Enterprise Software: Page

7 critical ERP digital transformation questions CIOs must answer

We've compiled a list of key questions you must ask before embarking on a digital transformation of ERP to ensure that it's aligned with your company's business goals.

By Eric Kimberling • March 21, 2019

11 hiring process best practices to improve recruitment

While there isn't one right way to approach the hiring process, certain best practices -- from using software to training everyone involved with recruitment -- can make it easier.

By Eric St-Jean • March 21, 2019

Adobe Experience Platform likely to get boost, Adoption Scoring debuts

Adobe Experience Platform (formerly Adobe Cloud Platform) focus of Summit, as analytics, AI and open-data initiatives with Microsoft and SAP converge.

By Don Fluckinger • March 21, 2019

Fuze and Samsung partner to bring mobile UCaaS to the frontline

Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.

By Katherine Finnell • March 20, 2019

Polycom Trio integrates with Alexa for Business

Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.

By Jonathan Dame • March 20, 2019

SAP’s vision for full SuccessFactors HCM-Qualtrics integration could take years

SuccessFactors HCM customers have access to workplace data that gives them a sense for what's happening, such as an employee exit. The recently acquired Qualtrics tech could help reveal why something is happening, but SAP's vision for a complete integration of the two products will take time.

By Patrick Thibodeau • March 20, 2019

How do DaaS providers deliver cloud desktops?

Most DaaS providers offer either session- or client-based desktops. Services differ in the OSes that providers support and the configuration options at IT administrators' disposal.

By Robert Sheldon • March 20, 2019

How Philanthropy Cloud streamlines workplace giving

Perpetual Energy used Salesforce.org's Philanthropy Cloud to create content, track charitable donations and better engage with employees during its annual United Way campaign.

By Rowena Lindsay • March 19, 2019

3 ways the data scientist role benefits CX teams

CX teams don't traditionally include the data scientist role, but adding one can help derive more value from customer data than a CX analyst or canned analytics software can.

By Scott Robinson • March 19, 2019

How can distributors create an omnichannel supply chain?

Manufacturers need to be aware of the impact of omnichannel on their operations so they can determine what additional functions they'll need in three specific areas.

By Dave Turbide • March 19, 2019

Zoom Phone cloud PBX expands features, partnerships

Zoom Phone works with desk phones from Polycom and Yealink and integrates with contact center products from Five9 and Twilio.

By Jonathan Dame • March 19, 2019

Cloud migration planning key to successful UCaaS deployment

Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.

By Katherine Finnell • March 19, 2019

Cisco enhances Webex Assistant with AI meeting, call controls

Cisco added new capabilities to the Webex Assistant that should make it easier to place calls and join meetings. The vendor plans to roll out additional AI features later this year.

By Jonathan Dame • March 19, 2019

6 reasons to keep your unified communications system on premises

While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment.

By Andrew Froehlich • March 18, 2019

Users at Qualtrics X4 Summit share a common philosophy on role of HR

Two Qualtrics customers talk about how they've successfully measured employee experience, and how doing so has effectively changed how the business operates.

By Patrick Thibodeau • March 18, 2019

Key Android Enterprise security controls for mobile admins

Mobile device admins should take advantage of Android Enterprise's security configurations to prevent threats such as data leakage and hackers bypassing authentication.

By Jason Bayton • March 18, 2019

What are some applications of AI in content management?

Content management systems in the healthcare and legal industries use AI to automate tasks, saving businesses the time and money spent on employees to do the same work.

By Scott Robinson • March 18, 2019

Citrix Cloud identity features are still up in the air

We appreciate Citrix’s move towards identity, but there’s still a lot of manual work to do in many cases, which erodes some Citrix Cloud benefits.

By Jo Harder • March 18, 2019

Microsoft Government Community Cloud adds Teams, Dynamics 365

U.S. government agencies are undergoing a digital transformation, and Microsoft hopes that upgrades to its Government Cloud lineup will make its platform part of that change.

By Jesse Scardina • March 15, 2019

Vendors showcase latest UC offerings at Enterprise Connect 2019

The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology.

By Micah Levine • March 15, 2019

Get a holistic digital transformation strategy or get left behind

At IDC Directions 2019, IDC's Meredith Whalen said digital transformation at the project level is a recipe for failure. Companies need a more holistic approach that puts culture first.

By Jim O'Donnell • March 14, 2019

Q&A: How to narrow down your CRM vendor choices

SaaS consultancy Lunar goes over the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system.

By Jesse Scardina • March 14, 2019

4 Office 365 collaboration tools that mirror SharePoint

In order to convince users to move away from SharePoint, Microsoft has built Office 365 collaboration tools that improve upon the legacy platform's core capabilities.

By Reda Chouffani • March 14, 2019

New widget for RingCentral integrations targets enterprises

RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.

By Jonathan Dame • March 13, 2019

Mature UC market drives innovation at Enterprise Connect 2019

The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers.

By Katherine Finnell • March 13, 2019