Enterprise Software

AI makes Rust rewrites easier, but there are caveats

AI can make it easier to update legacy apps to Rust for stronger security, but a language switch does not solve system design problems.

By Ben Lutkevich • Oct. 27, 2026

Welcome to TechTarget CIO

From emerging technologies to shifting business priorities, TechTarget CIO covers the challenges, decisions and consequences shaping enterprise IT.

By Michaela Goss , James Alan Miller • Oct. 27, 2026

13 notable ERP implementation failures and why they failed

ERP consultants share takeaways from spectacular failures like Revlon, National Grid, Nike and MillerCoors and give advice on avoiding pitfalls, including bad AI implementations.

By George Lawton • Oct. 23, 2026

How to fit customer experience security into your strategy

Most organizations overlook security in their CX strategies. However, with collaboration, personalization, CIAM controls and more, organizations can offer a secure and positive CX.

By Jessica Groopman • Oct. 22, 2026

Customer journey mapping tools: What they do and how to choose one

Customers are more diverse and demanding than ever. Enterprises need sophisticated mapping tools to help them determine how to best serve potential buyers.

By George Lawton • Oct. 21, 2026

CX personalization: Why it’s important and how to deliver it

The more personalized the message, the better chance a brand has to increase loyalty and build customer retention. But beware of pitfalls. Here's how to get started.

By George Lawton, Jonathan Bordoli • Oct. 21, 2026

How open ERP APIs and data speed up agentic AI integration, deployment

In this podcast, Max Fisher explains Infor's open approach to ERP data, how it compares to SAP's controversial API policy and why it improves agent-to-agent communication.

By David Essex • Oct. 19, 2026

Omnissa One 2026: What stood out for the agentic end-user era

Highlights from Omnissa's annual event included a hosted MCP server, an AI governance tool, a virtual desktop agent, the Cloud PC DaaS platform -- plus a new CEO appointment.

By Gabe Knuth • Oct. 1, 2026

What CFOs need to know about AI agent governance in accounting

Accounting AI agent governance begins with the compilation of a complete and accurate inventory of tools that are being used. Learn more about governance and what CFOs can do.

By James Kofalt • Sept. 25, 2026

ERP case study: How business-IT ‘dynamic duo’ sparked a transformation

A midmarket manufacturer's CIO and VP explain how their unusually close working relationship models a culture of trust and transparency and ensures IT decisions add business value.

By David Essex • Sept. 25, 2026

How to gather and evaluate customer sentiment

Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.

By Scott Sachs , Scott Robinson • Sept. 24, 2026

Questions to ask ERP vendors before using AI agents

C-suite leaders must ask what tasks an AI agent performs and how much value it provides as a result. Learn other questions to ask ERP vendors about AI agents.

By James Kofalt • Sept. 23, 2026

A buyer’s guide to personalization software products

Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.

By Griffin LaFleur • Sept. 23, 2026

5 ERP integration challenges that COOs need to be aware of

COOs face five key ERP integration challenges: data compatibility issues, high costs, organizational resistance, security risks, and process misalignment. Proactive planning helps turn obstacles into opportunities.

By James Kofalt • Sept. 23, 2026

5 ways COOs can reduce inventory costs

COOs should suggest that their company start using AI/ML-powered demand planning tools that analyze historical data. Learn other strategies for reducing inventory costs.

By James Kofalt • Sept. 22, 2026

Top 8 customer support knowledge base software platforms

Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.

By Jordan Jones • Sept. 22, 2026

How COOs can manage inventory risk across systems and operations

COOs can help prevent data problems by adopting a rigorous approach to systems integration, data quality and data governance. Learn other actions to take.

By James Kofalt • Sept. 21, 2026

A practical guide to AI governance in contact centers

Enterprise CX leaders managing contact center AI need a governance framework to oversee access to customer data and set limitations and controls on AI capabilities.

By Andrew Froehlich • Sept. 21, 2026

Learn the 6 types of inventory risk

Excess inventory takes up warehouse space and complicates picking efficiency. Learn about other types of inventory risk and how C-suite executives can help prevent them.

By James Kofalt • Sept. 17, 2026

Why multi-agent systems are an enterprise architecture challenge

Multi-agent systems require strong governance frameworks to ensure agents share consistent assumptions, policies and data, which are critical for achieving alignment and ROI.

By Rahul Awati • Sept. 17, 2026

4 AI use cases that could help optimize fleet management

AI can continuously optimize routes across a fleet based on factors such as traffic, weather and vehicle capacity. Learn about other AI use cases for fleet management.

By James Kofalt • Sept. 16, 2026

5 of the top transportation management systems

Learn more about some of the top transportation management systems on the market, including the products’ features as well as the pros and cons for each.

By James Kofalt • Sept. 15, 2026

The hidden cost of AI automation: Preserving organizational expertise

Organizations are embedding AI in enterprise systems and adopting human-in-the-loop strategies to automate routine tasks while preserving workforce expertise.

By Mary Shacklett • Sept. 14, 2026

4 fleet management challenges that CSCOs should be aware of

Global energy market volatility remains a concern for fleet managers. Learn about some other challenges that CSCOs and COOs should be aware of and take action against.

By James Kofalt • Sept. 11, 2026

How AI agents transform UCaaS workflows and ROI

AI agents can boost UCaaS workflows, but IT leaders must follow best practices to identify high-value workflows, determine ROI metrics and establish governance guardrails.

By Jon Arnold • Sept. 11, 2026