Enterprise Software: Page

Qualtrics XM/OS ties together experience data for users

Qualtrics releases an 'operating system' to manage and analyze customer and employee feedback data, and AI tools expanded to cover sentiment data and industry-specific scenarios.

By Don Fluckinger • April 13, 2021

Sentiment analysis: Why it’s necessary and how it improves CX

Sentiment analysis tools are essential to detect and understand customer feelings. Companies that use these tools to understand how customers feel can use it to improve CX.

By Scott Robinson • April 12, 2021

Oracle Cloud HCM introduces low-code/no-code template tools

Oracle Cloud HCM has been upgraded to ease development of HR processes and improve employee experience, the firm said.

By Patrick Thibodeau • April 12, 2021

6 ways to use analytics to improve customer engagement

Organizations can delve into customer data to improve interactions, identify gaps and work toward better engagement. Here's how to start out, and how to build on what you have.

By Sandra Mathis • April 9, 2021

Microsoft update of Teams Rooms for Android falls short

Microsoft has yet to add to Teams Rooms on Android critical features available on the Windows version. Missing features include the ability to join Zoom or Webex meetings.

By Mike Gleason • April 9, 2021

Supply chain disruptions force companies to rethink strategy

Supply chain disruptions from COVID-19 and other longstanding issues cost businesses trillions in revenue, leading to shifts in supply chain strategy, a new report said.

By Jim O'Donnell • April 9, 2021

Hybrid workplace may give employers hiring edge

The post-pandemic office is leaning strongly in the direction of hybrid workplaces. Job candidates view working from home as a key consideration when searching for a new position.

By Patrick Thibodeau • April 9, 2021

SAP skills, cloud development expertise in demand

IT services firms Pythian and Ensono have gone the acquisition route to build out their respective SAP and cloud-native development practices; other news.

By John Moore • April 9, 2021

AR use cases gain ground due to COVID-19, maturing tech

AR technology is growing beyond technical instruction, helped by work-from-home mandates and maturing technology.

By Makenzie Holland • April 9, 2021

5 steps to managing team collaboration apps

Team collaboration apps offer measurable productivity and cost benefits. Follow these five steps to address technical, security and operational needs and achieve deployment success.

By Irwin Lazar • April 9, 2021

Incorporating zero trust into endpoint security

Zero trust is a complex term, but organizations that take security seriously must know what it is and how it can support existing endpoint security platforms.

By Brien Posey • April 8, 2021

How to improve virtual collaboration in the enterprise

In the ideal team collaboration environment, technology enables a nuanced work experience while fading into the background. Realizing that ideal requires a strategic approach.

By Alissa Irei • April 8, 2021

Salesforce updates vaccine distribution tool ahead of surge

President Biden moves COVID-19 vaccine availability deadline for American adults to April 19; Salesforce Vaccine Cloud adds asynchronous bookings on more channels to meet surge.

By Don Fluckinger • April 8, 2021

10 sentiment analysis tools to consider

Sentiment analysis is a vital component in customer relations and customer experience. Several versatile sentiment analysis software tools are available to fill this growing need.

By Scott Robinson • April 8, 2021

Samsung introduces its cheapest A Series 5G phone yet

The Korean smartphone maker announced five additions to its midtier Galaxy A Series, including the A02s, A12, and three 5G phones, the A32, A42, and A52.

By Maxim Tamarov • April 8, 2021

Unpatched applications threaten SAP security

Cyberattacks are a significant threat to unpatched, unprotected SAP applications, according to a new threat intelligence report from SAP and Onapsis.

By Jim O'Donnell • April 8, 2021

Why and when to use Windows Virtual Desktop

Organizations considering Windows Virtual Desktop should take a step back and evaluate when it makes sense to use WVD, and when to consider alternative options.

By Jo Harder • April 7, 2021

Consumer, business harmonize with Zoom on Amazon Echo Show

Zoom's integration with Amazon's Echo Show 10 means more people will turn to the consumer device for business video conferencing while working from home.

By Mike Gleason • April 7, 2021

Microsoft pushes deeper into Dynamics 365 industry clouds

Microsoft's vertical industry strategy keeps pace with similar approaches from Oracle and Salesforce, which strive to woo users on the benefits of their platforms and data models.

By Don Fluckinger • April 7, 2021

Keeping tabs on employees in the hybrid workplace

Companies want better ways to determine if their employees are mentally healthy or are at risk of a breakdown in the hybrid workplace. Vendors line up to meet the demand.

By Mike Gleason • April 6, 2021

LG to stop selling mobile phones

The Korean manufacturer will drop mobile phones and focus on electronic vehicles, smart homes and robotics. Its mobile phone unit will close by August.

By Maxim Tamarov • April 6, 2021

4 Microsoft Teams security issues and how to prevent them

As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever.

By Reda Chouffani • April 6, 2021

Top 6 endpoint security software options in 2021

The market for endpoint security software can be confusing to navigate for decision-makers, but this market roundup should help them navigate this process.

By Robert Sheldon • April 5, 2021

How post-pandemic B2B e-commerce tech stacks will look

What will B2B e-commerce look like in the post-pandemic world? Experts and tech leaders share how COVID-19 fueled big changes and what's next.

By Don Fluckinger • April 5, 2021

Biden supply chain EO makes resilience a priority

Supply chain experts weigh in on the Biden administration's push to help address vulnerabilities like parts shortages that have slowed production and put national security at risk.

By Jim O'Donnell • April 5, 2021