Enterprise Software: Page

Should you move to SaaS ERP? Top factors to consider

Although SaaS ERP holds the promise of agility for many companies, understanding the nuances of migration is critical. Here are six areas to consider.

By George Lawton • July 16, 2026

UC observability shines light on user experience, financial ROI

Traditional UC monitoring tools are no longer good enough. UC observability tools give companies a new strategic weapon to measure components like user experience.

By Damon Garn • July 16, 2026

Cross-category governance is the next software challenge

As software work crosses ERP, HR, CX, collaboration and EUC systems, governance must follow the data, workflows and outcomes.

By James Alan Miller • July 15, 2026

4 ways to support contact center calling redundancy

Cloud-based phone systems offer contact centers more reliability, but that doesn't mean they're immune to system failures. Learn how to safeguard your contact centers.

By Reda Chouffani • July 15, 2026

World leaders confront AI layoffs; more in store for contact centers

Apprenticeship may solve the problem of training new contact center hires after AI vacuums up all the entry-level jobs humans now perform.

By Don Fluckinger • July 15, 2026

Customer service tiers and escalation paths explained

Customer service tiers range from self-service to expert help. CX pros need to understand these tiers so they can allocate investments and resources effectively.

By Griffin LaFleur • July 14, 2026

Oracle AI agent builder brings no-code, low-code and pro-code together

AI apps: Oracle's latest answer to mixing deterministic and probabilistic automations with governance.

By Don Fluckinger • July 14, 2026

4 shutdown risks that complicate legacy modernization

Turning off a legacy system requires more than a replacement. Teams need to resolve integrations, access, ownership and fallback habits first.

By James Alan Miller • July 13, 2026

5 benefits of predictive maintenance

Predictive maintenance eliminates the need for routine inspections and reduces unneeded maintenance, which can reduce costs. Learn about the benefits of predictive maintenance.

By James Kofalt • July 13, 2026

AI in hospitality: When it works and when it doesn’t

Carnival Corp. global Chief Human Resources Officer Bettina Deynes shares the company's AI use cases, challenges and situations that she believes will always require humans.

By Molly Driscoll • July 13, 2026

How one manufacturer blazed a smooth path to ERP cloud migration

In this podcast, David Paquet of Tilton Group explains how using APIs to integrate a custom MES with on-premises Epicor Kinetic ERP eased the move to the multi-tenant SaaS ERP.

By David Essex • July 13, 2026

How to build a successful Mac enterprise management strategy

As hybrid work reshapes IT, macOS has evolved from exception to strategic priority, requiring organizations to balance governance, security and cost control.

By Damon Garn • July 10, 2026

Enterprise software is harder to manage by category

Enterprise software categories still matter, but more work, data and risk now move between them. Strategy must account for the blur.

By James Alan Miller • July 10, 2026

How Microsoft moved an SAP ECC billing system to S/4HANA private cloud

Extensive code testing and SNP's selective data migration ensured safe 24-hour cutover of the SAP BRIM system Microsoft uses for Xbox billing and other usage-based commerce.

By David Essex • July 10, 2026

3 steps for an effective corporate video strategy

A video-first business goes beyond basic conferencing to embrace video for internal employee collaboration and external customer communications.

By David Maldow • July 9, 2026

6 cloud ERP implementation challenges and how to solve them

Addressing risks early and closely monitoring the cloud ERP implementation process can help avoid problems down the road. Learn about some of the most common challenges.

By Eric St-Jean • July 9, 2026

Top 7 UCaaS features to enhance productivity

Enterprises have historically used UCaaS to reduce operating costs. No longer. Today, due in part to AI, companies view UCaaS as the most efficient way to boost collaboration.

By Irwin Lazar • July 9, 2026

7 essentials for better HR software change management

HR software change management requires more than training before go-live. Learn how HR, IT and business leaders can improve adoption, communication and support.

By Eric St-Jean • July 9, 2026

4 hidden dependencies that keep legacy systems alive

Legacy system modernization should start with finding the reports, workflows, data and business habits that still make old software necessary.

By James Alan Miller • July 8, 2026

Prepare a complete ERP readiness assessment for your company

Before starting an implementation, you need to determine whether the organization has the culture, resources and structure to support an ERP system. Here are the essential steps.

By Eric St-Jean • July 8, 2026

AI call routing: What it is, how it works and what it means for CX

AI call routing connects customers with contact center agents quickly and with context. While that sounds great, businesses still have to deal with some challenges.

By Robert Peledie • July 8, 2026

The AI handshake: More MCP interoperability for Salesforce’s Slackbot

MCP is now table stakes, just like APIs had to be back in the early era of microservices.

By Don Fluckinger • July 8, 2026

Evaluating today’s 10 leading ERP software vendors

Read this overview to learn the strengths, market positioning and major product lines of 10 market leaders in ERP, with quick takes from analysts and advice on how to buy.

By Mary Pratt • July 7, 2026

What does zero trust mean for mobile devices in the enterprise?

Mobile threats are on the rise, and traditional defenses aren't enough. Zero trust is one approach that helps keep corporate resources secure as mobile devices interact with them.

By Andrew Froehlich • July 6, 2026

9 supplier relationship management benefits for resilience

Strong supplier relationship management helps companies reduce disruption risk, improve collaboration, manage costs and build more resilient supply chains with strategic suppliers.

By Alan Earls • July 6, 2026