Enterprise Software: Page

New Quest Kace products make UEM easier for IT admins

With the latest Quest Kace UEM updates, IT pros can now better control Chromebooks and manage Apple TVs. Experts say managing a variety of devices is critical for a remote workforce.

By Mike Gleason • June 5, 2020

10 ways to improve CX when developing virtual agents

Consider these 10 methods when building new virtual agents for your clients to help balance design, user experience, technical feasibility and business value.

By Erik Widman, Guest Contributor • June 4, 2020

Remote work boosts productivity

Remote work will deliver major changes to the workplace and to the economy, Upwork's chief economist Adam Ozimek says in an interview.

By Patrick Thibodeau • June 4, 2020

Comparing AMD vs. Nvidia for virtual desktop GPU cards

Both AMD and Nvidia bring virtual GPUs to virtual desktop users with resource-intensive applications, but organizations should learn what each vendor's vGPU cards can offer.

By Marius Sandbu • June 3, 2020

Crestron, Logitech release Zoom video system for home

Crestron and Logitech have launched a new product for Zoom video conferencing at home.

By Jonathan Dame • June 3, 2020

ERP implementation projects need not stop during crisis

In this Q&A, Unit4's Andy Brockhoff discusses the COVID-19 crisis and why organizations may find it a good time to keep going with ERP modernization projects.

By Jim O'Donnell • June 2, 2020

Pegasystems debuts Pega Process Fabric CX integration tools

Pegasystems makes a play to be a 'platform of platforms' with Pega Process Fabric, which orchestrates processes between applications in mixed-vendor CX tech stacks.

By Don Fluckinger • June 2, 2020

New HP hardware directed at remote work

HP hardware releases are centered on 'micro mobility' around the home, enabling remote employees to be productive in spaces not designed for work.

By Mike Gleason • June 1, 2020

SAP, InstaFreight partner to reduce freight costs, complexity

The SAP Logistics Business Network integration with InstaFreight is aimed at reducing the cost and complexity of finding carriers and shipping goods throughout Europe.

By Jim O'Donnell • May 29, 2020

Ivanti updates its unified endpoint management

Ivanti Unified Endpoint Manager 2020.1 was released this month, emphasizing remote work features for IT pros and noting the importance of endpoint management in the 'new normal.'

By Mike Gleason • May 29, 2020

Facebook Shops, Salesforce deliver quick e-commerce tools

During pandemic stay-at-home orders, Salesforce, Facebook and Instagram capitalize on the digital sales boom that resembles a three-month holiday surge that hasn't let up.

By Don Fluckinger • May 29, 2020

Cloud-based ERP rollout benefits from remote work

Vertical Aerospace launched a cloud-based ERP project at the start of the COVID-19 pandemic. The shift to remote work turned out to help -- not hurt -- the project.

By Patrick Thibodeau • May 29, 2020

Zoom faces challenges in implementing end-to-end encryption

Zoom has released a draft plan to enable end-to-end encryption in four phases. The company has not said when it will launch.

By Jonathan Dame • May 29, 2020

4 tips for creating a content marketing SEO strategy

There are multiple components to a good SEO strategy, and it's important for businesses to stay plugged in and evolve with those strategies over time.

By Griffin LaFleur • May 29, 2020

How can SAP tools help during a COVID-19 economic downturn?

Managing cash flow, anticipating demand and getting insight into data are three critical ways to manage COVID-19's effects. Here are a few tools meant to provide those capabilities.

By James Kofalt • May 29, 2020

4 cloud ECM best practices for businesses to heed

Employing cloud-based security, using team collaboration tools, and creating a system for naming and tagging files are necessary to manage content across a distributed enterprise.

By Geoffrey Bock • May 29, 2020

How data from APM tools helps businesses improve CX

Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.

By Robin Gareiss • May 28, 2020

Pega Academy goes free with Trailhead-like badges

On the eve of his company's user conference, Pegasystems CEO Alan Trefler discussed COVID-19, RPA tech, free Pega skills training and a new appreciation for old rival Salesforce.

By Don Fluckinger • May 28, 2020

5 tips to optimize CAD application performance for VDI

CAD applications that run on VDI require special treatment on the back end by admins, and this video explains how IT can optimize CAD performance for remote and local users.

By Chris Twiest • May 28, 2020

Microsoft, Cisco chase Zoom on virtual breakout rooms

Zoom is once again out ahead on features with its support for virtual breakout rooms. Microsoft and Cisco are trying to catch up.

By Jonathan Dame • May 28, 2020

Brands focus on messaging, empathy in crisis marketing mode

There is no single way for businesses to approach marketing in a crisis, but no matter how they choose to address the situation, they must be sensitive to their customers.

By Albert McKeon • May 27, 2020

Do you really need 4K video resolution in the enterprise?

Organizations may not need 4K video resolution today, but it might be a good idea to prepare your infrastructure to support the higher-resolution format for tomorrow's demands.

By David Maldow • May 27, 2020

How SCIM can automate user provisioning

Using SCIM allows users to access resources within unrelated partner environments automatically without organizations needing to create and maintain external user accounts.

By Jo Harder • May 27, 2020

4 best practices for call center management

An effective contact center is a result of strong management and knowledgeable agents. Management teams must invest time and energy in training their employees properly.

By Demetra Edwards • May 27, 2020

Preparing your customer experience strategies for the new normal

As companies prepare to reopen following the lengthy shutdown due to the pandemic, they need to learn how their customers feel and how best to adapt to serve them.

By Robert Azman, Guest Contributor • May 26, 2020