Enterprise Software: Page

HR chatbot limitations include immaturity, weak implementation

Chatbots have the potential to lighten the load on HR professionals and employees for routine internal communications. But experts advise that organizations wait for technically mature products and plan carefully to ensure successful deployment.

By Tony Kontzer • March 26, 2019

The pros and cons of customer service AI

AI is growing deep roots into cloud-based support services, but there remains a question of whether it can provide the empathy and understanding that brand loyalty requires.

By Scott Robinson • March 26, 2019

A short review of the Samsung Galaxy S10 Plus

Smartphones continue to mature, making us wonder whether it’s worth releasing yearly iterations.

By Kyle Johnson • March 26, 2019

Oracle CEO Mark Hurd sees no reason to fear ERP AI

AI will create more jobs than it will destroy, Oracle CEO Mark Hurd said. One area that may be improved by AI is customer service, which suffers from high turnover in call centers.

By Patrick Thibodeau • March 25, 2019

Deacom ERP helps process manufacturer pump up the volume

California Custom Fruits and Flavors chose to implement a process manufacturing-oriented ERP tool from Deacom over industry heavyweights like SAP, Oracle and Microsoft. Here's why.

By Jim O'Donnell • March 25, 2019

Unified endpoint management tools enrich the user experience

A well-conceived and well-executed UEM strategy that prioritizes UX can improve cross-platform capabilities, system access and ultimately worker productivity.

By Kevin Beaver • March 25, 2019

Ivanti Cloud offers device info, real-time data analytics

Ivanti Cloud hopes to break down IT siloes by combining IT operations and security teams. The platform includes key features like device prescription and real-time updates.

By Yuuki Nishida • March 25, 2019

Use Android Enterprise to lock down mobile devices

IT can integrate Android controls with EMM tools via APIs from Google's Android Enterprise program. These EMM capabilities can help IT manage updates and secure devices.

By Jason Bayton • March 25, 2019

How EDR tools can improve endpoint security

IT should be constantly re-evaluating security tool choices. Endpoint detection and response tools, for example, can be a good option to improve endpoint security.

By Kevin Beaver • March 25, 2019

DaaS providers faced with new delivery option

Microsoft's Windows Virtual Desktop ups the ante on DaaS with multisession Windows 10 desktops. Increased competition could encourage other DaaS providers to innovate.

By Robert Sheldon • March 25, 2019

Microsoft makes FSLogix free to all. What does this mean for the rest of the industry?

Functionality that third-party vendors once competed on will be freely available, allowing (or pushing) them to compete elsewhere.

By Jack Madden • March 25, 2019

Where is 3D printing in manufacturing most useful?

Most manufacturers are still experimenting with 3D printing, but a growing number of companies have taken it a step further and are incorporating it into production processes.

By Dave Turbide • March 22, 2019

How can IT consolidate UEM and IAM tools?

As UEM tools begin to add IAM features and vice versa, IT should consider ways to bridge the gap. Determine how to combine the capabilities of each tool.

By Jack Gold • March 22, 2019

Achieve UC success with strong user adoption strategies

Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption.

By Katherine Finnell • March 22, 2019

AWS DCX Competency vets cloud customer experience partners

The AWS Digital Customer Experience Competency for content management, e-commerce, service and marketing automation certifies partners for infrastructure and security to create cloud CX.

By Don Fluckinger • March 22, 2019

AI improves the HR hiring process for recruiters, candidates

Companies can benefit from using AI in the hiring process to target applicants that an ATS might overlook or to direct candidates to other positions they may qualify for.

By Katherine Jones • March 22, 2019

New Lifesize conferencing systems bring 4K video to huddle rooms

Lifesize's latest Icon video conferencing systems are designed to meet the challenges presented by smaller, ad hoc meeting spaces, like the huddle room.

By Micah Levine • March 22, 2019

Benefits of multi-user Windows 10 in Windows Virtual Desktop

Windows Virtual Desktop could be a game-changer in the DaaS market with the introduction of multi-user Windows 10. Understand the pros and cons of this new service.

By Robert Sheldon • March 22, 2019

Contact center AI trends take center stage at Enterprise Connect 2019

Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?

By Micah Levine • March 21, 2019

Mobile deployments get flexible with Android, device as a service

Mobile device admins have plenty of choices for their mobile deployments, including OSes and device ownership plans. Get the lay of the land with this Q&A.

By John Powers • March 21, 2019

Enterprises are adopting UEM technology -- but slowly

The bigger the company, the more challenging it will be to migrate to a UEM system. But, according to Gartner's Chris Silva, the move is a necessary one.

By Jesse Scardina • March 21, 2019

Oracle makes its ERP financials smarter -- and talkative

At its user conference in Las Vegas, Oracle demonstrated how voice can now be used to conduct complex business actions, including financial ERP transactions.

By Patrick Thibodeau • March 21, 2019

Microsoft to support cloud meetings with on-prem Skype for Business

Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings.

By Jonathan Dame • March 21, 2019

Which order management system features can improve customer service?

Great order management provides insight that shipping, production, marketing and other functions need to gain a competitive edge and keep customers happy. Here's what to know.

By Dave Turbide • March 21, 2019

Windows Virtual Desktop enters public preview

The highly anticipated release of Windows Virtual Desktop will provide a cloud-based desktop and app virtualization service, integrated with Office 365 ProPlus and built on Azure.

By Jesse Scardina • March 21, 2019