Enterprise Software: Page

Zoom quarterly earnings show sharp rise in paying customers

Zoom reports a massive expansion in small and big businesses, as the company's revenue and income increase exponentially.

By Maxim Tamarov • Sept. 3, 2020

To improve veteran hiring, U.S. turns to AI platform

The U.S. is nearing a final decision on a job matching platform to improve the odds that military veterans, who are leaving the service, will find the right civilian occupation.

By Patrick Thibodeau • Sept. 3, 2020

Users demand threaded replies to Microsoft Teams messages

Microsoft users have taken to a forum to demand threaded replies to Teams messages. The feature for organizing group conversations is already possible on Slack and Webex Teams.

By Maxim Tamarov • Sept. 2, 2020

Balancing safety and privacy with social distancing technology

As companies look to employ technology to help office workers maintain social distance, we need to look at whether this could result in a loss of privacy as these tools become the norm.

By Scot Marcotte • Sept. 2, 2020

The importance of personalized experience in CX

Musa Hanhan breaks down the three stages of customer experience and explains why personalized experiences offer companies the best chance at customer retention.

By Musa Hanhan • Sept. 2, 2020

Making the business case to migrate to Microsoft Teams PBX

Replacing an on-premises PBX with Microsoft Teams Phone System offers organizations flexibility with pricing, hardware and collaboration capabilities but does have limitations.

By Reda Chouffani • Sept. 2, 2020

Microsoft launches Word transcription tool

The new Microsoft Word transcription feature makes crafting notes from an audio file a more streamlined process. The service is available with a Microsoft 365 subscription.

By Mike Gleason • Sept. 2, 2020

Building a strategy for intercompany collaboration

Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.

By Jon Arnold • Sept. 2, 2020

7 top-notch tools for increased employee engagement

Cloud apps can help keep employees engaged by soliciting feedback and making it easier to collaborate effectively as a valued member of a team. Here are seven worth considering.

By Linda Rosencrance • Sept. 1, 2020

Many paths on quest to build an employee experience platform

Roots in case management and help desks give vendors like ServiceNow a leg up. HCM vendors have workflows and bots that provide similar functions. Each side needs the other.

By David Essex • Sept. 1, 2020

6 ways to use technology to improve employee experience

Technology is only one component of the employee experience, but savvy deployment makes a difference. Here are some promising tools, and tips for fitting them into an EX strategy.

By Luke Marson • Sept. 1, 2020

How to evaluate VDI storage requirements

There are a variety of factors that affect VDI storage, including system requirements and supported workloads. Evaluate these factors to ease the VDI planning process.

By Robert Sheldon • Sept. 1, 2020

Evaluate if the MacBook Air is good for business use

The MacBook Air is popular in the consumer market, but IT admins should evaluate the MacBook Air for business as a separate issue, looking into the device specs and use cases.

By Robert Sheldon • Sept. 1, 2020

Salesforce Field Service features added to Winter ‘21 Release

Salesforce Field Service users can better pinpoint arrival times for their customers as well as other new capabilities coming in the Winter '21 Release.

By Don Fluckinger • Sept. 1, 2020

Picking the right VDI use cases means understanding users

When deciding whether or not to use VDI, IT pros should consider the user above all else, including how users will adjust, as well as what they do and where they work.

By Eddie Lockhart, Erica Mixon • Sept. 1, 2020

Tech industry diversity and inclusion begins with rooting out BS

Being black, a woman and bisexual gives long-time diversity and inclusion consultant Risha Grant a clear perspective on issues many high-tech companies have in creating racial harmony.

By Ed Scannell • Aug. 31, 2020

Mobile device convergence brings security challenges

The trend of mobile device convergence, adding more functionality to smaller hybrid devices, is growing in intensity with the COVID-19 pandemic, and IT must be prepared for it.

By Dan Jones • Aug. 31, 2020

What’s new in SharePoint features in 2020?

Microsoft released some new SharePoint capabilities in 2020 to help increase user engagement with the platform. Learn more about what's new in SharePoint this year.

By Reda Chouffani • Aug. 31, 2020

How video chat improves customer service and engagement

As restrictions continue due to the COVID-19 crisis, many organizations adopt video chat capabilities to continue business operations and keep customers engaged.

By Robin Gareiss • Aug. 31, 2020

ThoughtSpot Embrace opens SAP HANA to business users

The ThoughtSpot Embrace BI platform could put SAP HANA data into the hands of business users.

By Jim O'Donnell • Aug. 31, 2020

Microsoft ending 365 IE 11 support in 2021

With Microsoft 365 IE 11 support coming to an end, organizations must prepare for the day when relying on the browser is no longer an option, industry observers said.

By Mike Gleason • Aug. 28, 2020

Are you a customer experience leader or laggard?

Organizations need to invest now in customer experience to ensure they're leaders in their industry. They cannot risk falling behind their competitors with their CX initiatives.

By Robert Azman • Aug. 28, 2020

Lifesize to buy Kaptivo, eyes other acquisitions

Lifesize's Kaptivo acquisition would expand its collaboration capabilities. The video conferencing company said IP telephony or messaging could be a part of future deals.

By Maxim Tamarov • Aug. 28, 2020

Kronos-Ultimate get new name; Workday gets a co-CEO

The newly merged Kronos and Ultimate Software will be called UKG or Ultimate Kronos Group. Its big competitor, Workday, had an announcement of its own this week, a co-CEO.

By Patrick Thibodeau • Aug. 28, 2020

Trump, Biden H-1B work visa positions take shape

The way President Donald Trump and Democratic challenger Joe Biden talk about H-1B work visas is strikingly different -- and so are the Silicon Valley donors supporting their candidacies.

By Patrick Thibodeau • Aug. 28, 2020