News
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24 Sep 2026 / CIO Strategy
AI agents know what to do -- but should they have authority to do it?
AI agents are gaining access to enterprise systems, but moving from reading data to making changes requires new rules about authority, permissions and human oversight.
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24 Sep 2026 / Data Center
TCEQ’s data center permit freeze may reach beyond ERCOT review
Texas has paused air and water permits for data center infrastructure while ERCOT reviews a subset of qualifying projects, creating uncertainty for data center developers.
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24 Sep 2026 / AI Technologies & Platforms
Gemini 3.8 text-to-speech refines voice AI capabilities
The features Google introduced build on existing technology and provide enterprises with a hub for all their AI model capabilities.
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24 Sep 2026 / AI Technologies & Platforms
China leads dexterous hand supply for humanoids
Chinese firms supplied nearly all dexterous hands for humanoid robots in early 2026, but Western players are starting to close in.
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24 Sep 2026 / CIO Strategy
CIOs must rethink third-party risk as AI creeps into tools
AI creep is making point-in-time vendor checks less reliable. IT leaders need continuous oversight of the added AI capabilities vendors are putting in place.
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24 Sep 2026 / Data Center
AI data centers can run hot to stay cool: report
Schneider Electric reports it found room to run AI data centers at a higher temperature and lower direct on-site water use, but there are trade-offs.
Technology Insights
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24 Sep 2026 / Customer Experience
How to gather and evaluate customer sentiment
Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.
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23 Sep 2026 / Customer Experience
A buyer's guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
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22 Sep 2026 / Customer Experience
Top 8 customer support knowledge base software platforms
Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.
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11 Sep 2026 / AI Ethics & Governance
Key guardrails to defend against rogue AI agents
AI agents go rogue for many reasons. Businesses must establish defense mechanisms and guardrails that counter the potential damage from an agent's rogue actions.