Enterprise Software: Page

Twilio Flex deployed for COVID-19 contact-tracing agents

Tech teams supporting agents working remotely on COVID-19 surveillance efforts in several U.S. cities and the state of Illinois eschew traditional IT and opt for cloud platforms.

By Don Fluckinger • Aug. 28, 2020

Cisco seeks better voice quality with BabbleLabs buy

Cisco acquires California-based BabbleLabs to enhance Webex voice quality through better noise suppression, a feature already used by competitors Google and Microsoft.

By Maxim Tamarov • Aug. 27, 2020

6 ways HR can ensure cybersecurity for remote workers

HR can partner with IT and other departments to boost security awareness for remote workers and help prevent vicious cyber attacks. Here are six ways to accomplish that.

By Pam Baker • Aug. 27, 2020

How can SAP Analytics Cloud help boost business agility?

SAP Analytics Cloud is meant to boost business agility, which business leaders need now more than ever. Take a look at the tool's features and how it might help.

By James Kofalt • Aug. 27, 2020

Salesforce confirms around 1,000 layoffs after monster quarter

Salesforce says COVID-19 did not precipitate the layoff of about 1,000 employees, but the pandemic did show the company where customer needs are headed.

By Don Fluckinger • Aug. 27, 2020

S/4HANA helps Queen of Raw improve textile sustainability

Queen of Raw's S/4HANA-based textile marketplace app is helping suppliers of the fashion industry reduce waste by keeping unused inventory out of landfills.

By Jim O'Donnell • Aug. 26, 2020

How customer transparency helps companies maintain loyalty

In an age when customers have more options than ever before, it's essential that businesses gain and maintain customer trust -- and that happens through customer transparency.

By Scott Robinson • Aug. 26, 2020

On-premises and cloud UC debate amplified by pandemic

Three unified communications analysts offer insights on the current state of the on-premises vs. cloud debate as organizations grapple with industry changes.

By Luke O'Neill • Aug. 26, 2020

How businesses can align sales and marketing

Many organizations are moving away from siloed marketing and sales departments and instead choosing to work more closely, which can both grow a business and reduce costs.

By Griffin LaFleur • Aug. 26, 2020

PC sales soar as pandemic restructures the computer market

There's no question that the pandemic has bolstered PC sales. But analysts disagree on whether rising PC ownership means the computer market has reached a sustainable new height.

By Mike Gleason • Aug. 26, 2020

11 actions that will improve employee experience

As an HR leader, improving the employee experience is a critical focus area, but where should you start? Here are 11 action steps you'll need to take.

By Rachel Meltzer • Aug. 26, 2020

SAP MII (SAP Manufacturing Integration and Intelligence)

SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.

By Wesley Chai, David Essex • Aug. 26, 2020

Zoom outage blamed on application bug

In a statement released late Monday night, Zoom apologized to customers and said it was focused on scaling the cloud technology behind the video conferencing service.

By Maxim Tamarov • Aug. 25, 2020

Zendesk Support, Sunshine CRM expand data sharing, analytics

New Zendesk Explore Enterprise analytics and data visualization tools enable small and midsize users to create dashboards to share across organizations.

By Don Fluckinger • Aug. 25, 2020

How to use the Office cloud policy service with Microsoft 365

The Office cloud policy continues Microsoft's trend of converging management utilities within Microsoft Endpoint Manager, and IT can manage all Office apps within this platform.

By Peter van der Woude • Aug. 24, 2020

Why remote work needs mobile unified communications

As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location.

By Andrew Froehlich • Aug. 24, 2020

Aaron Au looks back on SuccessFactors, looks ahead at Gloat

Aaron Au co-founded SuccessFactors, which helped bring about HR's shift to cloud-based platforms. Here's how Au, now chief strategy officer at Gloat, changed the face of HR software.

By Patrick Thibodeau • Aug. 24, 2020

OnwardMobility leans on nostalgia in new BlackBerry

OnwardMobility is betting the return of the physical keyboard to its new BlackBerry will garner fans among mobile professionals. The phone is set for release next year.

By Mike Gleason • Aug. 21, 2020

How to motivate remote employees: 5 keys to success

Motivating a remote team is not the same as motivating workers in person. Here's a look at how managers should adapt and the tools they can use to do so.

By Mark Feffer • Aug. 21, 2020

Process mining vs. data mining: What’s the difference?

Both process mining and data mining tools can help business leaders make better decisions. Here's a look at how each works and what their differences are.

By Lindsay Moore • Aug. 21, 2020

New iOS 14 features that mobile admins should be excited for

With the impending release of iOS 14, mobile admins should learn the advancements that iOS 14 can offer and how the features can make a major difference in the enterprise.

By Colm Warner • Aug. 21, 2020

15 examples of supply chain disruptions throughout history

The COVID-19 pandemic has caused disruptions across the global supply chain. Here's a look at other disruptions that underscore why boosting resiliency has always been important.

By Lindsay Moore • Aug. 21, 2020

How to manage unstructured data using an ECM system

Enterprise content management systems are the most common system in which businesses manage unstructured data, which includes documents, spreadsheets, and audio and video files.

By Jordan Jones, Laurence Hart • Aug. 20, 2020

Time is right for connected worker platforms

In this Q&A, Parsable CEO Lawrence Whittle explains why the COVID-19 era may make a strong case for connected worker technologies.

By Jim O'Donnell • Aug. 20, 2020

Sen. Kamala Harris concerned about AI’s use in HR

If U.S. Sen. Kamala Harris becomes vice president, she may use her new position to seek action over the use of AI in HR, especially around facial analysis technologies.

By Patrick Thibodeau • Aug. 20, 2020