Enterprise Software: Page

5 tips for picking a call center customer experience platform

Change comes to customer contact centers as cloud systems and the customer experience movement force IT leaders to rethink software stacks. Here's advice for choosing your next platform.

By Don Fluckinger • Dec. 7, 2018

3 call center improvement strategies that boost efficiency

Call center agents must multitask like never before in this era of omnichannel service. How to increase efficiency with tech while relieving some of the load on the people.

By Scott Sachs • Dec. 6, 2018

Customer service AI tools can improve contact center

By adding AI to its Salesforce Service Cloud integration, Nokia is trying to bring a proactive approach to customer service, while adding AI to workflow.

By Jesse Scardina • Dec. 6, 2018

New Microsoft Teams calling features narrow gap with Skype

Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.

By Jonathan Dame • Dec. 6, 2018

Oracle HPC cloud aims at mainstream business data

ERP managers are finding more reasons to turn to high-performance computing to improve the performance of big data analysis and machine learning models.

By Patrick Thibodeau • Dec. 6, 2018

How to set up a Windows Autopilot deployment

IT can set profiles for its devices running Windows 10 and enroll them in Active Directory with the Windows Autopilot tool, but Autopilot does not cover many settings.

By Brien Posey • Dec. 6, 2018

New UC vendor trends shaping enterprise communications market

With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.

By Tsahi Levent-Levi • Dec. 6, 2018

Ready to build a custom Windows 10 image? Find out!

With a customized Windows 10 image, IT can automate much of the installation process for users and deliver the exact configurations they need. Are you prepared?

By Eddie Lockhart • Dec. 5, 2018

Avaya earnings show growth in contact center, decline in UC

Avaya earnings began to level off in fiscal 2018, as the vendor began to grow its contact center business again. However, Avaya's UC products continued to struggle.

By Jonathan Dame • Dec. 5, 2018

Why identity management matters to mobility engineers

The next phase of your career can be paved by identity and access management.

By Jon Towles • Dec. 5, 2018

Cisco brings Webex Teams messaging to Jabber client

Cisco is bringing Webex Teams messaging, file sharing, presence and search features to the Jabber client as part of a broader effort to streamline its UC apps.

By Jonathan Dame • Dec. 4, 2018

How does Salesforce lead scoring benefit Sales Cloud?

Einstein lead scoring offers a customizable workflow and strives to get better at prediction over time, and Salesforce is one of the top three vendors in the field.

By Scott Robinson • Dec. 3, 2018

Should team collaboration apps be stand-alone or integrated?

Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.

By Jon Arnold • Dec. 3, 2018

How can organizations implement mobile app personalization?

Organizations that want to boost user engagement on a mobile app should use personalization. They can follow these steps to implement personalization effectively.

By Robert Sheldon • Dec. 3, 2018

HR employee engagement platforms boost workplace productivity

New innovations in HR employee engagement tools available to the C-suite make multiple worker viewpoints and thinking styles possible, resulting in better business decisions.

By Scott Robinson • Dec. 3, 2018

Workplace engagement yields employee diversity and inclusion

Vimeo's Charmien Fugelsang uses various survey and analytics methods to measure employee engagement, foster a culture of belonging and root out unconscious bias.

By Patrick Thibodeau • Dec. 3, 2018

5 secrets for a successful employee experience framework

The complexities of formulating a good employee experience strategy can be intimidating. Here are five tips to ease the process of establishing a great employee workplace.

By Diann Daniel • Dec. 3, 2018

Measuring worker performance data requires skillful managers

Emerging HR analytics tools make it easier for managers to collect data on employee experiences and better quantify workforce performance, but the data can lie when misinterpreted.

By Ron Karjian • Dec. 3, 2018

Employee engagement in HR shapes performance and payroll tech

Employee engagement is taking new forms, from alternative payment options to community volunteer opportunities. Technology plays a key role in staying ahead of these changes.

By Scott Wallask • Dec. 3, 2018

To improve employee engagement, companies must measure results

Whether it's an electronic prompt for a boss to recognize a worker or frequent surveys to measure employee sentiment, software can help companies measure worker satisfaction.

By Scott Wallask • Dec. 3, 2018

Drop in Federal Employee Viewpoint Survey responses a lesson for HR

The U.S. government's annual engagement survey of 1.5 million employees reported an increase in the overall engagement measure, but a sharp decline in survey participation. Here's why HR pros should care.

By Patrick Thibodeau • Nov. 30, 2018

WeWork reportedly halts rollout of Amazon Alexa for Business

WeWork, one of the premier early adopters of Amazon Alexa for Business, has reportedly shelved plans to deploy the AI voice assistant after a two-month pilot.

By Jonathan Dame • Nov. 30, 2018

Tango Networks acquisition expands enterprise mobility services

In UC news, Tango Networks acquires Simetric Telecom to expand mobile telephony, Speechmatics and Clique partner for transcription service and Jabra intros wireless enterprise earbuds.

By Micah Levine • Nov. 30, 2018

Managers learn AI basics with Salesforce Einstein Discovery

With many successes and failures, companies create their own AI apps with the use of Einstein Discovery. Users discuss their experiences along the way.

By George Lawton • Nov. 29, 2018

Salesforce Circles of Success help SMBs get up to speed

Circles of Success participants connect with other Salesforce users to swap challenges, tips and tricks for rolling out the platform in their businesses.

By George Lawton • Nov. 29, 2018