AI Technologies & Platforms
Top Stories
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Feature
03 Sep 2026
What businesses really need from an AI off switch
Turning off an AI feature doesn't necessarily stop AI processing. Businesses need meaningful controls over AI features, data access, third parties and software updates. Continue Reading
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News
03 Sep 2026
Genesys banks on AI customer service agents -- and their orchestration
The agentic SaaS playbook is emerging: Throw open your platform to agents of all stripes, and provide a harness or orchestration layer to manage it all. Continue Reading
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News
06 Dec 2018
Oracle-DataFox acquisition could expand users' AI options
Oracle AI capabilities are likely to see a boost, as the vendor now has access to machine learning algorithms that can automatically distill useful information from large bodies of text. Continue Reading
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Feature
28 Nov 2018
NLP vs. NLU and the growing ability of machines to understand
NLP and NLU technologies are becoming more prominent in the enterprise. The former simply parses words, but the latter aims at a deeper level of understanding. Continue Reading
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Feature
20 Nov 2018
AI in fashion design and retail takes center stage
AI and fashion are a natural pairing as clothing designers and retailers are using technology to monitor what's hot and improve the efficiency of manufacturing and supply chains. Continue Reading
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Feature
12 Nov 2018
AI for accessibility helps people with disabilities
AI for people with disabilities is making a meaningful difference in their ability to navigate the world and participate in all the activities of daily life. Continue Reading
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Feature
09 Nov 2018
Jumio identity verification technology benefits from AI
ID verification technology is boosted by products of AI and machine learning, including natural language processing, image processing and biometric tools. Continue Reading
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Opinion
01 Oct 2018
Current state of AI is poorly understood by the public
Current applications of AI revolve entirely around machine learning. But researcher Zachary Lipton says that's not the message you get from most media coverage of AI. Continue Reading
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Feature
01 Oct 2018
AI in policing is controversial but delivers results
The drive toward more predictive policing is only growing stronger as computer vision and other AI tools are put to use. But not everyone is happy with the trend. Continue Reading
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Feature
20 Sep 2018
Use of AI in video games boosts playing experience
The combination of AI and gaming is not necessarily a new phenomenon, but it is gaining traction and contributing to more true-to-life and engaging experiences. Continue Reading
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Feature
17 Sep 2018
Bot security through AI openness
To ensure consumers interact with secure bots and AI tools, vendors like IBM and BotChain propose more AI transparency and have designed ways to achieve that. Continue Reading
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Feature
14 Sep 2018
AI in sports helps teams and leagues engage with fans
The use of artificial intelligence in sports industry is a growing trend that is helping leagues and teams engage with fans and improve the quality of in-game officiating. Continue Reading
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Feature
11 Sep 2018
AI in real estate smooths paper-based processes
The use of AI applications in real estate aims to make the paper-based processes of buying and selling property more reliable and repeatable. Continue Reading
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Feature
20 Aug 2018
Automated journalism creeps into newsrooms leaning on AI
The use of AI in journalism is gaining steam and, at this early stage, newsrooms are still looking at how the tools can be used to help reporters tell deeper stories. Continue Reading
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Feature
09 Aug 2018
AI in hospitality industry helps smooth travel turbulence
A growing number of hotels using AI are reporting streamlined customer service and improved cross-sell opportunities, but the biggest benefits likely lay ahead. Continue Reading
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Feature
02 Aug 2018
AI in restaurants takes customer service to the next level
Restaurants face challenges that include low margins and high turnover, but the use of chatbots is helping some restaurant chains address these perennial difficulties. Continue Reading
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Feature
30 Jul 2018
Where the IBM Project Debater AI system may be headed
Unveiled during a live debate in June, IBM's Project Debater will be partially released in 2019 and could have real-life applications, particularly in education. Continue Reading
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Opinion
19 Jul 2018
Reskilling the analytics team: Math, science and creativity
Technical skills are a must for data scientists. But to make analytics teams successful, they also need to think creatively, work in harmony and be good communicators. Continue Reading
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Feature
17 Jul 2018
Customer support chatbots set to transform service functions
AI-enabled chatbots are helping enterprises improve their customer service functions by automating some tasks, enabling human workers to focus on what really matters. Continue Reading
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Feature
02 Jul 2018
AI for recruiting helps companies land top job candidates
More enterprises are using AI in hiring today, a practice that can help surface strong applicants. But there are several pitfalls businesses need to watch for. Continue Reading
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Feature
26 Jun 2018
AI in insurance forces big changes to traditional industry
Insurance companies using AI are forcing firms in this traditional industry to grapple with new technology and evaluate emerging risks that could impact their bottom lines. Continue Reading
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Feature
14 Jun 2018
Tech experts weigh in on the AI hype cycle
AI expectations couldn't be any higher. Read why leading industry experts believe the hype is deserved and what developers can do to deliver on the technology's weighty promise. Continue Reading
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Feature
05 Jun 2018
Limits of AI today push general-purpose tools to the horizon
The future of AI should be focused on more general-purpose tools, but developers have a long way to go before achieving the kind of AI movies taught us to expect. Continue Reading
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News
30 May 2018
New data science platforms aim to be workflow, collaboration hubs
Oracle's acquisition of DataScience.com is shining a spotlight on workbench-style platforms designed to centralize advanced analytics work by teams of data scientists. Continue Reading
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Feature
10 May 2018
AI in call centers amplifies customer voice
Speech analytics use cases involving customer contact centers show how AI technology can make sense out of messy human language, helping businesses along the way. Continue Reading
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Feature
13 Apr 2018
How one company thinks chatbots and AI can change insurance
Insurance agency management company In-Fi is hoping AI chatbots can streamline homeowner insurance applications and bring the process in line with customers' expectations. Continue Reading
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Feature
02 Apr 2018
AI virtual assistant tools prove better for customer service than chatbots
AI virtual assistant software is increasingly surpassing chatbots and natural language search, as enterprises see deeper value in enabling true conversation. Continue Reading
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Feature
28 Mar 2018
Humans and AI tools go hand in hand in analytics applications
Companies are keeping data analysts and other workers in the loop with AI applications to check the results generated by automated algorithms for accuracy, relevance and missing info. Continue Reading
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News
02 Mar 2018
AI experts advise developers on dev tools
New tools help developers build better, smarter AI apps, as machine learning toolkits have progressed exponentially over the last few years. Continue Reading
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Feature
15 Feb 2018
AI functionality limited today but could be a game-changer
Limited AI capabilities could soon give way to technology that is truly transformative for enterprises, surpassing the overhyped functionality that we see today. Continue Reading
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Feature
12 Feb 2018
Machine vision makes paper a thing of the past for insurers
The insurance industry is buried in paper-based processes. Former MetLife CIO Gary Hoberman aims to change that with a platform that runs on AI and machine vision. Continue Reading
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Feature
30 Jan 2018
Chatbot applications must get better at chatting to engage users
Today's AI chatbots are good at taking orders and delivering scripted responses, but experts say tomorrow's chatbots need to be more conversational in order to deliver bigger value. Continue Reading
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Tip
16 Jan 2018
Synthetic data could ease the burden of training data for AI models
Sometimes it's better to manufacture training data for machine learning models than it is to collect it. Continue Reading
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Tip
09 Jan 2018
Dun & Bradstreet's chief data scientist: Don't ignore these eight AI topics
Anthony Scriffignano's list of AI topics to watch in 2018 highlights the benefits and complications the widespread application of artificial intelligence technology will have on the enterprise in the coming year. Continue Reading