Enterprise Software: Page

12 benefits of influencer marketing

As modern consumers use social media to discover products and get recommendations, influencer marketing can help brands stand out, gain their trust and boost engagement.

By Griffin LaFleur • April 8, 2025

Comparing virtual desktops vs. remote desktops

Virtual desktops and remote desktops do some of the same things, but they are quite different when it comes to hosting and management.

By John Powers • April 7, 2025

Where AI really fits into digital customer experience tech

An interview with Calvin Cheng, partner at consultancy West Monroe, who works on digital strategy and CX teams.

By Don Fluckinger • April 4, 2025

Generative AI security best practices to mitigate risks

When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.

By Irwin Lazar • April 4, 2025

RTO mandates: Why they’re happening and the possible outcomes

After years of remote work, some companies are making employees return to the office. Experts predict good and bad results with mentorship opportunities or employee turnover.

By Madeleine Streets • April 4, 2025

What is a customer service manager? Roles and responsibilities

Customer service managers are an integral part of contact centers. They are the team leaders, trainers and policymakers.

By Scott Sachs • April 4, 2025

What is employee experience?

Employee experience is a worker's perception of the organization they work for during their tenure.

By Nick Barney, Kinza Yasar, Diann Daniel • April 4, 2025

What is Microsoft Windows System Image Manager (SIM)?

Microsoft Windows System Image Manager (SIM) is a tool in the Windows Assessment and Deployment Kit that IT professionals can use to create and manage unattended setup answer files for Windows before installing the operating system.

By Eddie Lockhart, Rahul Awati • April 4, 2025

How to detect and remove malware from an Android device

Mobile malware can come in many forms, but users might not know how to identify it. Understand the signs to be wary of on Android devices, as well as what to do to remove malware.

By Michael Goad, Sean Kerner • April 3, 2025

The importance of being proactive in customer service

Proactive customer service can help businesses keep customers more engaged, yet tools to support the strategy might cost more than CX leaders are willing to spend.

By Robin Gareiss • April 3, 2025

7 strategies for improving HR technology adoption

Selecting HR technology without user input leads to poor adoption, so HR leaders should solicit their input. Learn other strategies for improving user adoption of new HR software.

By Hiten Sheth • April 2, 2025

What is wearable technology? Definition, uses and examples

Wearable technology is any kind of electronic device designed to be worn on the user's body.

By Kinza Yasar, Katie Terrell Hanna • April 2, 2025

MRP vs. MRP II: Learn the differences

MRP II software gives companies much greater control over their scheduling and production processes than MRP software. Learn more about MRP vs. MRP II.

By Paul Maplesden • April 1, 2025

How to address common customer service gaps

Has customer service gotten worse? Customers and businesses disagree on the answer to that question.

By Robin Gareiss • April 1, 2025

How ESET is using AI PCs to boost endpoint security

While AI PCs show legitimate promise, the rock-solid use cases haven't been as prominent. However, security vendor ESET is showing more concrete applications of this technology.

By Gabe Knuth • April 1, 2025

The top 10 influencer marketing tools in 2025

Influencer marketing tools help brands find influencers and manage relationships with them. Top tools include Sprout Social, Traackr and TikTok Creator Marketplace.

By Christine Campbell • April 1, 2025

Security could be the use case AI PCs need

AI PCs have struggled to find a perfect use case, but the need for stronger security systems on local desktops, along with agentic AI might end that struggle.

By Gabe Knuth • March 31, 2025

What is conversational commerce?

Conversational commerce integrates messaging and communication tools into the online buying process. Businesses engage with customers through real-time, personalized interactions.

By Griffin LaFleur • March 31, 2025

What comes next after AI agents? We had to ask

Agentic AI is so 2024. What's next?

By Don Fluckinger • March 28, 2025

Customer loyalty vs. brand loyalty: What’s the difference?

Low prices can generate customer loyalty, whereas reliability and reputation foster brand loyalty. To maximize customer retention, organizations should strive for both.

By Tim Murphy • March 28, 2025

How to remove a management profile from an iPhone

User Enrollment creates a management profile for BYOD iPhones, but IT must remove that data in cases such as device loss or theft. Learn how to do this with a selective wipe.

By Peter van der Woude • March 28, 2025

How to optimize Windows Update for Business policies

Not all Windows updates are the same, so IT needs to make the most of Windows Update for Business to deliver the ideal updates to the desired endpoints on time.

By Peter van der Woude • March 27, 2025

Tech buyers swamped with agentic AI choices

Enterprise tech buyers, if you're overwhelmed by the array of autonomous AI platforms, it's not just you.

By Don Fluckinger • March 27, 2025

What is intelligent document processing (IDP)?

Intelligent document processing (IDP) is a type of workflow automation technology designed to automate the process of extracting data from physical papers and image-based documents.

By Alexander Gillis • March 27, 2025

Past manufacturing disruptions a roadmap for Trump tariffs

Manufacturers that survived COVID-19 disruptions are in good shape for what's to come, but don't expect jobs back in the U.S. anytime soon.

By Jim O'Donnell • March 26, 2025