Enterprise Software: Page

Discover three key exploit protection features in Windows 10

To defend against memory-based attacks, Microsoft introduced three key features to Windows Defender Exploit Guard, including Address Space Layout Randomization.

By Robert Sheldon • June 12, 2018

Keys to customer engagement on social media CRM

Responding to positive and negative customer inquiries on social media is important, industry experts say, and that can go far in retaining customers and promoting your brand.

By Jesse Scardina • June 11, 2018

How to create a VDI test deployment with VMware Workstation

It's a good idea for IT pros to test out their VDI deployment before they move users to virtual desktops. They can use VMware Workstation to do just that.

By Stuart Burns • June 11, 2018

Microsoft Teams mobile app matures, but interoperability lags

Microsoft has been quickly building out the capabilities of the Microsoft Teams mobile app, but businesses could find it clunky to use in conjunction with Skype for Business.

By Jonathan Dame • June 8, 2018

How can IT retrieve VDI server configuration information?

IT pros may need to retrieve server configuration information to diagnose problems with their VDI. They can do so in Windows-based deployments with the right PowerShell cmdlets.

By Brien Posey • June 8, 2018

How well do you know your Windows 10 update options?

Microsoft offers three Windows 10 servicing channels, a host of tools for managing updates and different update types. See if you can sort it all out with this Windows 10 update quiz.

By Eddie Lockhart • June 7, 2018

Explore the leading user profile management tools in-depth

Profile management tools help admins keep tabs on users using cloud, migration and app virtualization. Discover the leading vendors with this in-depth overview of their products.

By James Rankin • June 7, 2018

How should IT evaluate application virtualization products?

When picking an application virtualization tool, IT pros must understand the app types they are dealing with, determine their security needs and more.

By Robert Sheldon • June 7, 2018

SAP e-commerce extends to Azure, other new features added

Artificial Christmas tree manufacturer Balsam Brands uses Hybris to expand internationally, allowing for dynamic pricing and product catalogs, depending on the country.

By Jesse Scardina • June 7, 2018

Avaya Equinox gets online UC and team collaboration for SMBs

Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.

By Jonathan Dame • June 7, 2018

Oracle claims it can cut ERP system migration costs by 30%

A migration can cost millions, but Oracle believes its new automation and integration tools can significantly reduce the cost of ERP system migrations to the cloud.

By Patrick Thibodeau • June 7, 2018

How do the Windows 10 servicing channels work?

IT can use the servicing channels for Windows 10 to assign different deployment cadences to different devices and defer updates where necessary.

By Robert Sheldon • June 7, 2018

Tech can spot workplace diversity issues, but actions count

The #MeToo movement spurred HR to tackle harassment and boost diversity. Conference speakers said software that calls attention to problems and aids conversations only goes so far.

By Mark Feffer • June 6, 2018

Logitech video conferencing kit targets large meeting rooms

A new Logitech video conferencing kit offers advanced features at a relatively affordable price. Logitech also previewed automatic framing software that's planned for later in the year.

By Jonathan Dame • June 6, 2018

SAP C/4HANA hopes to tie together front and back office

At Sapphire Now in Orlando, SAP unveiled its customer experience suite with the aim to better compete in the CRM market and provide a modern, 360-degree view of the customer.

By Jesse Scardina • June 6, 2018

Let customer acquisition costs steer marketing, service plans

Customer acquisition and customer retention strategies start with people and marketing automation tools. How much you should invest in either area depends on a number of factors.

By Anna Fiorentino • June 5, 2018

How the Microsoft Teams app can boost collaboration

Microsoft Teams is an app users can work with to collaborate no matter where they're located. It comes as part of certain business-focused Office 365 subscriptions.

By Ed Tittel • June 5, 2018

Designing chatbots with personality-plus and gift of gab

Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers.

By Albert McKeon • June 5, 2018

Selecting a CRM cloud to host sales, service and marketing

Azure, AWS and Google are popular public clouds. But not all CRM systems are interchangeable with each of them. Experts break down the decision-making process.

By Don Fluckinger • June 5, 2018

Marketers face stiff challenges improving CRM capabilities

Amid the proliferation of AI and cloud-based apps, marketers acknowledge and take partial blame for problems encountered along the way to improving their CRM capabilities.

By Ron Karjian • June 5, 2018

AI strategy comes first, then AI tools second

If your organization plans to implement AI into its workflow, be sure to develop a sound strategy and provide the necessary training to get the most out of the software.

By Jesse Scardina • June 5, 2018

AI for the enterprise transmitted directly from Mars

For marketing intelligence to explore new frontiers and achieve its ultimate goal, chief marketing officers may find their CRM applications were once developed by NASA and tested in space.

By Ron Karjian • June 5, 2018

Box workflow gets upgrade with Progressly purchase

Box is hoping to upgrade its workflow capabilities by adding the startup Progressly to its team, while also still partnering with IBM on a separate workflow product, called Relay.

By Jesse Scardina • June 5, 2018

AI for customer service at the peril of personal relations

AI tools in CRM help companies deliver hyper-personalized customer experiences but prevent customers from actually having personal interactions with service agents.

By Bridget Botelho • June 5, 2018

Can low-code development benefit supply chain management?

The low-code/no-code movement is exploding as it puts app development into the hands of business users. One possibly overlooked area for this technology is the supply chain.

By Scott Koegler • June 5, 2018