Enterprise Software: Page

distribution requirements planning (DRP)

Distribution requirements planning (DRP) is a systematic process to make the delivery of goods more efficient by determining which goods, in what quantities and at what location, are required to meet anticipated demand.

By Jim O'Donnell • Sept. 12, 2023

omnichannel

Omnichannel -- also spelled omni-channel -- is an approach to sales, marketing and customer support that seeks to provide customers with a seamless and unified brand experience, regardless of which channel they use.

By Karen Goulart, Rahul Awati, Jason Sparapani • Sept. 12, 2023

5 ways AI can help in field service management

AI can help service companies improve their field service management in a myriad of ways. Learn some of the benefits of organizations using AI for this purpose.

By Reda Chouffani • Sept. 12, 2023

7 benefits of ERP in accounting

ERP and accounting applications operate separately, but ERP systems can deliver valuable financial insights for companies. Learn about the benefits of ERP in accounting.

By George Lawton • Sept. 12, 2023

Salesforce unveils Einstein 1 to embed AI in every app

The CRM vendor unveils a suite of new capabilities for its revamped AI platform, including a genAI Copilot in every app, and a way to customize the Copilot's functions.

By Mary Reines • Sept. 12, 2023

reskilling

Reskilling is the process of teaching an employee new skills to improve proficiency in their current job or move into an advanced position.

By Andy Patrizio • Sept. 11, 2023

5 uses for IoT in field service management

IoT can benefit field service management in various ways. Learn about some of its applications in FSM, including inventory management and remote monitoring.

By Reda Chouffani • Sept. 8, 2023

7 ways to prevent tech buyer’s remorse

Tech buyer's remorse is on the rise due to factors such as lack of research, poor vendor communication and impulse buying. Explore seven tips to avoid tech buyer's remorse.

By Kinza Yasar • Sept. 8, 2023

SAP acquires enterprise architecture vendor LeanIX

LeanIX recently launched a generative AI assistant to help companies map application portfolios, technology that may have helped make this SAP partner attractive to buy.

By Jim O'Donnell • Sept. 7, 2023

Is payroll part of HR? Learn where payroll belongs

Is payroll part of HR or finance? Learn what to consider when making the decision, including factors like HR staff's knowledge of labor laws and their software experience.

By Lynda Spiegel • Sept. 7, 2023

How AI can benefit CX and customer service

If you mix AI into your customer service strategy, you're more likely to keep customers satisfied and employees efficient. Check out three uses for AI in customer service.

By Christina Kucek • Sept. 7, 2023

HubSpot unveils AI-based Campaign Assistant, LinkedIn tie-in

The CRM vendor unveiled a virtual assistant tool, Campaign Assistant, to help marketers build campaigns and an integration between HubSpot and LinkedIn Sales Navigator.

By Mary Reines • Sept. 6, 2023

What does a sales enablement manager do?

A sales enablement manager helps sales reps boost productivity and improves their workflows to generate more revenue. Some organizations may have a full sales enablement team.

By Reda Chouffani • Sept. 6, 2023

HubSpot unveils AI capabilities, releases Sales Hub tools

The CRM vendor unveiled virtual assistants to automate customer service and project future sales, and released tools to centralize sales reps' daily tasks and prioritize leads.

By Mary Reines • Sept. 6, 2023

Zoom releases its AI Companion and unveils new tools

The video conferencing vendor released a virtual assistant to let users summarize meetings and draft messages, and new meeting tools for help before, during and after the call.

By Mary Reines • Sept. 6, 2023

Sales vs. account management: What’s the difference?

Sales and account management teams work together to increase revenue. However, these roles have different goals, responsibilities, skills and relationship timeframes.

By Tim Murphy • Sept. 5, 2023

remote desktop connection broker

A remote desktop connection broker is software that allows a remote desktop client to connect to a remote desktop host or server.

By Gavin Wright • Sept. 5, 2023

How unified communications tools address accessibility

The increased use of cloud communications means the tools must be accessible for everyone. Organizations should vet how their UC providers support accessibility features.

By Katherine Finnell • Sept. 5, 2023

How to use Terraform to configure Azure Virtual Desktop

There are several ways to configure and test an Azure Virtual Desktop environment, but Terraform has some key strengths that can help IT improve their AVD management.

By Chris Twiest • Sept. 1, 2023

Hiring remains competitive, despite cooling labor market

The labor market is seeing fewer quit rates than during the COVID-19 pandemic peak. The Conference Board's survey reveals a decline in hiring expectations among CHROs.

By Patrick Thibodeau • Aug. 31, 2023

IFS snaps up industrial AI provider Falkonry

On the heels of buying Poka, IFS has acquired industrial AI software company Falkonry to help manufacturers detect and resolve anomalies in processes.

By Jim O'Donnell • Aug. 31, 2023

8x8 releases conversational AI tools for the contact center

The cloud-based UC vendor releases voice technology to enable CX workers to connect self-service and agent-assisted workflows and receive conversation context from voicebots.

By Mary Reines • Aug. 31, 2023

Google builds Cameyo app virtualization into ChromeOS

Google removes a significant barrier to ChromeOS adoption by partnering with Cameyo to deliver Windows applications -- SaaS, legacy, custom or otherwise -- natively to Chromebooks.

By Gabe Knuth • Aug. 30, 2023

Walmart: Generative AI tool will assist workers, not replace them

Walmart said its new generative AI tool aims to free employees from repetitive tasks. Officials said that while AI boosts efficiency, it has limitations.

By Patrick Thibodeau • Aug. 30, 2023

UAW’s push for 32-hour workweek might have roots in AI

The auto industry's shift to electric vehicles, automation and AI could redefine labor roles -- and it might be a driver behind the United Auto Workers' push for a 32-hour workweek.

By Patrick Thibodeau • Aug. 30, 2023