Enterprise Software: Page

Ensure a good customer experience with CEM software

CEM software helps companies track, measure and manage the customer experience. Read on to learn just how it differs from CRM software and what a good CEM system should include.

By Christine Campbell • March 28, 2019

Maximize and manage customer experience with CEM tools

CEM software provides the technological support necessary to successfully manage the customer experience. Discover the extensive benefits the right platform can provide.

By Christine Campbell • March 28, 2019

Make marketing automation software choices to fit business needs

Examine what core features leading marketing automation software vendors -- including Adobe, HubSpot and Oracle -- and CRM vendors -- including Microsoft, Salesforce and SAP -- offer.

By Scott Robinson • March 28, 2019

Business collaboration strategies differ between IT and LOBs

IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments.

By Jon Arnold • March 28, 2019

A martech stack is vital for successful marketing operations

When building a marketing tech stack, project stakeholders should consider what tools the organization needs, the level of automation it's trying to achieve and the overall budget.

By Scott Robinson • March 28, 2019

How can AI improve production planning in manufacturing?

Now is a good time for manufacturers to start thinking about how they can incorporate artificial intelligence technologies into their production planning systems.

By Dave Turbide • March 28, 2019

4 steps companies can take to improve the hiring process

Organizations should review their current hiring process and update it to reflect changes in technology and the TA team, as well as goals for how the process should work.

By Eric St-Jean • March 28, 2019

VoIP systems deliver advanced telephony and UC features

Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support.

By Andrew Froehlich • March 28, 2019

Does unified endpoint management need user environment management?

After a few years of saying “no, the other UEM,” worlds could collide!

By Jack Madden • March 28, 2019

6 must-know customer experience technology trends

Our customer experience technology trends survey of 250 North American tech buyers and influencers reveals that the CRM to CX migration is well underway.

By Don Fluckinger • March 27, 2019

Cisco’s collaboration unit mum on Webex Teams adoption

Cisco's collaboration unit has declined to provide statistics on the use of Webex Teams, even as rivals Slack and Microsoft Teams have attempted to demonstrate momentum for their apps.

By Jonathan Dame • March 27, 2019

VMware vSAN and HCI offer secure shared storage for VMs

Coupling vSAN's all-flash storage features and vSphere availability support with HCI can lead to better resource utilization and workload performance.

By Robert Sheldon • March 27, 2019

DocuSign Agreement Cloud digitizes contract management

DocuSign's Agreement Cloud includes its classic e-signature tools, as well as new products and integrations to help customers digitize the agreement management process.

By Rowena Lindsay • March 27, 2019

How to navigate Windows 10 update problems

It's often a hassle for IT admins to manage and control Windows 10 updates. Follow these tips to make the Windows update process as smooth as possible.

By Erica Mixon • March 27, 2019

How does the cloud offer new contact center capabilities?

Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning.

By Jon Arnold • March 27, 2019

HR SaaS adoption is slower than expected

HR departments continue to rely on hosted or on-premises platforms for management systems. It may not be by choice. Many want to move to HR SaaS, but doing so isn't easy.

By Patrick Thibodeau • March 27, 2019

Trends to follow: Voice SEO and CX personalization

Voice and personalization are CX trends to follow as businesses place more emphasis on customer experience, according to analysts at Oracle's Modern Customer Experience conference.

By Rowena Lindsay • March 27, 2019

Citrix Virtual Apps and Desktops gets UX, security upgrades

Citrix continues to add new capabilities to its cloud products, but getting consumers to adopt as-a-service offerings remains a hurdle.

By Jesse Scardina • March 27, 2019

Adobe Experience Platform unites Magento, Marketo, customer data

Adobe makes a play for customer experience leadership by adding Magento- and Marketo-based clouds and building it on the Adobe Experience Platform foundation to unify the data.

By Don Fluckinger • March 27, 2019

4 ways to use chatbots to improve Gen Z customer experience

More and more chatbots are entering the marketing, customer service and sales spaces. Here are four tips for brands looking to make their chatbots stand out from the others.

By Rowena Lindsay • March 27, 2019

5 crucial ways to prepare for the CXO role

Technophiles who have experience in sales and marketing, as well as social media awareness, may be best prepared for success in the role of chief experience officer.

By Scott Robinson • March 27, 2019

How to improve customer experience with mystery shopping

Mystery shopping -- among other CX management tools -- enables businesses to collect the data necessary to identify customer pain points and improve CX.

By Sarah Amsler • March 26, 2019

Choosing between single- vs. multivendor strategy for CRM

There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here.

By Sarah Amsler • March 26, 2019

How to create Windows 10 toast notifications with PowerShell

IT can send pop-up notifications to a Windows 10 user's taskbar with a PowerShell module called BurntToast. Here's how to get started creating toast notifications.

By Dan Franciscus • March 26, 2019

End-user security training quiz for IT pros

When it comes to social engineering attacks, there is no better method to improve security than training users. Find out if you're ready with this quiz.

By John Powers • March 26, 2019