Enterprise Software: Page

Explore UCaaS architecture options and when to choose them

The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs.

By Mélanne Ghahraman, Micah Levine • May 8, 2026

AI should remove friction, not agents, from contact centers

No, AI will not fully replace contact center agents. Human, voice-based customer conversations that are transcribed are becoming a data gold mine for organizations.

By Moshe Beauford • May 8, 2026

ERP API integrations: Top challenges and tips for success

The explosion in enterprise apps makes it more important than ever to have ERP with the right integration capabilities. Understand your options so you can get started.

By Chris Tozzi • May 7, 2026

How to set up a new Intune deployment

Organizations can deploy Microsoft Intune effectively by following five critical steps that establish security, compliance and device management from the ground up.

By Peter van der Woude • May 7, 2026

8 AI use cases in manufacturing

Manufacturers are moving from AI experimentation to practical use cases that improve productivity, product quality, maintenance and supply chain decision-making.

By Esther Shein • May 7, 2026

UC stack evolution: Integrated vs. best-of-breed considerations

Today's UC market requires IT leaders to make a strategic choice: integrated suite simplicity vs. best-of-breed flexibility. Prioritize key drivers, governance, UX and ROI.

By Damon Garn • May 7, 2026

Twilio revamps, updates customer engagement platform

The next-generation platform comes after a couple of years of soul-searching at Twilio.

By Don Fluckinger • May 7, 2026

Top methods for collecting customer feedback

Businesses should collect customer feedback to address customer issues and create positive experiences. AI tools can help show deeper insights into customer sentiment.

By Beth Schultz • May 7, 2026

How to calculate the total cost of ownership of ERP software

You won't know the true ROI of a new ERP system without having a good idea how much it could cost in the long run. Here are the kinds of costs -- some not so obvious -- to include.

By James Kofalt • May 6, 2026

ServiceNow’s Autonomous CRM takes aim at Salesforce

ServiceNow adds CRM and marketing automation features to its stack.

By Don Fluckinger • May 5, 2026

Choosing an MDM for Apple management in the enterprise

Examine Apple MDM capabilities, key features and use cases and how platforms support enterprise device management, security, scalability and governance.

By Gary Olsen • May 4, 2026

Understanding the science behind AI-based hiring assessments

In this podcast, Mike Hudy, chief science officer at Hirevue, says industrial-organizational psychology predicts success more accurately than old-school resumes and interviews.

By David Essex • May 4, 2026

Amazon Connect Talent: AWS enters AI interviewing market

AWS tosses its hat into a somewhat mature -- and crowded -- enterprise tech ring.

By Don Fluckinger • May 1, 2026

How to plan a full laptop deployment with app provisioning

Efficient laptop deployments require careful strategizing across seven key stages. Learn how to ensure security and productivity -- from initial planning to ongoing management.

By Damon Garn • May 1, 2026

How to choose an HR software system in 2026: A complete guide

Buying the right HR tools is more critical than ever. This step-by-step guide helps you identify your needs, understand the technology and pinpoint the features that matter most.

By David Essex • May 1, 2026

How to plan an AI-driven hybrid conference room setup

AI is being tapped to help organizations fortify their hybrid conference rooms with video and audio features designed to achieve meeting equity for all participants.

By David Maldow • May 1, 2026

The UC stack gets the policy job

As UCaaS platforms add AI and become central to hybrid work, enterprises need to balance cloud scale with control over communications data, compliance and policy.

By James Alan Miller • May 1, 2026

What is HR technology (human resources tech)?

HR technology (human resources tech) refers to the hardware and software that support an organization's human resource management (HRM) functions.

By Shaun Sutner, Alexander Gillis, Rahul Awati • April 29, 2026

Understand, optimize and track customer journey touchpoints

Customer journey touchpoints enable businesses to create excellent customer experience and drive long-lasting customer loyalty -- if understood and optimized properly.

By Griffin LaFleur • April 29, 2026

Agentforce Operations tackles workflow orchestration

Agent bundle, with some vertical-industry customizations, reaches across back-office applications to automate processes.

By Don Fluckinger • April 29, 2026

How to enable a Teams-contact center integration

Integrating Teams with contact centers offers agents advanced calling and collaboration features. Explore the three integration models: Connect, extend and unify.

By Reda Chouffani • April 28, 2026

Should IT use Apple Business Manager without MDM?

With Apple Business Manager, IT can create Managed Apple Accounts and automate enrollment. But this might not be enough functionality for organizations to forego MDM entirely.

By Sean Kerner, Reda Chouffani • April 28, 2026

Procurement automation use cases for CSCOs to consider

There are many potential use cases for procurement automation, with the source-to-pay process alone offering various opportunities for simplifying supply chain work. Learn more.

By Donald Farmer • April 28, 2026

A guide to Intune Suite licensing for endpoint management

As Microsoft makes changes to the structure of Intune and updates pricing, organizations need to evaluate their endpoint management licensing options.

By Robert Sheldon • April 27, 2026

As Claude Design debuts, Adobe users -- and buyers -- shrug

Is "democratizing taste" in design a good thing?

By Don Fluckinger • April 27, 2026