Enterprise Software: Page

Salesforce strategy focuses on integration, customer data

Salesforce's strategy for 2019 and beyond includes better data integration and more plans for MuleSoft, Customer 360 and Salesforce Essentials.

By Jesse Scardina • March 12, 2019

SAP still leads tier 1 ERP market, Infor solidifies place in the top 4

SAP continues to lead the tier 1 ERP market, according to Panorama Consulting's Clash of the Titans 2019 report. But disruption is never far from sight, with Oracle and Microsoft trailing just behind and Infor continuing to make gains.

By Jim O'Donnell • March 12, 2019

Citrix and VMware are all in on ‘workflow’ apps. So, what is a workflow app?

Workflow apps that help improve productivity on mobile devices (though useful on desktop, too).

By Kyle Johnson • March 12, 2019

9 killer use cases for CMS blockchain

Uses for blockchain technology in content management and social media exist largely in the realm of the theoretical. But there's a lot of potential for authenticating content.

By Scott Robinson • March 11, 2019

What role do ideation tools play in collaboration spaces?

Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.

By David Maldow • March 11, 2019

8 best practices for adopting cloud video conferencing services

Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.

By David Maldow • March 11, 2019

Cisco Webex to support wireless screen sharing outside meetings

Cisco Webex will support wireless screen sharing outside of online meetings beginning next month, a feature sought after by customers.

By Jonathan Dame • March 8, 2019

Integrating business processes with SaaS financial applications

Organizations should consider integrating business processes, such as HR and supply chain, with SaaS financial applications to attain better business alignment and better results.

By Linda Rosencrance • March 8, 2019

AAA discovers benefits of Salesforce Service Cloud software

Using Salesforce Live Agent and Salesforce Service Cloud, AAA Carolinas increased member engagement by 330% and reduced service response time by 54%.

By Jesse Scardina • March 8, 2019

Content services and archiving records: It’s complicated

Content services complicate archiving. Microservices render records dynamically for many devices, while an archive should be a static rendering that outlives present data systems.

By Laurence Hart • March 7, 2019

New Avaya video devices target huddle rooms

Avaya released new video hardware for huddle rooms this week, while also announcing plans to rent certain Avaya video devices through a monthly subscription.

By Jonathan Dame • March 7, 2019

At Qualtrics X4 Summit, Obama stresses need for facts

Former President Barack Obama discusses his approach to problem analysis and forming a team at the Qualtrics X4 Summit.

By Patrick Thibodeau • March 7, 2019

Improve VDI load balancing for Hyper-V deployments

Managing virtual machine workloads is one of the crucial aspects of VDI management on Hyper-V hosts. The preferred method is Microsoft's dynamic load balancing.

By Brien Posey • March 7, 2019

VoIP platforms offer a wide range of benefits to the enterprise

Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers.

By Andrew Froelich • March 6, 2019

Video conferencing platform connects California university campuses

To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus.

By Micah Levine • March 6, 2019

As offshore outsourcing grows, HR tries to measure impact

Offshore outsourcing can be a traumatic event for employees -- both for those who lose their jobs and for those who survive. It's HR's job to figure out the real impact it's having on employees -- a task that may benefit from new technology.

By Patrick Thibodeau • March 6, 2019

Securing content as cloud environments proliferate

Content security requires strategies for enterprise content management systems -- and that goes double for a cloud-based CMS. Mixed on-premises and cloud environments add a tech twist.

By Geoffrey Bock • March 6, 2019

After delay, Microsoft to nix Skype Meetings App for Mac

Microsoft plans to eliminate the Skype Meetings App for Mac next month, despite complaints from users that the move will make it harder to join meetings as a guest.

By Jonathan Dame • March 6, 2019

SurveyMonkey acquisition of Usabilla adds website feedback

SurveyMonkey, by adding website and app feedback capabilities from Usabilla to its survey software platform, now has a more robust offering for enterprise customers.

By Jesse Scardina • March 6, 2019

ATB Financial banks on cloud communications platform

For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure.

By Katherine Finnell • March 5, 2019

5 ERP trends the C-suite should keep an eye on

ERP has been around for decades, but technology development is not stagnant. Here are some of the biggest ERP trends taking shape in 2019.

By Nicole Laskowski • March 5, 2019

HR chatbots move beyond the simple to more complex engagements

With the right combination of good data structure and disparate data source integration, chatbots may well become a go-to guy for employees while spelling relief for HR staff.

By Tony Kontzer • March 5, 2019

Our rebrand: Customer experience strategy, platforms, best practices

Customer experience strategy blurs lines between sales and marketing automation, customer service and e-commerce as they come together on next-generation customer experience platforms.

By Don Fluckinger • March 5, 2019

6 key steps to take to build an employee onboarding plan

Companies can benefit from using an application that automates onboarding by not only streamlining the process, but by also ensuring that employees are set up for success.

By Eric St-Jean • March 5, 2019

What are 4 essential social CRM strategies?

Social CRM continues to evolve, using additional social media channels and techniques such as social media mining, advertising and listening.

By Scott Robinson • March 5, 2019