Enterprise Software: Page

Traditional media vs. new media: Differences, pros and cons

Traditional and new media have several differences but can still influence each other.

By Alexander Gillis • Dec. 5, 2024

Understand the limitations of running Hyper-V in Windows 11

There are many reasons to use Hyper-V on Windows 11 instead of hosting on Windows Server, but there are some key limitations to keep in mind before deploying this technology.

By Stephen Bigelow • Dec. 4, 2024

3 ways to achieve the full potential of HR technology

Challenges like resistance to change and working in silos can hinder HR technology use. Learn more about how HR leaders can overcome some of these issues.

By Mark Whittle • Dec. 4, 2024

Apple’s BYOD practices draw fire in lawsuit

Apple's BYOD policies spark a fiery lawsuit, accusing the tech giant of turning employee personal devices into 'prison yards' that blur work-life boundaries and breach privacy.

By Patrick Thibodeau • Dec. 3, 2024

7 video marketing challenges and how to overcome them

Video marketing can require special equipment and know-how. Yet, smartphones, AI and social media have made it more accessible to the average marketer.

By Tim Murphy • Dec. 3, 2024

AWS adds to Amazon Q in Connect, AI IVR, chat credit card

AWS drops a big re:Invent update for Amazon Connect, including basic marketing functionality from the contact center side of CX.

By Don Fluckinger • Dec. 2, 2024

How to choose between Windows 10 IoT and Linux

Choosing between Windows IoT and Linux for IoT device management might seem like an obvious choice, but six core factors could sway IT leaders to make an unexpected decision.

By Rob Bastiaansen • Nov. 26, 2024

How to get the right Hyper-V window size in Windows 11

When users work from a Hyper-V VM session in Windows 11, they need to ensure a properly sized window to avoid UX and functionality issues with the session and business apps.

By Chris Twiest • Nov. 26, 2024

Salesforce CIO: How agents change internal workflows

In this Q&A, Salesforce CIO and Executive Vice President Juan Perez discusses the company's internal Agentforce rollout, among other topics.

By Don Fluckinger • Nov. 25, 2024

What is SMS (Short Message Service)?

SMS (Short Message Service), commonly referred to as 'text messaging,' is a service for sending short messages of up to 160 characters (224 character limit if using a 5-bit mode) to mobile devices, including cellular phones, smartphones and tablets.

By Katie Terrell Hanna • Nov. 25, 2024

Researchers: AI could polarize jobs, reshape future of work

AI is driving an economic transformation that might be one of the biggest ever seen, a new National Academies study warns.

By Patrick Thibodeau • Nov. 25, 2024

Follow 10 Power Apps best practices to build business apps

Unlike other development platforms, Power Apps lets users build mobile apps through its web-based designer with zero lines of code and solve problems with custom apps.

By Reda Chouffani • Nov. 25, 2024

Understanding VoIP multi-codec transcoding

VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding.

By Venus Kohli • Nov. 25, 2024

Planning for supply chain uncertainty under Trump

Nothing is certain except death, taxes and supply chain disruptions. Companies should plan accordingly, especially as the administration changes hands.

By Jim O'Donnell • Nov. 22, 2024

7 software requirements to look for in a TMS

Essential TMS features are real-time tracking, route optimization, carrier management, load planning, fleet management, automated billing and invoicing, and analytics tools.

By Jacob Roundy • Nov. 22, 2024

Trump’s federal cuts could undo diversity gains

Trump's plan to slash federal jobs could threaten the government's efforts to build a diverse workforce.

By Patrick Thibodeau • Nov. 22, 2024

OpenText bolsters AI agents, analytics; previews roadmap

OpenText users get a passel of AI in the latest Cloud Editions release -- but also analytics and CCM tools.

By Don Fluckinger • Nov. 22, 2024

7 talent acquisition strategies for better hiring in 2025

Learn strategies for recruiting in a still-challenging market, including shifting to skills-based hiring, promoting company initiatives and establishing an employer brand.

By Christine Campbell • Nov. 21, 2024

What is SAP Quality Management (QM)?

SAP Quality Management (QM) is a component of SAP ERP Central Component (ECC) that helps businesses implement and run quality control (QC) processes.

By Jim O'Donnell, Rahul Awati • Nov. 21, 2024

What is a chief experience officer (CXO)?

A chief experience officer (CXO) is an executive in the C-suite who ensures positive interactions with an organization's customers.

By Nick Barney, Rachel Lebeaux, Erica Mixon • Nov. 21, 2024

What is SAP Plant Maintenance (PM)?

SAP Plant Maintenance (PM) is a component of SAP ERP Central Component (ECC) that helps businesses support and maintain equipment and systems.

By Jim O'Donnell, Rahul Awati • Nov. 21, 2024

Employee experience vs. employee engagement: The differences

Employee experience vs. employee engagement may seem like similar concepts, but knowing the difference is key to improving both. Learn what HR staff should know about each.

By Alison Roller • Nov. 20, 2024

What is contact center infrastructure?

A contact center infrastructure (CCI) is a framework composed of the physical and virtual resources that a contact or call center facility needs to operate effectively.

By Alexander Gillis • Nov. 20, 2024

What is speech recognition?

Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.

By Ben Lutkevich, Paul Kirvan, Karolina Kiwak • Nov. 20, 2024

How does malvertising work?

With each ad placed, a hidden risk often goes overlooked: Cybercriminals who exploit ads to spread malware.

By Robert Peledie • Nov. 20, 2024