Enterprise Software: Page

Ex-TiVo head Shull may be the fresh face Poly needs

Poly chooses ex-TiVo exec Dave Shull for CEO, a move some UC analysts say will bring a fresh perspective to the company. Others are less enthusiastic.

By Maxim Tamarov • Aug. 20, 2020

Salesforce pulls plug on Einstein Voice Assistant

Salesforce's voice assistant made a big splash at Dreamforce last year, but the AI tool -- personified with the Einstein brand -- didn't survive the pandemic.

By Don Fluckinger • Aug. 19, 2020

High Surface Duo price limits phone’s appeal

Microsoft is pitching its new dual-screen Surface phone as a productivity powerhouse. Experts said the high Surface Duo price tag will limit its potential market.

By Mike Gleason • Aug. 18, 2020

What does it mean if a device is UC-certified?

IT leaders determining which UC devices and endpoints to support organizationwide should look for a UC-certified label, which is an indicator of platform compatibility.

By Andrew Froehlich • Aug. 18, 2020

E-commerce business growth slows, but still a boom period

As the world partially reopens businesses shuttered due to the pandemic, new e-commerce tech investments may make gains from earlier this year permanent.

By Don Fluckinger • Aug. 18, 2020

Diversity in customer experience hinges on root-cause analysis

Sandra Mathis and Stephanie C. Harris discuss diversity and inclusion, and the necessity of addressing them at an internal level before customers see change.

By Sarah Amsler • Aug. 18, 2020

Back-to-work planning gets help from IBM and startups

Back-to-work planning is prompting deeper integration of data in HCM systems, something IBM and Workday are doing jointly. It's also prompting new uses for people counting systems.

By Patrick Thibodeau • Aug. 18, 2020

How should companies manage huddle room size amid COVID?

Companies are being forced to rethink huddle room size guidelines as they begin to plan how employees will be able to work together. Find out how technology can help.

By David Maldow • Aug. 17, 2020

SAP HANA Enterprise Cloud, HPE to provide SaaS-like option

A new partnership between SAP and HPE enables SAP systems to run on HPE GreenLake, providing a way for customers to have public, cloud-like deployments in their own data centers.

By Jim O'Donnell • Aug. 14, 2020

7 real-life blockchain in the supply chain use cases and examples

Leading-edge companies are trying to fight supply chain network complexity with blockchain. Here's a look at seven use cases that demonstrate how well that's working.

By Linda Rosencrance • Aug. 14, 2020

UC management key to platform performance, cost savings

Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.

By Irwin Lazar • Aug. 14, 2020

Learn the Windows Virtual Desktop setup process

Organizations looking to set up Windows Virtual Desktop machines can do so with Azure Resource Manager, but admins must ensure their environment has the necessary prerequisites.

By Chris Twiest • Aug. 14, 2020

ServiceNow adds Uber to its pandemic planning tool set

ServiceNow has added an Uber module to its 'Safe Workplace suite,' a pandemic planning tool set. The idea is to help employees return to the office.

By Patrick Thibodeau • Aug. 14, 2020

How to collect customer data to improve overall retail CX

Businesses need data to predict and adjust to customer wants and needs, but first, they need to figure out how to collect it. One option is to use a digital CX software.

By Andrew Froehlich • Aug. 14, 2020

3 VDI challenges that can derail any project

IT shops need to look out for complexity, cost and performance problems when they put a VDI implementation plan in place.

By Robert Sheldon • Aug. 14, 2020

Pivot to remote performance management: 10 tips

The switch from traditional performance management to remote performance management isn't going to be easy. Here are 10 tips on how to make the transition smoother for employees.

By Pam Baker • Aug. 13, 2020

GE Digital’s transformation rocky but ongoing

In this Q&A, GE Digital CEO Patrick Byrne discusses how the company is back in the GE fold, GE's digital transformation lessons, and how the COVID-19 crisis affects manufacturers.

By Jim O'Donnell • Aug. 13, 2020

Digital employee experience a new focus of HR-IT partnership

Generational change forced companies to repave the on-ramps to the digital workplace and improve the employee experience. COVID-19 changed the emphasis, but the goals are the same.

By Tony Kontzer • Aug. 13, 2020

Alcatel-Lucent Enterprise embraces RingCentral UCaaS

The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better cloud-based communications than ALE currently provides.

By Antone Gonsalves • Aug. 13, 2020

Media workflow management takes a page from DevOps, Agile

Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows.

By George Lawton • Aug. 12, 2020

How is SAP Climate 21 meant to reduce CO2 emissions?

SAP released program to help companies go green and achieve better sustainability. Here's a look at Climate 21 and its Product Carbon Footprint Analytics.

By James Kofalt • Aug. 12, 2020

CPaaS industry growth driven by pandemic communications

The CPaaS industry is accelerating as the pandemic drives new use cases for communications APIs, from virtual patient visits in healthcare to contactless pickup in retail.

By Katherine Finnell • Aug. 11, 2020

Exploring COVID-19 food supply chain disruptions

The food sector has been hard hit by COVID-19. Learn what some of those issues have been, how some companies have escaped the worst of it and what lessons are most important.

By Linda Rosencrance • Aug. 10, 2020

Samsung Galaxy Unpacked highlighted Microsoft partnership

Product integrations unveiled at Samsung Galaxy Unpacked could benefit users of Samsung devices and the Microsoft Office productivity suite.

By Mike Gleason • Aug. 10, 2020

What to consider for a contact center remote working strategy

Colin Taylor suggests 11 areas that a good contact center work-from-home policy should address, including who provides equipment, workforce management, coaching and more.

By Colin Taylor • Aug. 7, 2020