Enterprise Software: Page

How generative AI for business enhances collaboration

Generative AI, in combination with agentic AI, presents some intriguing use cases that companies should consider as they assess their collaboration needs.

By Jon Arnold • June 11, 2026

Why ERP initiatives struggle to deliver business value

ERP initiatives often underperform not because the software fails, but because organizations struggle with accountability, governance, complexity and change management.

By Pam Baker • June 11, 2026

Understanding CX buying committees and decision dynamics

CX data is now more integrated with other departments. As a result, CX tech buying decisions include more stakeholders. Vendors need to understand this dynamic.

By Jon Arnold • June 11, 2026

The UC stack is becoming a data platform

Meetings, chats, recordings, transcripts and AI summaries are turning UC platforms into enterprise data environments that need governance and ownership.

By James Alan Miller • June 11, 2026

Citizen developers need a sandbox, not a blank check

Citizen AI can help business users solve local problems, but enterprises need bounded contextual autonomy to govern data, actions and ownership.

By James Alan Miller • June 10, 2026

A complete ERP requirements checklist (with template)

The requirements checklist might be the most important document in ERP planning and implementation. Here's what a good checklist should include, plus a template to start your own.

By Eric St-Jean • June 10, 2026

Citizen developers move AI closer to the work

Generative AI expands what citizen developers can build, making formal programs more important as business users create tools closer to real work.

By James Alan Miller • June 9, 2026

Vibe coding in CX: Benefits, risks and real-world uses

CX vibe coding should be a safe sandbox play that looks to quicken internal tasks. For now, the security risks are too great for production-level customer interactions.

By Robert Peledie • June 9, 2026

Why vertical UC platforms beat one-size-fits-all services

A one-size-fits-all UC platform isn't always the best choice. Explore the unique communications needs of different industries and how leading vendors are tailoring their services.

By Irwin Lazar • June 9, 2026

8 tips to improve cybersecurity for accounting

CISOs must establish clear policies about approved AI tools and acceptable data use. Learn additional ways CFOs and CISOs can improve their company's accounting cybersecurity.

By Kevin Beaver • June 9, 2026

AI feature spend is the new software cost-control problem

Embedded AI features turn software cost control into an operating problem involving usage, ownership, renewals, value tracking and budget accountability.

By James Alan Miller • June 8, 2026

Pegasystems refines Blueprint agent builder, expands marketing tools

Pegasystems emphasizes "de-risking" agentic buildouts for its customers in regulated industries.

By Don Fluckinger • June 8, 2026

Hybrid architecture as a permanent enterprise model

Hybrid architecture is no longer a waypoint on the path to full cloud adoption. It's the destination. Success depends on governance, accountability and application-driven design.

By Pam Baker • June 8, 2026

CX orchestration is the new hard part

Enterprises have plenty of CX tools, channels and AI features. The harder problem is coordinating the work, data, handoffs and ownership behind them.

By James Alan Miller • June 5, 2026

Is average handle time obsolete?

No, average handle time is not obsolete. This key metric, when analyzed with other metrics, can help determine contact center staffing levels and improve agent efficiency.

By Scott Sachs • June 5, 2026

AI decision trails are the new audit trail

As AI tools summarize, score, route, recommend and move work forward, enterprises need records that show what the AI shaped, what humans reviewed and who owned the final decision.

By James Alan Miller • June 4, 2026

4 strategies to control unified communications costs

Reduce UC license waste, strengthen compliance and improve ROI with strategic governance. Explore four key strategies for IT leaders to control platform costs.

By Damon Garn • June 4, 2026

How HR can protect employees’ personal information

Employees' personal information is some of the most valuable data at a company, and HR must work to help protect it. Learn how HR can help bolster data security efforts.

By Kevin Beaver • June 4, 2026

What to do when Windows 10 Print Management is missing

IT administrators might need to find the Print Management Console for a variety of reasons, but sometimes it's nowhere to be found. Learn the steps to take in a situation like this.

By Brien Posey • June 4, 2026

Sitecore acquires Scrunch for answer engine optimization

Sitecore becomes the latest customer experience/digital experience vendor to add more AEO to its platform.

By Don Fluckinger • June 4, 2026

Why midmarket buyers are rethinking their UCaaS strategies

Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and compliance capabilities.

By Moshe Beauford • June 4, 2026

Autonomous service still needs a human handoff

AI agents, robots and automation can handle more service work, but customer service still needs human judgment, clean handoffs and coordinated ownership.

By James Alan Miller • June 3, 2026

How to choose a B2B e-commerce platform

When choosing a B2B e-commerce platform, businesses should prioritize scalability and composability, evaluate native features and consider cost and integration challenges.

By Griffin LaFleur • June 3, 2026

ERP data becomes AI’s next control problem

AI agents and assistants need ERP data to work well, but exposing that data raises new questions about governance, context, security and ownership.

By James Alan Miller • June 2, 2026

Hyland releases AI agent platform and vertical integrations

Can Hyland be all things to all customers?

By Don Fluckinger • June 2, 2026