Enterprise Software: Page

SaaS enterprise financial applications inspire one platform

Single cloud integration platforms are among the options, from simple to complex, for hooking up multiple business processes like HR, CRM and supply chains with SaaS financials.

By Linda Rosencrance • April 4, 2019

Oracle promises NetSuite performance gains at SuiteWorld

NetSuite customers will get a lot of the same tech that Oracle customers on other platforms are getting. This includes Oracle Autonomous Database and its Oracle Cloud Infrastructure service.

By Patrick Thibodeau • April 4, 2019

How do you determine the right point for chatbot-human handoff?

Customer experience can be adversely affected when chatbots don't transfer the call to a live agent at the right time. Here are some guidelines and best practices for initiating that handoff.

By Fancy Mills • April 4, 2019

Tackle mobile device authentication with modern methods

Mobile user authentication should require more than a password. New technologies enable authentication methods that IT should consider for its mobile deployment.

By John Powers • April 4, 2019

How do you prepare for porting business phone numbers?

Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting.

By Kevin Tolly • April 3, 2019

5 must-read CX trends uncovered at Adobe Summit

As CRM, customer service, marketing and e-commerce morph into customer experience, Adobe speakers, partners and users pinpoint five trends in CX to watch develop in the next two years.

By Don Fluckinger • April 3, 2019

Amazon Alexa for Business adds skill blueprints

Amazon Alexa for Business now provides companies with templates for programming custom voice commands.

By Jonathan Dame • April 3, 2019

VDI image optimizers: Always useful, and now even more important

Thanks to Windows 10 and the cloud, you’re probably spending more time working on optimization than ever before.

By Ryan Ververs-Bijkerk • April 3, 2019

4 powerful AI for HR examples that show promise, minefields

HR is already using AI to streamline the hiring process and save money on talent retention efforts. Here's what CHROs, recruiters and hiring managers should know.

By Diann Daniel • April 2, 2019

Talent acquisition trends adapt to the cloud-enabled workforce

As the workforce evolves, companies are experimenting with new models to find and engage talent while leveraging the cloud and the app economy.

By George Lawton • April 1, 2019

E-commerce information systems, content management join forces

Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.

By George Lawton • April 1, 2019

Digital transformation projects will fail without the right culture

Companies that want to experience digital transformation success should focus more on culture and less on technology, according to a panel at the recent Digital Transformation Conference in Boston.

By Jim O'Donnell • April 1, 2019

ERP alternatives are small but powerful systems for SMB manufacturers

Small manufacturers that want full-functioning ERP systems don't have to go to the major vendors, as smaller ERP companies offer cost-effective systems and more personal service.

By Jim O'Donnell • April 1, 2019

Gaming company boosts call center employee engagement

Gaming company Electronic Arts boosts customer experience by using a design thinking strategy to improve the employee experience in call centers.

By George Lawton • April 1, 2019

PDP Gaming alleges Poly copied its logo

The gaming accessories company PDP Gaming has sued Poly in federal court, alleging the Plantronics-Polycom merger copied PDP's logo.

By Jonathan Dame • March 29, 2019

Adobe-Microsoft-SAP Open Data Initiative gains momentum

It wasn't a marketing scam announced last year: An alliance takes clearer shape, as Adobe, Microsoft and SAP cooperate on a common data model for ERP, CRM and marketing automation.

By Don Fluckinger • March 29, 2019

5 tips for iOS and Android kiosk device management

IT pros can deploy configurations for kiosk devices with mobile management tools, such as Microsoft Intune. Consider these tips to ensure kiosk devices function as intended.

By Peter Daalmans • March 29, 2019

Windows 10 security breach highlights third-party vulnerabilities

The recent Windows 10 PC security breach brought on by third-party software from a Chinese tech company raises concern about the security strength of third-party providers.

By Jesse Scardina • March 29, 2019

SIP protocol primer: Learn the SIP basics

With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it.

By Micah Levine • March 29, 2019

New Oracle Eloqua features, integrations collect actionable CX data

New integrations and updates for Eloqua, Oracle's B2B marketing tool, emphasize the importance of actionable data in delivering a positive customer experience.

By Rowena Lindsay • March 29, 2019

Sabre outage puts its 99.995% uptime goal in question

An airline reservation system outage created long lines for travelers and raised questions about whether Sabre's uptime goals are achievable. They may not be.

By Patrick Thibodeau • March 29, 2019

7 steps to improve the onboarding process for new hires

While recruiting and onboarding are two separate processes, combining them can create a better experience for new hires. Technology such as AI and machine learning can also help.

By Luke Marson • March 29, 2019

How can IT assign PCs to Windows 10 servicing channels?

Microsoft offers different tools to assign Windows 10 PCs to servicing channels. Learn how to assign desktops to servicing channels using a multi-tiered strategy.

By Ed Tittel • March 28, 2019

Benefits of direct autonomous authentication for mobile

Direct autonomous authentication, a new mobile technology, authenticates users with mobile carrier technology faster than typical two-factor authentication methods.

By Robert Sheldon • March 28, 2019

Marketing automation tools deliver personalization, customer focus

When buying a marketing automation product, it's important to consider key features, how the tool addresses the organization's size, deployment options, support and pricing.

By Scott Robinson • March 28, 2019