Enterprise Software: Page

Why midmarket buyers are rethinking their UCaaS strategies

Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and compliance capabilities.

By Moshe Beauford • June 4, 2026

Autonomous service still needs a human handoff

AI agents, robots and automation can handle more service work, but customer service still needs human judgment, clean handoffs and coordinated ownership.

By James Alan Miller • June 3, 2026

How to choose a B2B e-commerce platform

When choosing a B2B e-commerce platform, businesses should prioritize scalability and composability, evaluate native features and consider cost and integration challenges.

By Griffin LaFleur • June 3, 2026

ERP data becomes AI’s next control problem

AI agents and assistants need ERP data to work well, but exposing that data raises new questions about governance, context, security and ownership.

By James Alan Miller • June 2, 2026

Hyland releases AI agent platform and vertical integrations

Can Hyland be all things to all customers?

By Don Fluckinger • June 2, 2026

How CHROs can prevent employee experience challenges

Delivering a good employee experience is critical for retaining employees. Explore key challenges that can hinder employee experience and how CHROs can guard against them.

By Lynda Spiegel • June 2, 2026

Nemours Children’s Health scales hospital-at-home as an operating model

Through its Advanced Care at Home program, Nemours Children's Health built an Epic-integrated operating model to coordinate workflows, expand capacity and support care delivery.

By Mary Shacklett • June 1, 2026

‘Supermanagers’ use AI to amplify human-centered leadership

In this podcast, HR researcher Julia Bersin explains why empathetic, people-first approaches are more effective than top-down mandates at fostering AI-driven transformation.

By David Essex • June 1, 2026

Where enterprise sustainability reporting often breaks down

Despite evolving into a core business priority, many sustainability initiatives fail. Leaders can circumvent this by integrating the right software and implementing best practices.

By Rahul Awati • May 29, 2026

Building AI governance strategies for modern UC platforms

An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO involvement is key to success and ROI.

By Irwin Lazar • May 28, 2026

Context is key: The limits of experience analytics software

Experience analytics can show behavior, journeys and sentiment, but without operational, cultural, service and workflow context, organizations risk optimizing the wrong things.

By Rahul Awati • May 28, 2026

SAP agent helps Aeropuertos Argentina mitigate weather challenges

Aeropuertos Argentina's S.N.O.W. Agent combines information from weather and runway sensors to attempt to improve airports' responses to snow and ice.

By Molly Driscoll • May 28, 2026

SAP Sapphire 2026 news, trends and analysis

Here are the newest developments from SAP Sapphire in Orlando, Fla., with the enterprise software vendor's 2026 announcements and our writers' takes on the news.

May 28, 2026

AI agents can speed up work without simplifying it

AI agents might simplify work for users, but enterprises still need workflow mapping, process visibility and human oversight to manage hidden complexity.

By James Alan Miller • May 27, 2026

How AI inferred sentiment analysis unlocks customer insights

Automated customer sentiment evaluations can help organizations understand their customers better, replace manual tasks and boost revenue by uncovering buying signals.

By Beth Schultz • May 27, 2026

7 challenges, best practices for ERP data migration

Resource constraints, poor data quality and system compatibility issues can complicate ERP data migration, but following best practices can substantially mitigate risks.

By James Kofalt • May 27, 2026

How to fix Windows 11 when Secure Boot and TPM don’t work

When organizations upgrade to Windows 11, they encounter several unique requirements, including TPM 2.0, UEFI and Secure Boot. Learn how to handle these requirements.

By Gary Olsen • May 27, 2026

AI agents need boring rules to do useful work

Agentic AI promises autonomy, but useful enterprise agents still depend on rules, context, governance, permissions and trusted systems of record.

By James Alan Miller • May 26, 2026

Disrupted by AI, SAP grapples with exposing its ERP data

Customers enticed by third-party AI apps might go elsewhere for ERP if SAP doesn't foster a healthy partner ecosystem that can access the wealth of data stored in its platforms.

By David Essex • May 22, 2026

How to ensure webcam functionality on remote desktops

As distributed workforces become the norm, more employees use remote desktops. To support these workers, IT must be able to set up and troubleshoot peripheral devices like webcams.

By Jo Harder • May 22, 2026

Top records management certifications to consider

Records management certifications can help professionals build expertise in information governance, privacy, security, compliance and records lifecycle management.

By Laurence Hart • May 21, 2026

How to prevent employee burnout: The essentials

Preventing employee burnout can be difficult, but CHROs should encourage their organizations to put strategies in place that help employees before they hit that point.

By Christine Campbell • May 21, 2026

Protecting collaboration with behavior-based access controls

Traditional security tools may not be enough to keep modern collaboration sessions secure. Behavior-based access controls could be the answer.

By Damon Garn • May 21, 2026

Dell pushes AI personalization, but data hurdles remain

Dell doubles down on hybrid AI infrastructure as enterprises shift from experimentation to production. However, data fragmentation continues to slow CX personalization efforts.

By Tim Murphy • May 21, 2026

Configuring folder redirection works with roaming profiles

Folder redirection helps keep user files out of roaming profiles, improving consistency and reducing profile bloat in virtual desktop environments.

By Jo Harder • May 21, 2026