Enterprise Software: Page

Hybrid workplace model starts with meeting rooms, video

The hybrid workplace is the future as not everyone will return to the office full time. Learn how IT leaders at Enterprise Connect Virtual are using UC to support a hybrid workplace model.

By Katherine Finnell • March 17, 2021

Fuze opens platform to other video conferencing apps

Over the coming months, Fuze will roll out a one-click feature that lets customers connect to Cisco Webex, Microsoft Teams, Zoom and other video conferencing services.

By Maxim Tamarov • March 17, 2021

Companies eye CPaaS, RCS business messaging to expand reach

RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees.

By Andrew Froehlich • March 16, 2021

ServiceMax releases Engage field service management app

ServiceMax Engage app gives users' customers a snapshot of their service contract benefits, and gives users vital updates for asset managements of property in the field.

By Don Fluckinger • March 16, 2021

Salesforce users get Einstein ABM tools for Pardot

Salesforce adds Einstein AI tools for Pardot B2B account-based marketing to enable user sales teams to target entire customer account buying teams.

By Don Fluckinger • March 16, 2021

5 COVID-19 vaccine rollout lessons for supply chain leaders

The effort and coordination required to deliver COVID-19 vaccines to people across the globe provides powerful lessons. Here are five.

By George Lawton • March 15, 2021

Top 5 personalized marketing examples and their takeaways

Personalization is a marketing tactic that is easy to get wrong. Learn from the best with five examples of successful campaigns that used personalization.

By Sandra Mathis • March 12, 2021

Microsoft will pull iOS, Android Cortana apps on March 31

Microsoft will say goodbye to the Android and iOS Cortana apps on March 31. The company has retreated from the consumer market to focus on Cortana in 365.

By Mike Gleason • March 12, 2021

Job market, salaries soar for computer science graduates

The number of computer science graduates in the U.S. is rising every year, as are starting salaries, signaling a strong demand for talent.

By Patrick Thibodeau • March 12, 2021

New features in demand for collaboration technology

Remote work culture has pushed team collaboration vendors to enhance their products. Learn more about video, workflow integration, security, AI and other up-and-coming features.

By Alicia Landsberg • March 12, 2021

Businesses turning to whiteboard apps for remote workers

Businesses have deployed digital whiteboard applications during the pandemic to let remote employees brainstorm ideas and share diagrams and notes online.

By Maxim Tamarov • March 12, 2021

Microsoft: Better transcription AI will mean fewer meetings

As the accuracy of AI in transcription tools improves, experts expect people will skip some meetings and rely on collaboration apps to transcribe and summarize the sessions.

By Maxim Tamarov • March 11, 2021

IFS Cloud focuses on simplicity for customers

IFS Cloud integrates all IFS enterprise products under a single user interface and unified data model, enabling customers to implement and get value faster.

By Jim O'Donnell • March 11, 2021

ServiceNow Customer Service Management grows in Quebec

ServiceNow telecom and financial services users targeted for growth as the company expands customer service offering in Quebec, its latest platform release.

By Don Fluckinger • March 11, 2021

How AIOps investment improves customer service, boosts ROI

Before reaping the benefits of AIOPs -- such as improved customer service and easier collection of customer data -- companies need to determine if it is a good fit.

By Srinivasa Wudaru • March 10, 2021

4 tips for creating a personalized marketing strategy

Companies must deliver relevant content and personalize their marketing strategies if they want to see an increase in revenue and brand loyalty.

By Griffin LaFleur • March 10, 2021

Component shortages to constrain PC market through 2022

Chip and GPU shortages will prevent PC manufacturers from meeting demand through 2022. Supply constraints could limit PC market growth to single digits, forecasters say.

By Mike Gleason • March 10, 2021

What are the benefits of vendor-agnostic UC hardware?

Organizations that want to switch UC platforms without sacrificing hardware investments can find benefits in vendor-agnostic UC hardware. But the benefits can come with tradeoffs.

By Andrew Froehlich • March 9, 2021

SAP partners sound off on Rise with SAP program

SAP customers considering a move to S/4HANA may be attracted to the simplicity of Rise with SAP, a recently launched program that may also be a boon for SAP partners.

By Jim O'Donnell • March 8, 2021

8 essential ERP vendor evaluation criteria

Preparing for the ERP vendor selection process is key to success. Here's some criteria you need to ensure that you choose the right software for your organization.

By Christine Campbell • March 8, 2021

Schneider Electric shifts to hybrid workplace

The hybrid workplace model is being embraced by Schneider Electric, which is moving to coworking offices for its employees. The firm sees it as an adaptable, if challenging, option.

By Patrick Thibodeau • March 5, 2021

Microsoft revamps Teams webinars

The latest Teams version lets webinar hosts register people and send notifications. Microsoft has also increased the number of view-only webinar participants to 20,000.

By Maxim Tamarov • March 5, 2021

Consider moving from ECC to S/4HANA sooner rather than later

Reinventing your business processes and revamping your ERP system is not as simple as pushing a button, but an S/4HANA conversion may not be as risky as you think. Here's why.

By Brad Hiquet • March 5, 2021

Microsoft makes Productivity Score useful to tech buyers

Microsoft's Productivity Score update lets an organization's tech buyers monitor, without the help of IT staff, the average performance of employees' PCs and mobile devices.

By Mike Gleason • March 5, 2021

Sitecore makes personalization, e-commerce acquisitions

Sitecore's $1.2 billion investment plan for cloud modernization kicks off with the acquisition of Boxever and Four51.

By Don Fluckinger • March 4, 2021