Enterprise Software: Page

Employee onboarding automation boosts retention, recruiting

Software that automates the onboarding process has benefits that go far beyond labor savings in HR. It can be vital to a positive employee experience that impacts the bottom line.

By Luke Marson • Feb. 25, 2019

Make VoIP the starting point for hybrid communications

Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration.

By Kevin Tolly • Feb. 25, 2019

Words to go: Industry 4.0 basics

We've compiled a list of the key terms used to describe the fourth industrial revolution, as well as some of the technologies that are driving the vision forward.

By Gabriella Frick • Feb. 25, 2019

Oracle ERP lawsuit underscores installation hardships for big systems

Oracle is being sued over a $4.5 million ERP project that did not go according to plan. That's a common problem with ERP installations, according to a new study.

By Patrick Thibodeau • Feb. 25, 2019

How are SIP trunking vendors differentiating their services?

SIP trunking vendors are using security features to differentiate themselves in a crowded market. Our expert explains what types of SIP trunking security you can expect.

By Kevin Tolly • Feb. 25, 2019

5 common customer support problems that affect CX

In customer support, common customer experience issues include lengthy hold times, scaling, failure to follow up, lack of human touch and a lack of personalization.

By Scott Robinson • Feb. 25, 2019

What we learned about mobile security from real-world mobile threat defense customer data

Malware installs remain low, sideloading is surprisingly high, everyone agrees phishing is a threat, but there’s little consensus on network threats.

By Jack Madden, Kyle Johnson • Feb. 25, 2019

How do content managers deploy cloud content services?

Using either integrated content tech stacks or separate applications with common APIs, cloud content services dip into data repositories and render content for disparate audiences.

By Jonathan Bordoli • Feb. 22, 2019

What’s next for ServiceMax’s service execution management suite?

ServiceMax is no longer in GE Digital. But its relationship with Predix will continue, and there are new opportunities to integrate with other IIoT platforms, according to CEO Scott Berg.

By Jim O'Donnell • Feb. 22, 2019

Upgrades to on-premises Avaya products will be released in bits

Feature upgrades for on-premises Avaya products will roll out in 'very small, manageable' chunks moving forward, the company said. Avaya is looking to more closely align its on-premises and cloud portfolios.

By Jonathan Dame • Feb. 22, 2019

Antibias diversity tools grow, spinning off a new market

Antibias software is a rapidly growing HR market, according to a new report that offers what may be the first comprehensive look.

By Patrick Thibodeau • Feb. 22, 2019

Pros, cons of cloud-based IAM from Google, IBM, Amazon

Amazon, Google and IBM all provide IAM tools with a cloud subscription. But before IT commits, it's important to evaluate the pros and cons of these free services.

By Robert Sheldon • Feb. 22, 2019

ABAP (Advanced Business Application Programming)

ABAP (Advanced Business Application Programming) is the primary programming language supported on the SAP NetWeaver ABAP application server platform and applications that run on it, such as SAP ERP (formerly R/3), S/4HANA and CRM.

By Ethan Jewett • Feb. 22, 2019

SAP Ariba

SAP Ariba is a software company that provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally.

By Todd Morrison, Dave Bernard • Feb. 22, 2019

Why enterprise adoption of cloud UC should accelerate in 2019

Enterprises like Pacific Dental and PTC are adopting cloud UC to get a consistent, reliable experience across various offices and geographies without overextending IT staff.

By Jonathan Dame • Feb. 21, 2019

AI in recruiting may be above HR’s head

Video job interviews are powerful tools. HireVue's AI algorithm can watch a candidate without losing focus and notice things a hiring manager may not see.

By Patrick Thibodeau • Feb. 21, 2019

4 mobile security best practices for enterprise IT

Organizations should look to update their mobile security best practices due to COVID-19. IT must incorporate BYOD access to corporate data and other new mobile capabilities.

By John Powers, Reda Chouffani • Feb. 20, 2019

How to deploy team collaboration platforms successfully

How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.

By Katherine Finnell • Feb. 20, 2019

How Salesforce Einstein machine learning makes AI practical

As it evolves, Salesforce's Einstein AI serves the needs of a growing number of organizations and takes the guesswork out of why certain decisions are made.

By George Lawton • Feb. 20, 2019

Customer success tools pave the way for business advancement

Quick Base launched an online university with the help of Skilljar to offer ongoing training, improving CX and increasing the likelihood of customer retention and loyalty.

By Lisa Kosan • Feb. 20, 2019

Top 4 challenges of hyper-converged infrastructure for VDI

HCI and VDI often go well together, providing simpler scalability and flexibility for virtual desktops. But what happens when a VDI deployment has requirements outside the norm?

By Alastair Cooke • Feb. 20, 2019

Cybersecurity education: How HR can plan for the inevitable

Cybersecurity is a major concern for any organization, but employees continue to be a top threat. HR can help mitigate insider risks by providing regular training and reminders.

By Katherine Jones • Feb. 19, 2019

CEO plots course for Televerde women’s prison call centers

Working at a Televerde women's prison call center outpays many inmate jobs and sets agents up for careers on the outside. CEO Morag Lucey discusses how the company keeps current.

By Don Fluckinger • Feb. 19, 2019

Know the security risks of CPaaS and communication APIs

Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.

By Micah Levine • Feb. 19, 2019

Connectivity issue downs Microsoft Teams app for hours

Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday.

By Jonathan Dame • Feb. 19, 2019