structure a VoIP budget when moving to the cloud

When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model.

By Kevin Tolly • May 21, 2019

Pegasystems acquires In The Chat digital messaging platform

Pegasystems' recent acquisition of the digital messaging platform In The Chat brings Pega customers new communication channels and improves AI chatbot capabilities.

By Rowena Lindsay • May 21, 2019

How do you choose an e-commerce platform to integrate with a CMS?

Before choosing an e-commerce system, companies need to identify their business objectives and determine what capabilities they need to add to their CMS.

By Geoffrey Bock • May 21, 2019

Google Glass Enterprise Edition 2 resurrects AR for Google

At $999, the Google Glass Enterprise Edition 2 for businesses promises better performance, battery life, camera quality and style than its consumer-focused 2013 edition.

By Sabrina Polin • May 21, 2019

Manage information overload with AI, insight curation tools

With information increasingly spread across several sources, knowledge workers often struggle to find what they need quickly. Tools like Jane.ai and Pandexio can help.

By Katherine Jones • May 21, 2019

Cattlemen group uses Google AI to build a chatbot

Wondering 'where's the beef?' Ask Chuck, a chatbot created by the National Cattlemen's Beef Association -- one of hundreds of bots being deployed thanks to AI tools.

By Bridget Botelho • May 21, 2019

PTC headquarters follows open-plan digital workplace strategy

Moving from suburb to booming Boston Seaport District required a huge HR change management effort and interior design that ensures the right ratio of collaborative and private space.

By David Essex • May 21, 2019

Employee experience gets top billing at Citrix Synergy

Citrix details upgrades to Workspace and unveils a new DaaS product called Managed Desktops, as well as a new integration with Google Cloud at its annual user conference.

By Jesse Scardina • May 21, 2019

Fluid Framework opens the door to new Microsoft capabilities

Fluid Framework provides multiuser co-authoring capabilities -- offering never-seen-before flexibility. It also has the potential for adoption by outside vendors.

By Jonathan Bordoli • May 20, 2019

Sparkcentral virtual agent framework blends AI, live agents

Bring Your Own Bot, Sparkcentral's virtual agent framework for chatbots, blends live agent and virtual agent assistance to augment the customer experience.

By Sabrina Polin • May 20, 2019

6 live chat benefits to consider in a CX strategy

Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication.

By Rowena Lindsay • May 20, 2019

You can now see if Chrome extensions are safe with Duo’s free, new CRXcavator tool

Free-to-use tool provides some additional insight into Chrome extensions across an entire organization before users install.

By Kyle Johnson • May 20, 2019

How can biometric authentication improve mobile security?

A strong mobile authentication strategy should include a biometric factor, and IT should consider implementing such a factor into a multifactor authentication process.

By Robert Sheldon • May 17, 2019

What does digital transformation in finance really mean?

Digital technology can transform finance processes and create better data to drive revenue and customer satisfaction. So what's holding back digital transformation?

By Linda Rosencrance • May 17, 2019

PDP Gaming seeks immediate ban on Poly’s use of logo

PDP Gaming is seeking an immediate injunction against Poly's use of a disputed logo. The escalation comes despite the two companies initially pursuing a settlement.

By Jonathan Dame • May 17, 2019

Micro apps, AI to power new version of Citrix Workspace

Citrix adds intelligence and micro apps to its Workspace product, bringing in capabilities from the Sapho acquisition to bolster Workspace and make it easier for end users.

By Jesse Scardina • May 16, 2019

Leanplum, Amplitude unite for personalized mobile marketing

Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.

By Tanner Harding • May 16, 2019

How can zero-touch enrollment help Android admins?

Zero-touch enrollment can simplify the logistics of Android device provisioning for IT. This option has some restrictions, but some organizations can benefit from this method.

By Jack Gold • May 16, 2019

New Salesforce FoundationConnect designed for grantmakers

Salesforce.org has launched FoundationConnect, a CRM platform designed specifically to make managing the philanthropic lifecycle easier for nonprofits.

By Tanner Harding • May 16, 2019

AI in cameras adds innovation to enterprise video conferencing

Organizations that want to make the most of their meetings and develop new video use cases can turn to AI in cameras from cloud providers and video conferencing services.

By Tsahi Levent-Levi • May 16, 2019