Enterprise Software: Page

Industrial AI agents are not autonomous equipment

Industrial AI agents can help coordinate work across systems, but full autonomy still depends on data, verification, oversight and human judgment.

By James Alan Miller • July 6, 2026

Customer service AI pricing just turned into the biggest shell game

For buyers, picking customer service tech might feel closer to playing a shell game than the traditional enterprise IT RFP process.

By Don Fluckinger • July 2, 2026

Connected workers are industrial AI’s proving ground

Agentic AI is making the value of connected worker platforms more visible. Industrial AI needs current frontline context before it can support execution.

By James Alan Miller • July 2, 2026

10 best practices for managing strategic supplier partnerships

Managing strategic supplier partnerships is essential for good supply chain management. Learn which practices can help strengthen them.

By Alan Earls • July 2, 2026

AI self-service benefits and best practices

Customer service is now the top area for AI adoption across the enterprise. Follow these best practices to implement AI-driven self-service in your organization.

By Beth Schultz • June 30, 2026

Genesys acquires Pinkfish to speed up contact center AI deployments

Genesys jump-starts its agentic toolkit.

By Don Fluckinger • June 30, 2026

Understanding persistent vs. nonpersistent VDI

Persistent and nonpersistent VDI differ in storage, personalization, security, app delivery and management. Learn how IT should choose the right model.

By Alyssa Provazza • June 29, 2026

8 key aspects of a mobile device security audit program

A mobile device audit program helps IT assess endpoint inventory, access controls, encryption, MDM, UEM, BYOD risk, compliance and remediation across mobile endpoints.

By Michael Goad • June 29, 2026

How software contract structure can maximize long-term value

Lock in a low price today, and enterprise software leaders might be locked out of tomorrow. In a fast-moving tech market, contract flexibility beats the opening number.

By Pam Baker • June 29, 2026

Why mobile security audits are important in the enterprise

Mobile devices bring their own set of challenges and risks to enterprise security. To handle mobile-specific threats, IT should conduct regular mobile security audits.

By Michael Goad • June 29, 2026

Securing AI meeting assistants: What IT leaders need to know

More companies are deploying AI agents to make their meetings more efficient. But these tools can also expose companies to some significant security risks.

By Venus Kohli • June 29, 2026

Innovative reverse logistics app saves money while doing good

In this podcast, LiquiDonate CTO Aisya Aziz says her company's platform helps retailers and manufacturers donate returned goods to nonprofits, cut shipping costs and boost recycling.

By David Essex • June 29, 2026

How to conduct a mobile app security audit

Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components throughout the app lifecycle.

By Will Kelly • June 26, 2026

Understand methods for virtual application delivery

Virtual app delivery technologies help centralize management and provide consistent UX across distributed workforces. But how do organizations know which delivery methods to use?

By Damon Garn • June 26, 2026

6 ownership gaps that make software governance harder

Software governance breaks down when ownership is split across platforms, budgets, rules, data, access and vendor-led changes. These gaps need names.

By James Alan Miller • June 26, 2026

Partial automation is the real promise of AI agents

The near-term value of AI agents is partial automation. Buyers should ask what is automated now, what systems agents touch and who owns the workflow.

By James Alan Miller • June 26, 2026

How agentic AI can transform ERP for your business

Experts say agents could soon automate various ERP workflows, but the risk of error is significant, and the necessary data infrastructure and business context aren't yet in place.

By George Lawton • June 26, 2026

5 integration checks to make before software rollouts harden

Software rollouts can lock in before teams know how data, handoffs, automation and context will work. These checks help expose the gaps earlier.

By James Alan Miller • June 25, 2026

CVS Health tackles tactical agentic AI rollouts for healthcare

With Salesforce Agentforce Health, CVS Health plans to stitch together provider, insurance and pharmacy data to make processes more efficient for customers.

By Don Fluckinger • June 25, 2026

AI demos are not enterprise deployment plans

Agentic AI can work, but demos and pilots do not prove production readiness. Buyers need evidence that workflows, data and governance can scale.

By James Alan Miller • June 25, 2026

CIOs must rethink governance for AI collaboration tools

AI is transforming collaboration platforms into knowledge repositories, creating new governance challenges around data retention, access and compliance.

By Moshe Beauford • June 25, 2026

Who do you trust? HR’s conflicted role in the AI disruption

The SHRM conference highlighted HR's balancing act: calming AI job-loss fears and upskilling workers while carrying out CEO plans to cut labor costs and boost the bottom line.

By David Essex • June 25, 2026

Cartelligent uses AI to connect buyers with sales experts

A car broker service deployed RingCentral AI to analyze incoming caller intent and route buyers to the appropriate team member, which reduces missed sales opportunities.

By Moshe Beauford • June 25, 2026

Salesforce productizes its own customer service AI agent for users

Salesforce also becomes the latest CX tech vendor to try its hand at outcomes-based pricing.

By Don Fluckinger • June 25, 2026

How to decide which AI features are worth turning on

Enterprise leaders must strategically evaluate embedded AI features based on operational impact, risk and cost using clear governance frameworks and accountability measures.

By Pam Baker • June 24, 2026