Enterprise Software: Page

8 contact center challenges and how to address them

Modern contact centers face persistent challenges around customer expectations, staffing and data access. Addressing them requires more than incremental operational fixes.

By Jerald Murphy • Feb. 11, 2026

A list of the most popular MOOCs to consider in 2026

Massive open online courses help learners across the globe acquire new skills and pursue credentials. Explore some of the best MOOC platforms available today.

By Mary Pratt • Feb. 11, 2026

How to enable and manage Windows 11 Hyper-V

Hyper-V virtual machines have many use cases in enterprise IT. Windows administrators should follow these steps to create new VMs no matter what their intended use is.

By Chris Twiest • Feb. 10, 2026

How to perform a factory reset on a Windows 11 desktop

A factory reset may be needed for Windows 11 devices with ongoing performance issues or when reassigned, helping IT reduce data loss and recovery risks.

By Ed Tittel • Feb. 10, 2026

5 remote work communication challenges and how to fix them

Successful remote work communication depends on more than tools alone. Explore the technology, governance and usage gaps that create risk for IT teams and how to address them.

By Katherine Finnell • Feb. 10, 2026

10 early decisions that shape enterprise software outcomes

Early planning choices quietly shape enterprise software outcomes. These 10 decisions influence flexibility, governance and how teams handle change later.

By James Alan Miller • Feb. 10, 2026

Hot desking vs. hoteling: Which hybrid model works?

As hybrid work shrinks traditional office footprints, organizations must decide how to support in-office employees. Hot desking and hoteling offer two distinct approaches.

By Andrew Froehlich • Feb. 10, 2026

3 tools to check Windows 11 update compatibility

Before upgrading to Windows 11, IT should verify device compatibility. Tools like PC Health Check and third-party utilities identify hardware readiness.

By Ed Tittel • Feb. 10, 2026

Constraints influencing enterprise software choices

Decisions on enterprise software are being made earlier in the lifecycle, limiting reversibility and compressing timelines before ownership and governance are established.

By James Alan Miller • Feb. 9, 2026

10 top learning experience platforms to use in 2026

The benefits of learning experience platforms are numerous, especially in an age of remote and hybrid work. Here are some of the top LXPs and features to consider right now.

By Eric St-Jean, Mark Feffer • Feb. 9, 2026

AI-human symbiosis could be key for enterprise AGI software

In this podcast, Nik Kairinos, chief AI architect at Fountech, argues that humans working in partnership with machines is the best route to an artificial general intelligence.

By David Essex • Feb. 9, 2026

Who’s really governing enterprise systems: IT or leaders?

Across ERP, HR software and mobile platforms, governance decisions are being set earlier, often before organizations realize systems are beginning to lock them in.

By James Alan Miller • Feb. 6, 2026

8 AI meeting assistants to consider in 2026

AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?

By Irwin Lazar , Beth Schultz • Feb. 6, 2026

When SaaS softens the OS -- but doesn’t erase it

As Windows 10 retires and SaaS reduces OS dependence, Linux desktops are re-emerging as a viable enterprise option driven by cost, control, privacy and hardware flexibility.

By James Alan Miller • Feb. 6, 2026

UC user adoption training must evolve for hybrid work

Learn why user adoption training remains key to UC success in hybrid environments -- and how employee experience platforms can help.

By Katherine Finnell • Feb. 6, 2026

10 crucial interview questions for ERP job candidates in 2026

COOs and other C-suite leaders who work with ERP should ensure job candidates are being asked these interview questions to measure whether the person will succeed in an ERP role.

By Andy Patrizio, Kevin Ferguson • Feb. 6, 2026

How to make a business case for unified communications

Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on.

By Jon Arnold • Feb. 6, 2026

Assess unified communications pros and cons for hybrid work

Unified communications as a service is getting renewed attention as organizations support hybrid workforces. Here’s what IT leaders should understand before deploying UCaaS.

By Jon Arnold • Feb. 6, 2026

How to fix Windows 11 when it keeps restarting

When a Windows 11 desktop keeps restarting, there are a few factors that might be behind the issue. IT administrators should understand all the possible causes and how to solve them.

By Robert Sheldon • Feb. 5, 2026

12 best patch management software and tools for 2026

These 12 tools approach patching from different perspectives. Understanding their various approaches can help you find the right product for your needs.

By Robert Sheldon , Rahul Awati • Feb. 5, 2026

RCS vs. SMS: What’s the difference?

RCS is a newer messaging standard with advanced features and improved business messaging. Comparing RCS and SMS helps IT leaders assess business and customer messaging options.

By Andrew Froehlich • Feb. 5, 2026

Top 19 contact center platforms of 2026

By now, many contact center software providers offer similar features. But large and small enterprises should consider some key differences among vendors.

By Chris Tozzi • Feb. 5, 2026

Desktop decisions harden earlier than CIOs expect

Desktop modernization looks flexible at the outset, but Macs introduce constraints that lock organizations into parallel desktop models far earlier than CIOs typically anticipate.

By James Alan Miller • Feb. 4, 2026

Vendors hawk everything AI; retailers take measured approach

The vendors will build it, but will the retailers come?

By Don Fluckinger • Feb. 3, 2026

7 steps to fix a black screen in Windows 11

A black screen can be a symptom of several issues with a Windows 11 desktop. Knowing where to look for the source of the problem can simplify the troubleshooting process.

By Robert Sheldon • Feb. 2, 2026