Essential Guides
TechTarget editors have curated a collection of “essential” articles on key IT topics. These articles have been packaged into guides which offer our readers comprehensive, problem solving content to help inform and guide their research.
Sponsored
-
Contact center of the future is now
AI, machine learning, NLP, advanced analytics, cloud-based tools and workforce management software are transforming the simple call center into multidimensional contact centers. Continue Reading
-
Guide to customer experience management best practices, technologies
Customer experience management is growing. Learn about technologies, strategies and best practices that businesses are applying to their CEM. Continue Reading
-
Explore the features of unified endpoint management
UEM can ease pain points for IT or it could create complications. To decide whether this is a good approach, IT pros should do their research. Continue Reading
-
Citrix Synergy 2018 conference coverage
Citrix Synergy is May 8-10 in Anaheim, Calif. Stay up to date on all the news and analysis that comes out of the conference. Continue Reading
Editorial
-
SAP Sapphire 2026 news, trends and analysis
Here are the newest developments from SAP Sapphire in Orlando, Fla., with the enterprise software vendor's 2026 announcements and our writers' takes on the news. Continue Reading
-
Everything Enterprise Connect 2026: News, trends and insights
Check out the latest news and analysis from Enterprise Connect, the largest enterprise communications, customer experience and collaboration event in North America. Continue Reading
-
Workforce strategy and planning in times of crisis
HR, IT and facilities managers are focused on reconfiguring workplaces and the technologies that ensure the safety, productivity and privacy of employees returning to the office. Continue Reading
-
SAP Sapphire 2020 news, trends and analysis
This year's Sapphire conference was "reimagined" as an online event for SAP to re-pitch the intelligent enterprise as key to resiliency in challenging times. See coverage here. Continue Reading
-
How best to put collaboration tools to work for your team
With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them. Continue Reading
-
Maximize huddle room design for enhanced collaboration
In this huddle room guide, learn the key trends driving adoption and how the right huddle room design can enhance the effectiveness of collaboration. Continue Reading
-
Salesforce Dreamforce 2019 news, events and highlights
Dreamforce 2019, Nov. 19 to 22 in San Francisco, promises a variety of announcements and events. Follow this guide for all the happenings during the conference. Continue Reading
-
HR mobile apps for employees strengthen HCM strategies
HR mobility management applications play a key role in recruiting, onboarding, talent management, engagements and, ultimately, workforce retention and productivity. Continue Reading
-
How unified communications is getting down to business
This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers. Continue Reading
-
Enterprise mobility management software offerings and use cases
IT professionals can use enterprise mobility management software to deploy mobile policies across a fleet of endpoints, so they should get to know the EMM tools in the market. Continue Reading
-
Customer data management tools shape personalization, boost CX
In this guide, learn about the many tools, including customer data platforms, that collect and analyze data from disparate sources and provide a single, 360-degree customer view. Continue Reading
-
Customer service technologies revolutionize CX engagements
This Essential Guide examines the strategic and multidimensional role customer service and its technologies now play in personalized customer experiences over multiple channels. Continue Reading
-
Desktop as a service virtually eases deployment, hosting woes
If an organization wants to provide virtual desktops for its users without deploying and managing on-premises VDI, it can recruit desktop as a service. Continue Reading
-
Digital finance technologies at epicenter of CFO transformations
Technologies like AI, analytics, bots, big data and blockchain could transform the finance function into a valued strategic partner for companywide digital transformation. Continue Reading
-
Multipronged digital customer experience strategy enriches CX
The digital experience is an everyday facet of life. Learn how businesses are using tools and technologies to engage consumers and devise and manage effective CX strategies. Continue Reading
-
Citrix Synergy 2019 conference news, highlights and awards
Citrix Synergy 2019 runs May 21 through 23 in Atlanta. Read about the conference's latest news and product announcements, including the winners of the Best of Citrix Synergy Awards. Continue Reading
-
Digital transformation technologies power CX makeovers
Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition. Continue Reading
-
Key considerations in global supply chain management
Globalization adds geopolitical and cybersecurity risks to the already daunting challenges of supply chain management. Read how the experts deal with them. Continue Reading
-
The power of enterprise collaboration software and tools
Research indicates that companies are snapping up enterprise collaboration software. But do they know how to boost worker productivity and derive ROI from these tools? This guide explores how companies are using collaboration software to achieve ... Continue Reading
-
Best smartphone for business use relies on many key factors
Operating systems and security protection are among the key considerations when companies select smartphones for business use. Learn more about device options and decision points. Continue Reading
-
News and trends from Enterprise Connect 2019
Follow our Enterprise Connect conference guide to get the latest scoop and expert analysis on unified communications industry trends, vendor announcements and product news. Continue Reading
-
Digital workspaces upgrade IT delivery, management benefits
Thanks to more simplified management and delivery, digital workspaces can benefit IT pros and users. This guide takes a closer look at the technology and latest features. Continue Reading
-
Guide to AI in customer service using chatbots and NLP
Learn how AI and natural language processing technologies work together to create virtual agents. Examine the benefits of chatbots in contact centers and the skepticism surrounding their use. Continue Reading
-
GDPR compliance requirements for CRM managers
Learn how the General Data Protection Regulation applies specifically to the CRM space and how managers can best ensure compliance within their organizations. Continue Reading
-
The complete Apple iOS guide for IT administrators
Apple iOS has become a legitimate enterprise option. IT admins must know about its security capabilities and how to manage devices. Developers should also learn the ins and outs of iOS app development. Continue Reading
-
The complete guide to Windows 10 security tools
IT professionals must carefully consider which security tools they use to protect their Windows 10 desktops. They may want to stray from the Microsoft path in some instances. Continue Reading
-
Reaping the business benefits of collaboration tools
Does your strategy for collaboration tools encompass cost, meeting requirements and make the best use of available hardware and software? Continue Reading
-
Dreamforce 2018 conference highlights and key takeaways
Salesforce will reveal new features, tools and platform updates at Dreamforce 2018 in San Francisco Sept. 25-28. Use this guide to stay up to date. Continue Reading
-
It's a millennial workforce -- here's what HR pros need to know
Millennials want lots of training, quick answers and problems to solve that matter. With the right HR approach, these traits can be to everyone's benefit. Here's why. Continue Reading
-
How to solve Windows 10 updates problems
Nothing is more annoying than an OS update that breaks something or won't load right. Windows admins may need some tips and tools to manage Windows 10 updates now that they're automatic. Continue Reading
-
Pros and cons of a low-code platform for mobile
Low-code platforms for mobile app development come with plenty of controversy. Discover why developers hate them and how organizations can use them to empower end users. Continue Reading
-
Integrating unified communications products and other UC trends
Communications and collaboration in the enterprise has never been more business essential. Learn how to make sense, and best use, of the latest UC products and services. Continue Reading
-
Understand and evaluate the user profile management system
Profile management tools can help admins keep tabs on user profiles and information as long as they properly evaluate the prospective platforms and the capabilities they can provide. Continue Reading
-
Develop an IAM strategy for the mobile enterprise
As the role of IAM evolves, it's important to be aware of current and future technologies. IT teams should review their needs, as well as the pros and cons of IAM, before deciding. Continue Reading
-
The definitive VDI cost savings guide
VDI cost is a key consideration in any deployment because the price affects numerous other decisions, including how to manage, maintain and repair the desktops. Continue Reading
-
CRM case studies: Customer relationship management in action
CRM for today's businesses means AI chatbots, data mining, marketing personalization and equipping call centers to handle the many channels available to customers. Continue Reading
-
The go-to guide for managing VDI users
VDI shops can help keep their end users happy by using user profile management to enable personalization and by taking advantage of VDI monitoring tools. Continue Reading
-
Buy the right desktop and application virtualization product
Virtualizing both desktops and applications can increase productivity, agility and mobility within a company. Discover the products that can deliver both services to your workers. Continue Reading
-
Enterprise Connect 2018 conference coverage
The unified communications industry is seeing significant changes. Read the latest news in our comprehensive coverage of Enterprise Connect 2018. Continue Reading
-
Evaluate team collaboration tools to increase productivity
Organizations need to consider several factors when buying a team collaboration tool, including deployment options and security features. Continue Reading
-
The ultimate guide to VDI planning
There is no standard VDI deployment. Each one takes on a life of its own depending on key decisions, including the remote display protocol and the underlying infrastructure. Continue Reading
-
Buy the right enterprise mobile devices for your workers
Tablets and smartphones are a growing must-have for modern workers. Learn how you can sort through the vast array of options and determine the best vendors for your organization. Continue Reading
-
Enterprise Connect 2017 conference coverage
The unified communications industry is undergoing changes. Track these latest trends in our comprehensive coverage of Enterprise Connect 2017. Continue Reading
-
The essential guide to ERP for small and medium-sized businesses
By integrating important business processes and unifying data, an ERP system can help small and medium-sized businesses go up against the big guys. Here's what you need to know. Continue Reading
-
A complete guide to XenApp and XenDesktop vs. Horizon
This comprehensive guide covers the ins and outs of the desktop virtualization features that define the battle lines between Citrix's XenApp and XenDesktop and VMware's Horizon. Continue Reading
-
Complete guide to Windows 10 migration
Everything you need to know about Windows 10 migration Continue Reading
-
IT admin's guide to the Sysinternals suite
Native Windows management tools are not always enough for admins to get the job done. Sysinternals, a free software suite, can fill in the cracks. Continue Reading
-
Comprehensive guide to desktop monitoring tools
IT admins can identify the source of device and app problems using monitoring tools such as Windows Sysinternals and other offerings. Continue Reading
-
Everything you need to know about GPU virtualization
GPU virtualization makes virtual desktops a strong option for users who need graphics-intensive apps, because this technology moves graphics rendering to the data center. Continue Reading
-
Windows 10 guide for IT administrators
Windows 10 boasts of bevy of features, including Contiuum, Universal Windows apps, Cortana and improved security. Before you migrate to the latest OS, read up on what it has to offer. Continue Reading
-
VDI assessment guide
Wait! Don't implement VDI technology until you know your goals and needs. A VDI assessment should consider the benefits of a VDI environment and its effects on end users. Continue Reading
-
Guide to calculating ROI from VDI
Calculating ROI from VDI requires a solid VDI cost analysis. Consider ROI calculation models, storage costs and more to determine how much you'll benefit from VDI -- if at all. Continue Reading
-
Guide to choosing and managing VDI thin clients
First, decide whether thin clients are right for your environment. Then learn what to look for in VDI hardware and what kind of management capabilities you need. Continue Reading
-
Android device management: Everything you need to know in one guide
The Google Android mobile operating system runs on a wide variety of devices. Learn how IT can manage and secure such a diverse OS in the enterprise. Continue Reading
-
Complete guide to RDS management and RDSH
RDS is the backbone of Windows desktop virtualization from Microsoft. Learn about features -- such as RemoteFX -- problems and more. Continue Reading
-
CRM leadership: Buying, managing and running a system
Implementing a CRM system is more than just buying software. Executives need to tap into their leadership skills to select the right CRM system and ensure that it brings the desired benefits to the organization. Continue Reading
-
A guide to SharePoint migration
SharePoint migration is no easy task. Prepare for a successful upgrade with this guide, which also includes SPTechCon 2014 coverage. Continue Reading
-
Best practices guide: Making VDI deployment magic
Implementing VDI isn't always a cakewalk. Learn how to make a production VDI deployment go smoothly. Continue Reading
-
The VMware infrastructure monitoring encyclopedia
This infrastructure monitoring guide can help administrators maintain the health of their vSphere and vCloud environments. Continue Reading