News
-
25 Sep 2026 / Data Management
Databricks buys Row Zero to aid spreadsheet governance for users, AI
The acquisition will enable users to run spreadsheets in the Databricks platform, giving data teams greater governance control over data use by humans and AI agents.
-
25 Sep 2026 / CIO Strategy
Salesforce CCaaS to be released globally, adds workforce management
Salesforce's contact center as a service offering replaces a patchwork customers cobbled together to make Service Cloud work, but it puts longtime partners in a peculiar place.
-
25 Sep 2026 / AI Technologies & Platforms
AI agents can act. It’s unclear if enterprises can stop them.
As AI agents gain more authority to act on their own, recent incidents are exposing gaps in how enterprises monitor, control and intervene when agents cross established boundaries.
-
25 Sep 2026 / CISO Strategy & Planning
Pulling the plug: Why the AI kill switch might be a dead end
As lawmakers push to make AI kill switches mandatory, security leaders warn that the "big red button" may be a dangerous illusion. Here’s why policy doesn't match the technical reality.
-
24 Sep 2026 / CIO Strategy
As AI gets faster, the enterprise bottleneck moves
AI can accelerate one part of a workflow only to move the bottleneck somewhere else. CIOs need to figure out where it landed -- and where it might move next.
-
24 Sep 2026 / Data Security & Privacy
South Korea's 10% data breach fines raise global compliance challenges
Tougher penalties aim to drive data breach prevention but add to regulatory fragmentation, pushing firms to build to the strictest global standard.
Technology Insights
-
24 Sep 2026 / Customer Experience
How to gather and evaluate customer sentiment
Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.
-
23 Sep 2026 / Customer Experience
A buyer's guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
-
22 Sep 2026 / Customer Experience
Top 8 customer support knowledge base software platforms
Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.
-
18 Sep 2026 / IT Operations
Seismic shift in Splunk pricing spotlights AI data management
The era of simply amassing heaps of raw telemetry is over, Splunk users say. Viable AI agents for automated IT ops will depend on putting all that data in context.