Enterprise Software: Page

Zoom Phone adds support for third-party calling services

Zoom Phone is now compatible with third-party calling services, and the product will launch in beta in the United Kingdom and Australia later this month.

By Jonathan Dame • May 16, 2019

Field Nation One aims for better employee management

Field Nation One is a suite of programs aimed at simplifying the management of a blended workforce. There are platforms for recruitment, managing workflow and more.

By Tanner Harding • May 16, 2019

Effective customer surveys help contact centers drive CX

As companies try to figure out who will run customer experience initiatives, contact centers make a strong case for the customer support team, using the right technology.

By Don Fluckinger • May 15, 2019

Time to fill a position now at 71 days, Gartner says

Gartner's talent market intelligence service found that 49% of all the job postings are for just 39 roles. Three of those roles are HR-related.

By Patrick Thibodeau • May 15, 2019

Call queue, auto attendant enhanced in Microsoft Teams calling

The latest enhancements to Microsoft Teams calling improve auto attendants and call queues, but both features still lack some key capabilities.

By Jonathan Dame • May 15, 2019

Sage cloud ERP services add production management module

Sage has released the Production Management module for its cloud-connected ERP Sage 100cloud. The new module is designed to give users visibility into the production process.

By Tanner Harding • May 15, 2019

How to use two-factor authentication in Horizon View

Two-factor authentication is an important security layer for VDI deployments that helps to prevent breaches. Discover the ins and outs of implementing 2FA in VMware Horizon View.

By Stuart Burns • May 15, 2019

How do you evaluate embedded communications use cases?

Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications.

By Tsahi Levent-Levi • May 15, 2019

Lenovo to launch ThinkBook brand, next-gen ThinkPad X1

Lenovo announced the launch of its ThinkPad subbrand called ThinkBook. It will be focused on small and medium-sized businesses and will launch with two laptops.

By Tanner Harding • May 15, 2019

Why do mobile admins need Android Enterprise management?

Google is pushing Android Enterprise management and deprecating Device Admin features. Find out why IT should fall in line and migrate to Android Enterprise.

By Jason Bayton • May 15, 2019

Challenges slow the union between blockchain and ERP

Rather than technical challenges, building the business networks and hammering out governance and rules of engagement are the toughest hurdles to blockchain-enabled ERP.

By Beth Stackpole • May 15, 2019

What IT should know about the Microsoft Office app for Windows 10

Microsoft released a new Microsoft Office app during an update to Windows 10. Learn about the changes that this new app brings and how to take advantage of its features.

By Gary Olsen • May 15, 2019

Lenovo launches AR for the workplace with ThinkReality

Lenovo announced ThinkReality A6, its new head-mounted AR product. It was designed specifically with the workforce in mind to increase time and cost efficiency.

By Tanner Harding • May 14, 2019

Transition to Android Enterprise management before Android Q

With the upcoming deprecation of Device Admin APIs, IT should look at the possibility of migration to Android Enterprise, Google's endorsed API program, for device management.

By Jason Bayton • May 14, 2019

Dell Latitude PCs get redesign with IT, mobile workforce in mind

Dell's Latitude PCs get a new look and new features that could make it easier for IT admins to support a mobile workforce, according to analysts.

By Jesse Scardina • May 14, 2019

CX initiatives driving contact center technology trends

Making contact center agents more present across all channels is a new focus, as tech vendors rush to give customer service operations more tools to improve customer experiences.

By Don Fluckinger • May 14, 2019

What you need to know about Flow Designer vs. Flow Builder

Salesforce Flow Designer is on the way out, Flow Builder is in -- sort of. The new update includes features that may not make a big difference for developers.

By Scott Robinson • May 14, 2019

New MobileIron zero-trust security platform launches

MobileIron launched its zero-trust security platform, so customers could use their mobile phones as secure IDs. This would eliminate the need for passwords.

By Tanner Harding • May 13, 2019

New video conferencing tools driven by vendor partnerships

Businesses have more options when it comes to choosing the right video conferencing tools as the market shifts toward vendor-agnostic hardware and software.

By Micah Levine • May 13, 2019

Lenovo powers new ThinkPad series with AMD Ryzen Pro processors

Lenovo brings AMD CPUs to its ThinkPad portfolio. AMD Ryzen Pro processors will appear in the T495, T495s and X395 ThinkPads, available in May and June.

By Sabrina Polin • May 13, 2019

Consider these factors for the device-as-a-service model

IT professionals looking into device as a service should evaluate how the model can fit into their organization. Learn about the benefits of the device-as-a-service model.

By Kevin Beaver • May 13, 2019

University of Alaska to lay off 95% of HR staff, upgrade tech

The University of Alaska's approach to modernizing its HR department began with the elimination of nearly all of its HR positions. It's part of a move to shared services to make IT more efficient.

By Patrick Thibodeau • May 10, 2019

How AI chatbots for enterprise use can help mobile admins

Mobile chatbots that include AI technologies can help organizations simplify user and IT workflows. Learn exactly how these chatbots can fit within a mobility management strategy.

By Robert Sheldon • May 10, 2019

Prepare for California Consumer Privacy Act with these 5 questions

At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA.

By Rowena Lindsay • May 10, 2019

Pega Cloud is Pegasystems’ preferred platform

In a Q&A, Alan Trefler, Pegasystems CEO and chess master, ruminates about the cloud, the symbiotic relationship between chess and AI, AI inflation, and the pivot to CX.

By Shaun Sutner • May 10, 2019