Enterprise Software: Page

Avaya adds real-time speech analytics to contact centers

Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.

By Jonathan Dame • June 20, 2018

Adobe-Microsoft partnership adds key integrations

Adobe brings its Document Cloud to Microsoft Office 365 and Dynamics 365, making it easier for licensees of both to quickly convert files into PDFs and into Acrobat.

By Jesse Scardina • June 20, 2018

News roundup: TriNet software targets professional services

New specialized products include TriNet software for professional services, QuickBooks payroll for contractors and a comprehensive benefits platform from Benefitfocus.

By Valerie Silverthorne • June 20, 2018

Data migration software coming for SAP CRM

At Sapphire Now, SAP unveiled C/4HANA, a suite of applications that brings together ERP and CRM. To make it easier to switch, migration tools can be added to the suite.

By Jesse Scardina • June 19, 2018

How to select the right VDI hypervisor

IT has several decisions to make when selecting a hypervisor for VDI, including choosing between a free hypervisor or a more feature-rich, paid option.

By Robert Sheldon • June 19, 2018

AI can reduce workplace bias, says CEO of leading HR group

AI technology may help HR reduce workplace bias, according to Johnny Taylor, president and CEO of the Society for Human Resource Management, an HR organization that has 300,000 members.

By Patrick Thibodeau • June 19, 2018

Separating customer service chatbot hype from reality

Vendors claim consumers want self-service chatbots. Turns out they'd rather scrub toilets or go to the dentist than converse with customer service in general, bots included.

By Don Fluckinger • June 19, 2018

How to create an effective employee retention plan

The unemployment rate is low, and your workers are likely being courted by other companies. Here's how to create retention strategies that will make your workers want to stay put.

By Mark Feffer • June 15, 2018

Recruiting with social media: Tips, tools and challenges

Using social media in your company's recruiting efforts can help you find hidden talent pools and both active and passive candidates. Here's what you need to know.

By Pam Baker • June 15, 2018

Microsoft Teams e-discovery enabled for hybrid clouds

Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.

By Jonathan Dame • June 15, 2018

Design huddle rooms to mirror team collaboration workflows

Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.

By David Maldow • June 15, 2018

Do you need session border controllers with an SD-WAN deployment?

As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.

By Carrie Goetz • June 14, 2018

Citrix Cloud licensing is complicated, just like on-premises licensing

The everlasting Citrix licensing debate, with some notes from the field included.

By Bas van Kaam • June 14, 2018

Google Hangouts Meet adds interoperability with competitors

Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.

By Jonathan Dame • June 13, 2018

Cloud DAM platforms vs. on premises for digital asset management

Learn about digital asset management and how cloud DAM democratizes media management and delivery across the enterprise while reducing operations costs and increasing productivity.

By Geoffrey Bock • June 13, 2018

Test your knowledge of mobile app programming languages

Do you know the difference between native, web-based and hybrid mobile apps? Test your knowledge of mobile app development and languages with this quiz.

By Kristen Gloss • June 13, 2018

On-device machine learning offers security, reduced latency

Where should IT process machine learning data? Mobile devices can now process machine learning, but it's important to evaluate all the options -- including the cloud.

By Jack Gold • June 13, 2018

Salesforce Interaction Studio unveiled at Connections 2018

At Salesforce Connections, Salesforce builds off its Google partnership announced at Dreamforce by releasing new integrations between Marketing Cloud and Google Analytics 360.

By Jesse Scardina • June 13, 2018

Hey Siri: How does Apple MDM keep you from accessing corporate data?

Digital assistants and access in the workplace are a constant struggle. How difficult is it for the enterprise to keep Siri under control on BYOD or COPE devices?

By Kyle Johnson • June 13, 2018

Workday to acquire Adaptive Insights for $1.55 billion

Workday says its acquisition of Adaptive Insights, a financial planning and modeling system, will save it two years of development time.

By Patrick Thibodeau • June 12, 2018

Polycom, Crestron expand Zoom room video conferencing partnerships

At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.

By Katherine Finnell • June 12, 2018

Four mobile app testing tools for enterprise developers

App testing ensures that users have a good experience with a mobile app and searches out bugs. Tools make it easy to integrate this process as part of mobile app development.

By Erica Mixon • June 12, 2018

AI sentiment analysis system helps gauge employees’ feelings

Based on the Xander AI platform, Ultimate Software's Perception system guides Valvoline corporate franchisee in gauging employees' feelings about workplace issues.

By Shaun Sutner • June 12, 2018

Monitor VDI performance in these five key areas

To help maintain a good user experience, IT should turn to VDI monitoring products that look at the performance of deployment automation tools, write cache and more.

By Theresa Miller • June 12, 2018

Discover three key exploit protection features in Windows 10

To defend against memory-based attacks, Microsoft introduced three key features to Windows Defender Exploit Guard, including Address Space Layout Randomization.

By Robert Sheldon • June 12, 2018